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Checked in all ok - room upgraded.
Ordered room service at just after 7, not arrived by 8.00 chased at 8.10 - number of phone calls and f&b call at 8.20!!
Re-order - eventually food arrives at 9.30!!
Insincere apology - we got really busy...More
Thank Peter F
Response from Karl E, General Manager at Holiday Inn Maidstone - SevenoaksResponded 1 week ago
Dear Peter F
I am sincerely sorry that your room service was delayed and for the poor way that you were responded to and compensated. I will be looking into this and retraining the staff as necessary. Please do contact the hotel directly if the...More
This is better than Holiday Inn Ashford north or Central. Friendly front of staff, clean rooms, good bfast with Leisure centre as well. Will definitely book this again.
Could do with a bit of cleaning on the gym facilities it seems some of the treadmills...More
Response from Karl E, General Manager at Holiday Inn Maidstone - SevenoaksResponded 18 August 2017
Thank you for your review. I'm glad you enjoyed the stay and found the staff so friendly. I'm sincerely sorry you found one of the treadmills needed cleaning, the team in the health club will be actioning this. Look forward to welcoming you...More
walk into this hotel .. you think
great ... then you find there's no lift & you have to lug your luggage up various flights of stairs . First we were put into a wrong room that stank of smoke, burn holes in curtains &...More
Response from Karl E, General Manager at Holiday Inn Maidstone - SevenoaksResponded 2 weeks ago
Thank you for your review. I'm sincerely sorry you found your stay 'terrible.' It was obviously not up to our usual standard. My housekeeping manager will be looking into your feedback and retraining as appropriate. The hotel is built into a hill making...More
Spent 3 nights here whilst on business in Tonbridge. There was ample parking and the check in/out process was very sleek as you would expect from HI. Room was comfortable and well maintained throughout my stay. Facilities were good with a bar, restaurant and pool/fitness...More
A hotel to be recommended especially for groups travelling to or from England.
The hotel is very well situated on the Motorway to and from Dover.
Excellent facilities for families with swimming pool and sauna.
Friendly service, good food on a nice buffet.
Response from Karl E, General Manager at Holiday Inn Maidstone - SevenoaksResponded 4 weeks ago
Thank you for your great review. I'm so glad you enjoyed your stay and would recommend us for both large groups and families.
US$ 74 - US$ 170 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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United Kingdom >
Sevenoaks District >
Also Known As
Holiday Inn Maidstone - Sevenoaks Hotel Wrotham Heath ,