Goes without saying the museum is an experience, a somber one at times however the way that is has been designed is incredible. To incorporate the footprint of the towers into the museum is an amazing piece of design. The effort that has gone into the research and artefacts only adds to its awe.

The memorial and museum are both beautiful tributes to the lives lost on 9/11. There is so much in the museum- I definitely could have spent more time looking and reading everything. The only thing I didn’t like was not knowing where to go after each section. I didn’t want to miss anything and it was hard telling which direction you’re supposed to go. Arrows on the floor might be nice.

This is my second visit to ground zero. The first time I visited was in January 2016. The memorial itself is stunning. I think it is really great what they have done with the area. You don’t understand how big the fountains are until you get up to them. The detail that has gone into putting all the names around the fountains is mesmerising and beautiful. Ground Zero is so peaceful and quiet you find. You kind of forget that you are in the middle of a extremely busy city. The museum is heartbreaking seeing all of the items, parts of the trade centres, emergency service vehicles and lots more. Not to mention the phone calls and last words from the victims. It is definitely worth a visit. The only thing I wish is that the museum had more of a flow and included time spots. You find that you can’t get to things to see or read because of overcrowding. You also find that the museum is either a massive open space or too narrow. But all that aside it is a must go to!

I visited the memorial fountains ten years ago when they were still enclosed and you had to book a date n time. I found the experience really moving, it was quiet and reverend and a credit to those who died. Now they are fully open to the public I found the lack of respect incredibly disappointing with a lot of people standing eating food , chatting and basically treating the place like a lunch stop. Really disappointing. The museum wasn’t open when I last visited and having chosen the audio tour I found it really easy to navigate. The information imparted brings you into the centre of this catastrophe. I was moved to tears so many times. It’s a significant event that highlights the extremes that religion n belief can take people. They have done a really good job of imparting the information whilst paying respect to all those involved.

A very well done tribute to all those people who lost their lives in the 9/11 tragedy and those who were affected by the bombing of the trade centre previously. You get free hire of headphones to listen to the stories of the people. I couldn't cope with that, so just walked around and saw everything. I would have given it full stars except for the queuing to get in. You're open to the elements completely. An awning of some kind would have helped. We got absolutely soaked whilst queuing and had to walk around the museum soaked.

I didn’t really know what to expect but was very moved and impressed with this outstanding memorial and exhibition. Very memorable and so glad we were able to go and pay our respects to those who lost their lives. It has been so well done and a very fitting tribute to the people and the city of New York that suffered so much that day.

We made the mistake to do this after lunch after walking 10k steps. We had tickets and we were already exhausted when we got there. My advice is to do it in the morning while you are fresh and have energy. We didn’t make it all the way through the museum but we did what we could. It’s extremely well done and moving. It’s emotional as you can imagine.

It seems wrong to be writing a review . This is a moving and sobering experience teaching those who weren’t around in 2001 and reminding us who were just how terrifying and devastating this atrocity was . It is fitting that e never forget and it’s a visit that everyone should make if they can

It’s gut wrenching, which it was, and should be. I sobbed. You almost feel like you are invading the privacy of those who were lost and those they left behind. But at the same time it’s so important to know, and respect. Beautifully done - although beautiful doesn’t seem like the right word.

Amazing place! One of the most powerful sections is the In Memoriam exhibition, a poignant tribute that honors the lives of each victim through photographs and personal anecdotes shared by their loved ones. This personalized approach ensures that the victims are not just statistics but individuals with dreams, families, and aspirations.