Dear Mr. Bassatne, We would like to thank you for sharing your feedback on TripAdvisor following your recent stay at D-Hotel Maris. We are thrilled to hear that you enjoyed your stay with us and loved our facilities. Thank you for mentioning Hanane, Kerem and Hatice from Guest Relations who impacted your stay so positively. I am sure that they were very happy to assist you as well. Your compliment has been shared to the entire Team. We are sorry to hear that your experience at Il Riccio Restaurant has not been the best. Please be assure that all your comments have been taken into consideration. We look forward to welcoming you back again soon for another exciting experience. If I can be of assistance with regard to future bookings, please do not hesitate to contact me directly. Yours sincerely, Karim Irrgang General Manager