Took this boat from Serangan (Bali) to Nusa Penida and had a really positive experience. There are so many boat options to choose from and some of the reviews are down right scary. This boat, no issues! We chose the pick up and drop off option they have and they were very prompt at pick up. The port at Serangan is quite nice, they have a little cafe for you to get some food and drinks, not a huge menu but enough options to have breakfast if you so choose (ommlette, bagel, croissant and sandwiches available.) And there is a bathroom here too. I got a whatsapp text one or two nights before pick up giving me a copy of my ticket and my driver information, we were picked up and taken to the port. When you arrive to check in they give you a tag to put on your luggage and then the staff there take your luggage and load it to the boat for you. When we got onto the boat we were given a bottle of water and a mentos mint. The boat was not crowded and the AC worked. Ride was smooth. When we got to Nusa Penida they had already taken our luggage off and confirmed with us that they had gotten all our luggage. When we left Nusa Penida we checked in at 330pm and the boat was supposed to leave at 515pm. It actually left at 430pm which was fine for us, but just letting you know that they do sometimes leave early, so DO NOT BE LATE and always get there early. The Nusa Penida port is not as nice as the Serangan one but still fine. When we arrived back at Serangan, just walk back to the port as they will handle the luggage. Since we chose Blue water express transport back to our hotel they make announcements with your name and hotel and when you hear it, they point you to your driver and they load your luggage and away you go to your hotel. I found the process very organized! There are lots of dogs at the port so if you are an animal lover like me who carries dog food around with you to feed the strays this is a good place to have some handy as there are so many dogs at the ports!

Despite having a return ticket with Semaya One, we couldn’t bring ourselves to repeat such an awful journey. Instead we bought another ticket with Blue Water Express. Best decision. This was a much better experience! Staff were friendly and helpful. Communication great with WhatsApp comms before travelling. Despite a bumpy passage over, the boat felt safe, left on time and arrived early. Would definitely recommend this company! A little more expensive than others but 100% worth it.

Yoost (Sanur port) at the office was very helpful and professional. The boats are spotless, well organized and comfortable. We left completely safe with the boat and the crew onboard. Would highly recommend this service!

Like many people on here I spent ages researching the best way to get to Lombok from Bali and settled on Bluewater based on reviews. Everything went smoothly. We booked pickups and dropoffs which were all on time and communicated the night before. The crossing is all well organised. Both our trips were full so don't expect to be able to sit together. Glad we chose Bluewater Express.