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I arrived at the hotel looking forward to my family vacation in San Andres. When I first arrived at the airport, they told us that there are no rooms available until 3pm. We waited until 4pm to get our keys to the room. The room...More
Date of stay: July 2015
1 Thank hcheng95
Response from SolarHoteles, Director de Relaciones con Clientes at Sol Caribe CampoResponded 22 July 2015
Buen Sol hcheng95, cordial saludo,
Para nosotros es una prioridad brindar un servicio de calidad y que su experiencia en...More
I am normally very tolerant and open minded, but the mediocrity of this place is really incredible. Staff were not helpful at all. From registration you feel that they are unhappy (bad first impression of San Andres) with their jobs you can feel the negative...More
The staff at the reception was very unfriendly and slow. people had to wait very long to get their rooms or any information. our room was not as described in our booking reservation was not available. and we had to reclaim every day to...More
The hotel is nice but there are too many guests at a given time. It is way too crowded, which in extention makes it noisy and it distance from downtown and the beach (even though the have free hotel transportation at certain hours), does not...More
I was amazed by the friendliness of the staff, I felt right at home despite of it being a big hotel.The receptionist remembered y name and room number! I´ve travelled many times to san andres but i had never been in a more beautiful place,...More
Response from PeterHenderickx | Reviewed this property |
they do provide a taxi that will drive you there just bring the paperwork there is a nice lady waiting for you at the exit of the airport when your flight arrives from the hotel she will get you free transportation.