I was so thrilled to be celebrating my birthday in Vrindavan. Because of wedding celebration in Vrindavan during early Nov 2022, we missed Best Western. We had to go to Anandam Clark Inn Suites. The guy at the reception was not welcoming at all, not even a smile on his face, the room was not to our liking at all. First as we open the tap in the washing basin all water started to pour out of the pipes and flooding the floor, we insisted to change room as the were sending someone to repair, lots of big mosquitos, cold water for bath, they said we had to put the geyser on (ME), the resto is in a mess with loud speakers chanting kirtans (very good one) at high volume, food scattered everywhere, food not replenish on time, had to wait for cook to bring in. My birthday was on Ekadashi, you would imagine in Vrindavan where everyone celebrate Ekadashi nothing were available that day, nobody even wished me, enough though my passport was given to them, ladies staff at the reception were like scared ones. A terrible birthday I would not forget easily.…
All the staff very friendly, and food made by deepak chef and restaurant manager Neeraj kushwaah , my Sandeep, provides us vertical nice service. I so glade to stay this hotel. All the best team I suggest to this hotel..
The hotel was overpriced, falsely described as a four-star establishment, and failed to clarify that it was a vegetarian hotel. Even omelettes were unavailable. After check-in, they didn't serve tea or grilled sandwiches for another hour and insisted on payment in cash. The bathroom had hard water, the towels were worn out and appeared to have been used before, and the quality of the room's amenities as a whole was subpar. In contrast to the services mentioned, even the minibar was empty. Staff is the inexperienced, untrained and uneducated in guest handling. (Booking ID: NH21244234238930) (Reference PNR: 0092544515)
Mr Nirajkumar at the restaurant.. was extremely polite .. lovely polite staff .Truly appreciate his hospitality. Mr Kiran pal and Mr Nandlal at the restaurant we’re the best staff members we have come across… extremely hard working staff
This hotel is anything but a Clarks Inn group of hotel. It looks like a residential complex within the omaxe township. The rooms are nothing like shown on the website and are unclean, dingy, claustrophobic with a continuous smell coming from the bathrooms. The bed linen also had to be changed after complaining from another room’s phone since the phone in our room couldn’t be repaired or replaced. The hospitality staff is untrained and not groomed. When complained, the reception front desk themselves admitted that this property isn’t good hotel. All they had to offer was a feedback form! This is a horrible experience for a customer who comes to Vrindavan for spiritual experience but goes with a shoddy memory of the stay. Never ever coming back to this property.
Very bad experience it had very poor room service the room is good but bathroom is just pathetic the water wasn't draining and the geyser in our room wasn't working so we called the room service a person came did something told us that geyser worked and it worked but the next morning the geyser wasn't working again and we have call them like 100 times then also they are not listening to us and making late I don't recommend this hotel don't visit here and waste your time We were in trouble for 2 days Worst hotel experience ever don't go here by seeing pics
I Was booked 4 rooms from Agoda , no facilities as your website shown there is no outside pool and Rooms are very dirty, property is not maintained, they sales as balcony view and out side the balcony there are very Dirty backyard, there is no responsible persons on desk
this place is awfully bad and I would like to inform the traveler community to avoid this place at any cost. I stayed their with my family and we booked two rooms. one for my parents and other for myself. Rooms were dirty and dust was all around. We called the staff and he was courteous to come and take our complain but he could not do anything. Room had mosquitoes and it was really bad experience for us. When we complained and gave feedback, there was no sense of understanding from the staff at the reception. Sharing the pic of feedback we gave to the staff also in this.
Its a very nice hotel. Staffs are courteous, well behaved, very calm and quite. Food is very good. Its little far from Mathura Railway Station. Temples are nearby. Its inside of OMEXE CITY. Reception will help you find out E-Rickshaw to go for temple and nearby places. We will visit again.
We stayed here with our family and we find this property good comfortable and nice in interior and peaceful all around , good staff and polite in nature , rooms are very good Spacious and cleaning is also very good and nice hospitality by hotel , also near to Temples like Prem mandir, Iskcon temple and Bankey Bihari ji Temple.