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Novotel Twin Waters Resort

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Novotel Twin Waters Resort
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2,914 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Twin Waters Resort
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Showing 2,898: English reviews
Brisbane
Reviewed 15 May 2013

Novotel Twin Waters Resort was an experience my family and I will always remember. Checking in to the Resort we were met by a very friendly and helpful staff who made us feel very welcome. The resort had lots of activities for the whole family to enjoy. We also enjoyed the seafood buffet dinner and breakfast. Overall we enjoyed our...

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Helpful?
Thank j_susau
TwinWaters, Manager at Novotel Twin Waters Resort, responded to this review

Hi Susau Thank you for posting such a positive review. We certainly appreciate the feedback which will be relayed back to the team and we also thank you for your loyalty to both the hotel and Accor We hope to see you and/or any of your friends and family in the near future. Bradley Conder Food and Beverage Manager Novotel...

Brisbane, Queensland, Australia
Reviewed 13 May 2013

Novotel Twin Waters certainly has a lot to offer - loved the grand entrance and foyer. Reception staff were professional and helpful. Sadly our room was grubby - hairs in the bath, grime on the outside of the rubbish bins, windows dirty - small items but easily avoided. Perhaps housekeeping don't have enough time to really clean well. Room service...

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Helpful?
Thank Mary P
TwinWaters, Manager at Novotel Twin Waters Resort, responded to this review

Dear Mary I was disappointed to learn of impression our resort created. Please accept my sincere apologies for shortcomings you experienced. We appreciate your feedback both positive and negative as this helps us develop as a hotel and management group. The exec housekeeper has been informed of your comments and will definitely be following up with her team as this...

Ipswich
Reviewed 13 May 2013

Novotel provided to my expectation as a top resort. Service was excellent, cheery and informative. Reception was smooth , restaurant provided an excellent choice of foods and wines. Overall and excellent stay and will stay again. If there is one thing to complain about it would the TV in the room and TV reception. Most hotels provide a good selection...

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Helpful?
Thank Rolly855
TwinWaters, Manager at Novotel Twin Waters Resort, responded to this review

Hi Rolly Thank you for posting such a positive review. We certainly appreciate the feedback which will be relayed back to the team and we also thank you for your loyalty to both the hotel and Accor We are currently upgrading our TV's and channels so for your next stay i'm positive it will be to your liking! Thank you...

Brisbane
Reviewed 12 May 2013

Upon arrival the reception area is quite impressive and the staff are friendly and courteous. After registering we were given a 'map' showing the location of our room and where we could park. Parked the car and went in search of our room which we found some ten minutes later. Nearest we could park the car was some 140 metres...

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Helpful?
Thank Jagboy1961
Bardon
Reviewed 8 May 2013

We have stayed here before on a few occassions and we have always enjoyed our stay. The lagoon activities are a real drawcard but the resort itself, although still nice, is starting to look a bit tired and needs a revamp. The only really dissappointing thing was the breakfast buffet was pretty average. Make sure you get your food when...

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Helpful?
Thank Cameron S
TwinWaters, Manager at Novotel Twin Waters Resort, responded to this review

Hello Cameron This is very balanced review and I thank you for your astute and specific comments. I was surprised about your comments about the food. I have already addressed this with the kitchen team and we will be keeping a close eye on it in the future At Novotel, we strive to provide a superior service experience for every...

Brisbane, Australia
Reviewed 8 May 2013

love staying at the novotel twin waters. there is so much to do but we chose to just lay around on deck chairs and watch everyone kayaking, sailing and the families having a great time. this place is wonderful and the staff are great.

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Thank g_craig_63
Brisbane, Australia
Reviewed 8 May 2013

Great location with excellent amenities. Resort style activities. Lovely lagoon area and close to the beach. Restaurant a little pricey. Some of the room fixtures and fittings starting to show their age.

