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The Fern Residency, Tezpur

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The Fern Residency, Tezpur
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65 Reviews from our TripAdvisor Community

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Showing 64: English reviews
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Reviewed 18 January 2017 via mobile

The Indian food is good . Dal , tandoori roti and missi roti are good . Variety of desserts are limited . Caramel custard was good rest were average . Staff and service needs to improve a lot . Overall , an average experience . We , hope our next visit is more satisfying .

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Helpful?
Thank 386babitah
Reviewed 27 December 2016 via mobile

I had stayed so many times here, and my first choice is always this hotel. This time we were allotted room 101 and it was not expected that the room's wall is in such a bad condition and seems not maintained since long time. All the wall papers of the room is damaged. Even the set top box was not...

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Thank Mukesh J
Oxfordshire, United Kingdom
Reviewed 21 December 2016 via mobile

Lovely hotel with excellent restaurants and bar. The rooms were well appointed, spacious and comfy. Beds lovely and shower excellent! Staff were friendly and helpful throughout. Didn't try room service, laundry was good however. A good base for exploring Tejpur.

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Thank Mark G
Fern R, Front Office Manager at The Fern Residency, Tezpur, responded to this review

Dear Sir, Greetings from the Fern Residency,Tezpur ! I would like to take this opportunity to Thank You for taking time to write a Review on Trip Advisor further to your experience with us. Many Many Thanks to you for sharing yours feedback .We greatly value your patronage and forward to welcoming you back soon. Wish A Very happy New...

Reviewed 25 October 2016 via mobile

Decent rooms. Reasonable food and average staff but still is the best stay at Tezpur. Management needs to screen staff in a better manner. The restaurants are decent and need time to lay out the food. Snacks should be ordered in time. Rohu fish dishes and appetisers are recommended

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1Thank rahulm645
Fern R, Front Office Manager at The Fern Residency, Tezpur, responded to this review

Dear Sir, Greetings from the Fern Residency, Tezpur !!! I would like to take this opportunity to Thank you for taking time to write a review on Trip Advisor further to yours experience with us. Thak you for sharing your feedback.We greatly value your patronage and look forward to welcoming you back soon With Kind Regards Sanjib Kumar Hazarika Front...

Kolkata, India
Reviewed 21 October 2016

The hotel is located away from the main city which for me, was a plus point. The first impression as you get inside the gate was "WOW". Same with the room. Clean bed sheets, towels, bathroom. Stay was really a lavish. But I am really sad to give 3 star rating just due to the food quality. The grilled sandwich...

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Helpful?
Thank Kamalika0505
Fern R, Front Office Manager at The Fern Residency, Tezpur, responded to this review

Dear Madam, Greetings from the Fern Residency, Tezpur !!! Thank you for sharing your feedback. We have noted your valuable suggestion mentioned by you on food quality,plumbing System etc. Madam, according to your review we are processing to promt Power Supply Service with concerned Department.But due to sortage of power supply in our state the problem of Power will be...

Reviewed 13 October 2016 via mobile

I ordered Chicken and Paneer dish for lunch on 12th October. Chicken was too hard to be separated from bones and Paneer was Stale. One of the chicken pieces consisted only of bones. Even Local roadside Dhaba's won't serve that kind of food. A BIG LETDOWN.

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1Thank Ram M
Fern R, Front Office Manager at The Fern Residency, Tezpur, responded to this review

Dear Sir, Greetings from the Fern Residency , Tezpur ! I would like to take this opportunity to Thank you for taking time to write a review on Trip Advisor further yours experience with us . We have noted the points mentioned by regarding the service.We have taken it up very seriously with concerned departmental Head. Proper training has been...

Mumbai, India
Reviewed 24 September 2016 via mobile

My first visit to Tezpur was last week (business travel) and was booked at The Fern. While it's located in a slightly outskirt-ish area with a bit run down/average surroundings, once inside the property, you'd be amazed to see it. Tezpur is like any other tier 3 town in India, but Fern is much more than average. High end construction...

