The hotel building is very impressive with good facilities. Unfortunately, it is very badly let down by the level of service. It falls a long way short of the hotel’s image and its 5* rating. The WiFi keeps disconnecting. There were also several power cuts and people had to rely on the torches in their mobile phones. I would have expected a 5* hotel to have made provisions for this. Service in the restaurant is very poor. 1) It is all self-service and trying to find somebody to order drinks from is virtually impossible, even when you have ordered the drinks take a long time to arrive. On the first night I did not get my drink until I was on my dissert course. 2) Drinks have to be paid in the restaurant and cannot be put on your room bill which is an inconvenience. 3) DO NO ORDER A BOTTLE OF WINE: Their wine list is very restrictive and I tried two bottles from their list, both of which were off having been stored too long. 4) The quality of the food preparation / presentation is suspect. Hairs were found in one dish of fruit. The supervisor came and apologised. Room service: 1) The room was a double room, it only had one dressing gown and pair of slipper 2) When I arrived there was no soap in the bathroom. I had to use the shower gel 3) On the second night, there was soap but the shower gel had not been replaced Overall, the hotel is badly let down by its level of service…
It is a nice hotel, and the food is yami, if we have next time, I will come to accommodate here again The sunshine is fine, the water is blue The staff is friendly The hotel can add more entertainment equipment, so we can enjoy more time in the hotel 新年快乐
Good hotel but needs improvement in services especially the internet. The team were very friendly especially Mr. Syed Ali who was very welcoming and supportive in all aspects and contributed significantly in making my experience in the hotel much better.
We had a flight cancelled by Qatar Airways so we were put up in this hotel overnight. We didn't get there until 11.50pm. The staff were excellent, check in was very quick - they bought our bags in for us from bus and had laid on a beautiful buffet for everyone. The room was large, with sea views and a very comfortable bed. Beautiful buffet breakfast in the morning - and staff couldn't do enough for us. Very impressed
Very nice hotel with Nice food. Hotel is must to see the MIX of arabic and african arhitecture. Big swimingpool, rooms Very clean. Rooms and apartments are veeeeery big and clean. Stuf and the guest manager Sayed Aly Very helpful and friendly.
The hotel is beautiful near the airport with sea view rooms and very clean. The reception we got was excellent all our needs were met. We tried all restaurants and the food was great. Special mention to Alok always available and Cecilia from housekeeping. We will definitely come back again
Zanzibar was one of the most beautiful countries I’ve ever visited, and this hotel specifically was great and near the airport which was easy to transfer,you will have the best service there and we had a nice guide from the hotel itself called Aly Sayed who helped us a lot for a whole.
Thanks to madinat hotel team it was really fun to be there what nice and huge place sea view is very nice rooms are perfect, food is awesome specially indian food sooo yummy All staff are welcoming and well maintained properly hygienic.
Our stay at Madinat Al Bahr was an exceptional experience from the sales and marketing manager to the guest service manager to the porters to the front office staff, housekeeping and restaurant staff. The facilities are spotless and very clean. We felt like loyalty. The staff are always helpful with smiles that makes you want to return. I had a spa experience on the rooftop overlooking the ocean this was very amazing. Thank you for making us feel at home and we will return soon. Keep up the good service.
The best hotel in zanzibar & its close proximity to airport is the cherry on the cake. Hotel offers luxurious rooms with modern amenities. The sunset view from the hotel lobby is breathtaking. All the staff is very humble & polite. Would definitely come back .
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