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Excelsior Hotel

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Rooms
30 Dec31 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
The Excelsior Hotel Motel is dedicated to providing affordable, comfortable and clean motel rooms. Guests can enjoy dining in the restaurant or public bar during lunch and dinner, with a wide variety of delicious meals to choose from. Our staff are friendly and committed to providing a professional standard of service in order to ensure your stay is an enjoyable one.
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Property amenities
Free Parking
Restaurant
Bar/Lounge
Children Activities (Kid / Family Friendly)
Free High Speed Internet (WiFi)
Non-Smoking Hotel
Room features
Air Conditioning
Refrigerator in room
Non-Smoking Rooms
Family Rooms
Good to know
HOTEL STYLE
Budget
HOTEL CLASS
Location
Full view
Reviews & more
31Reviews
16Photos
0Q+A
6Room tips
Traveller rating
  • 4
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  • 8
  • 5
  • 12
Time of year
Traveller type
Language
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  • English
Show reviews that mention
It's a budget motel, ok, about 15 units in a block set at the back of the big pokies/restaurant venue with a very very large car park. This is not a hotel -- so don't expect it and be disappointed.

It was clean where it had to be, and the cereal, milk, mini-muffin and chocolate
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Response from Excelsior H, Manager at Excelsior Hotel
Responded 24 Aug 2018
Thank you Vic for your review, we appreciate your feedback.
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We go usually once a week and always enjoy the food and the special evenings they have 2 for 1 $10 off etc. The specials board varies and is really good value. Staff are excellent and we usually make a donation to the pokies after. Always an enjoyable night even if we loose on t
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Response from Excelsior H, Manager at Excelsior Hotel
Responded 14 Aug 2018
Thank you for your feedback, hope to see you back soon
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This was advertised as a hotel but appeared as a hotel/motel after I booked it. There were cheaper motels available but I wanted a hotel.

I was promised free WiFi but it did not work, the staff were informed who tried to help but there was no WiFi for my entire two week stay.

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Response from Excelsior H, Manager at Excelsior Hotel
Responded 8 Aug 2018
Thank you Naser for taking the time to provide your feedback following your recent stay. I sincerely apologise that we did not meet your expectations and will certainly take on board your recommendations. Although you didnt like room we are glad you enjoyed the hospitaliy of the staff through out your stay. Again I apologise for the issues you experienced and thank you again for providing us with your feedback.
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Wow what to say. Let’s see cracks in shower & sink. Cobwebs all down the main wall behind the bed. Wouldn’t let us have a downstairs room even that I had heart surgery during the stay. Don’t waste your money, stay somewhere else.
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Response from Excelsior H, Manager at Excelsior Hotel
Responded 2 Jul 2018
Thank you Sam for the feedback. I am sorry that we could not get you in to a room down stairs.
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This accommodation was very inexpensive, you do get a good bed and the room is clean if incredibly dark.
We did go to the bistro for dinner. I had risotto and it was awful, it had to have been reheated in a microwave, it was swimming in liquid and tasted dreadful.
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Response from Excelsior H, Manager at Excelsior Hotel
Responded 28 Jun 2018
Hello Leann, Thank you for your feedback we appreciate it.
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Photo provided by managementExcelsior Hotel
Guest Room
Photo provided by managementExcelsior Hotel
Guest Room
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Guest Room Bathroom
"only ever used the restaurant facilities and pokies area"
"Didnt stay here just had lunch in bistro"
"All rooms are non smoking but smoking is allowed at the front of the rooms. No lift so book a ground floor room is needed."
"Don't stay there"
"sleep in the car"
Previous
12
PRICE RANGE
US$ 68 - US$ 87 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaVictoriaGreater MelbourneThomastown
NUMBER OF ROOMS
15
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