A lovely room and beautiful views but the Restuarant left a lot to be desired. The room had a large king size bed. No air con but there was lovered windows at the top of the patio windows which worked fine. The views, we were in block 7 were spectacular, both evening and morning. The shower was great and plenty of towels . There was a bath but I didn't have time to use it. The shuttle bus came within 30 seconds of ringing at all times. The Restuarant in the evening was a night mare. The buffet food was dry and unappetizing and the waiters seemed to be inexperienced. Breakfast was slightly better but was starting from a low base. You needed to get there early ie just after 6.30am as bus loads of Americans came and the place was heaving and very nosy. Not good for a quiet start to the day …
We loved staying at this hotel. The room felt very spacious for our family of four. The breakfast buffet each morning was delicious. The pool area is fun for adults and kids. They even had a small soccer court that our kids loved to play on. It had a great location, and the views from our room were amazing. Although we didn't pay luxury prices, we felt it was a very luxurious experience.
Due to the size of the property, shuttles are necessary for transport between amenities. We waited 15 minutes longer than the quoted time, and the driver passed our stop to drop off other guests. That resulted in getting to the restaurant right as they were closing. At the restaurant we were met with the impatience and attitudes of the servers. Ultimately, I was served a dessert that looked like slop.
Restaurant on the top is superb! Fabian the server made the experience wonderful. Food was excellent and price was a great deal. They provide buffet at bottom of hotel but we wanted a nice fish dinner with appetizer and a bottle of wine so shuttle brought us to top for outdoor dining and great meal for a very good price!
This hotel has amazing views. The property is large and on a steep hill but there is a shuttle available to take you around. The rooms are in large buildings with a lot of empty space so there is a lot of noise/echoing. There are only a few dim lights in the rooms. The food in the restaurant was delicious! However the staff is not very friendly in the restaurant. They aren’t very attentive and we found we had to flag them down if we needed anything and even then it was quite a wait. The hotel offers a night walk through the forest which I would highly recommend.
Huge hotel spread out over a mile…all up a very steep hill. We are fit and it was a pain. Breakfast is at the bottom of the hill, no chance of popping back to your room to clean your teeth. Rooms are large, sparse with incredibly poor lighting. You may think, ah that’s ok, but believe me it’s a pain! I cannot think of any redeeming features- choose somewhere else. If you do stay here you must go to nativo restaurant…turn right out of the hotel, then first left, it is amazing, fantastic food!
Very nice hotel, each room with a fantastic western view of the rainforest and beautiful sunsets. Rooms are very spacious, and bathrooms are large with huge soaking tubs. Staff is very friendly. Only downfall is that you have to take a shuttle to get down to restaurant or pool area as climbs/walks are very steep in the mountainous area.
No internet, no air conditioning or heating, no Kleenex in the rooms, bathroom sink plug didn't work, indifferent housekeeping staff not at all interested in the problems.,overcrowded chaotic breakfast room. Was the worst hotel experience in Costa Rica
TL;DR: great views, the rest is lacking Let’s start with the good: views are fantastic. That’s about all I can say though, but there is hope if management can make some investments 1) maintenance: they needed to set aside money for routine maintenance. Bathrooms haven’t been renovated in decades. Roof was caving in. Railings by the road were rotting. Resort amenities were run down. An annual maintenance budget should be set and capital improvements amortized over a period of years. 2) toilets don’t flush: this deserves its own category since there is no fan ventilation. This one is a real breaker for me. 3) spartan rooms: a table needs to be added to the room along with additional seating. Patio seating needs to be added to the balcony. 4) internet didn’t work: unfortunately in this day and age, internet is a must have for this level of resort. Other issues that would be harder to correct or are less of an issue 1) no sound insulation (can hear everything around you…and I mean everything) 2) no heating/AC Bottom line is that for the price, there are far better options in Monteverde. If the rates were half, it might be priced appropriately…
Depressing and dismal doesn't even cover it. Do not stay here. It is a religious retreat that has been termed a 'hotel'. Basically a monastery on the hill side. Rooms are freezing, depressing and dank. There is no one around, there is no real bar and the restaurant is dim and depressing, so we went into 'town' instead. The wind howled around our room, the 'blinds' billowed in as there was no draftproofing, the roof creaked and groaned, it was FREEZING. No heating in the whole place. Internet kept going down, had to ask for blankets. Put pillows against balcony door as there was an inch gap with a draughty howling through!! Depressing lighting, there was a 'body guard' hanging around outside our block ( like a prison block) and wherever you went somebody was on a walkie talkie telling someone else about your wearabouts!!! Whole place made of grey stone and concrete, cold, soulless and to be honest very very creepy. NOTHING AT ALL TO DO AND NO BAR OR ENTERTAINMENT AT ALL. Very long walk into the town. If you like to punish yourself in an extremely cold and inhospitable room then go for it. But I say avoid like the plague, you'll want to slit your wrists…
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