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Helpful?
Thank Fletcherdillo
TwinWaters, Manager at Novotel Twin Waters Resort, responded to this review

Hi Fletcherdillo Whilst we pride ourselves on providing the highest level of service and commitment to all our guests, on this occasion we have not met the Novotel Twin Waters Resort expectations during your stay and again I apologies to you for the inconvenience caused The owners of the property and Accor are constantly reviewing the products we offer and...

Parkwood, Australia
Reviewed 8 May 2013

Good hotel. My partner loved the water activities there. Food was good, maybe a bit expensive, but if you have their membership card, you may get discounts on lunch and dinner. Will definitely go back with our daughter. Only negative is, one of their staff member went through our mini fridge in the room and took away a can of...

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Thank mkw_16
Brisbane, Australia
Reviewed 8 May 2013

Spent last weekend with 3 other couples for a golf getaway. Found the resort i good condition, and the staff very helpful. Enjoyed a couple of rounds of golf, a very fresh and a tasty seafood dinner. Would have been better with a bigger TV in the room, and a selection of pillows. I think we will be back!

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Helpful?
Thank golfgetaway
TwinWaters, Manager at Novotel Twin Waters Resort, responded to this review

Hi golfgetaway W are thrilled you enjoyed the hotels and golf on the sunshine coast. We have some great activities here and golf is right up there with the best of them! The TV's are currently being upgraded in every room of the hotel. As you can imagine this takes some time with over 600 tv's in the resort but...

Melbourne, Australia
Reviewed 8 May 2013

Although the grounds of this resort are beautiful the resort itself is very dated and is in desperate need of a makeover. The foyer could be amazing but really falls short of expectations with very dated styling. My main issue is that we requested a cot on booking. When we got to the room with a very tired toddler there...

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Helpful?
Thank thisismissmel
TwinWaters, Manager at Novotel Twin Waters Resort, responded to this review

Hi hisismissmel The management and team of the Novotel Twin Waters Resort are passionate about exceeding guest expectations, the comfort and satisfaction of their guests is of prime importance. From your comments it is apparent that regrettably, we have fallen short of our key objective and again I offer my sincere apologies, your constructive comments have given me the opportunity...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Dry Cleaning
Official Description (provided by the hotel)
The 4 star Novotel Twin Waters Resort is located on the Sunshine Coast in Queensland, only 5 minutes from the airport. The hotel has 361 rooms and is set in tropical gardens, surrounding a central private lagoon with sandy beaches. This is the perfect destination for a break or holiday with your partner or family. Guests have free access to windsurfers and kayaks and there are four restaurants and three bars to choose from, plus a Kids Club, day spa and a wide range of leisure activities to enjoy. ... more   less 

Additional Information about Novotel Twin Waters Resort

Address: Ocean Dr, Twin Waters, Queensland 4564, Australia
Region: Australia > Queensland > Sunshine Coast > Twin Waters
Price Range: ₹ 7,399 - ₹ 15,138 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Twin Waters Resort 4*
Number of rooms: 361
Reservation Options:
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Also Known As:
Novotel Twin Waters Hotel Mudjimba
Novotel Mudjimba
Mudjimba Novotel
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Twin Waters Resort staff and other travellers.
13 questions
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Questions? Get answers from Novotel Twin Waters Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would ask for room on second floor at the end of a block”
 of 5 bubbles StuartA746, 4 Dec 2016 | Read review
“Book ground floor room if you have walking issues.”
 of 5 bubbles 902HelenB, 16 Nov 2016 | Read review
“Some have lagoon views, quiter rooms away from restaurants etc.,”
 of 5 bubbles LisaT828, 14 Nov 2016 | Read review
“Rooms over the lake are more expensive but well worth it if you can afford.”
 of 5 bubbles 416mannya, 3 Nov 2016 | Read review
“For older couples who are less fit the access rooms are excellent.”
 of 5 bubbles patriciadI5403NY, 3 Nov 2016 | Read review
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