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Thank Amod_Indap
Management response:

Dear Sir, Greetings from the Fern Residency ,Tezpur ! Thank you for a wonderful review. We are pleased to have meet your expectations. We at Fern Hotel & Resorts brand assure our guests of excellent experience and will do our best possible to make it happen. We appreciate your review as it the best way we can receive constructive and...

Chennai, India
Reviewed 10 August 2016

One of the most frequented hotels in Tezpur, this property has recently undergone a change in management and seems to be in transformation mode. The room telephones did not work and we were given mobile nos. to contact the reception, housekeeping or roomservice. Needless to say, they would be engaged most of the times. Checkin and checkout process was without...

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Thank AnirbanGhosh
Fern R, Front office Executive at The Fern Residency, Tezpur, responded to this review

Dear Guest, Greetings from the Fern residency,Tezpur ! I would like to take this opportunity to thank you for taking time to write a review on Trip Advisor further to yours experience with us.we have noted the points mentioned by you.Actuly on the date of your arriving, Unfortunately our main IT control system was become out of order due to...

Reviewed 23 July 2016 via mobile

I have visited Tezpur on 17th of July and stayed in this hotel for one night. Rooms are very well maintained, housekeeping is very good, all the staffs are well behaved and co-operative. I will recommend this hotel to everyone visiting Tezpur.

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2Thank Surjit D
Fern R, Front office Executive at The Fern Residency, Tezpur, responded to this review

dear Sir, greetings from the Fern Residency, Tezpur ! Thank you for sharing yours valuable feedback .We greatly value your patronage and look forward to welcoming you back soon. With Regards Sanjib Kumar Hazarika Front Office Executive

Reviewed 5 July 2016

I have stayed 2 nights with my family . The main plus point is the Staffs . The staffs are very cooperative and Guest friendly . I have never met such wonderful staff in India just after Taj Mahal Palace hotel in Mumbai . We have enjoyed our stay very much , house keeping is very good .

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Helpful?
Thank Vikramjit K
Fern R, Manager at The Fern Residency, Tezpur, responded to this review

Dear Guest, Greetings from the Fern Residency,Tezpur ! I would like to take this opportunity to thank you for taking time to write a Review on Trip Advisor further to yours experience with us.we are feeling glad to see your feedback on Trip Advisor. Thank you for sharing feedback.We greatly value your patronage and look forward to welcoming you back...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Fern Residency, Tezpur offers a premium hotel experience of 42 spacious rooms in a contemporary environment and the latest business facilities. With an excellent location on the NH52 highway into Tezpur, the hotel is easily accessible from Indian armed forces bases and the town’s main business districts.Experience world-class dining, entertainment, spa and meeting facilities at The Fern Residency, Tezpur, the ideal hotel for travellers to Tezpur. LOCATION: The Fern Residency, Tezpur is very well connected to all parts of the town, just 1.3 km from the Mission Chariali junction. The Salonibari Tezpur airport and the Indian Air Force station is 6 km away. There are three direct flights a week from Kolkata. Tezpur is located 180 km from Dispur and Guwahati, which also accessible by daily bus services. ... more   less 

Additional Information about The Fern Residency, Tezpur

Address: Mission Charali | Baruachuburi, Tezpur, India
Region: India > Assam > Tezpur
Hotel Class:3.5 star — The Fern Residency, Tezpur 3.5*
Number of rooms: 42
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Also Known As:
The Fern Residency, Tezpur Assam
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Questions & Answers

Questions? Get answers from The Fern Residency, Tezpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose room with swimming pool view and not the corner ones.”
  • View from Corner Room
 of 5 bubbles Kamalika0505, 20 Oct 2016 | Read review
“Ask for rooms overlooking the lawns with views across the horizon”
 of 5 bubbles AnirbanGhosh, 10 Aug 2016 | Read review
“Lawn side rooms are having best views”
 of 5 bubbles 375vikramjitk, 5 Jul 2016 | Read review
“choose 2nd floor room.”
 of 5 bubbles khushbu3101, 30 Jun 2016 | Read review
“Choose 2nd floor room.”
 of 5 bubbles SunilTiwari1987, 28 Jun 2016 | Read review
5 of 5