Pictures of Barceló Aruba - Aruba Photos
Aruba: Pictures
From Review : The Happy Island...A sad-ish resort of Barceló Aruba
The resort was in OK shape but needed some upgrades. Our room even though we paid for a "suite" was very small and the bathroom was quite old with some mold. The staff did a wonderful job cleaning! Our package was all inclusive but we also had breakfast delivered to our room…
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Date of stay: October 2015
Response from Joenna R, Guest Experience Manager at Barceló Aruba
Responded 3 Feb 2016
Dear Larissadotcom, Thank you for taking your time in submitting your review. I would like to take this opportunity to inform you that our resort has been in the process of renovating some of our guest rooms as well as common areas to upgrade the facilities and to enhance our property and services.We apologize for the inconvenience you encountered with your room and we assure you to thank the cleaning staff for their good job. Reading your last sentences, that says that you could not go in to 2 of our a l carte restaurants because they were not stroller friendly; I would like to take this opportunity to apologize for if there might be a lack of information towards your experience. I would like to inform you that all our restaurants are both stroller and wheelchair friendly. For assistance to get in to the restaurant with a stroller or wheelchair, a security supervisor's assistance is required to direct you to enter the restaurant with this access chair. Again I apologize for the inconvenience you encountered. Your feedback is a jewel to us and it sure helps us to improve our quality of services. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We hope to welcome you very soon back to our resort and make your stay a mind blowing away of great experience! Sincerely, Occidental Grand Aruba Management.
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