Beach - Picture of Barceló Aruba
Photo: Beach
From Review : Great after initial issues of Barceló Aruba
+1
I read the conflicting reviews on here, but decided to book anyway. When we arrived, the front desk staff was friendly and since we booked on Barcelo.com, they had already made dinner reservations for us and wifi was included. However, we asked to make sure that we were given…
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Date of stay: January 2017
Response from Aurelia C, Quality Manager at Barceló Aruba
Responded 6 Feb 2017
Dear Annmarie B, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Your comments will be forwarded to the concerning department in order to make sure that we do not repeat the same mishaps with other guests. For now please accept my apologies for what went not as planned. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Occidental Grand Aruba Management Aurelia Croes / Quality Manager
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