This hotel is for folks who relax in a simple manner.One has to walk to the restaurant called thillai ganesh near lena & vaduganathan theaters for lunch and dinner. Compared to many city hotels this one is not worth the daily rent we pay. But tranquil and relaxing atmosphere is a plus point.Just a stones throw is the railway station.Going for a walk in the long railway platforms is an added attraction.The breeze you get in the entrance of the reception in the hotel is enjoyable. Bamboos over head and nice cool breeze welcomes you here.
Booked this hotel through Agoda and this is my first mistake! Location: Not so bad or any good Staff: It is a single man army - Same person is your Receptionist, Security guard, House Keeping guy, and what not.. Check-in process: Check-in time was 12 Noon and we reached hotel by 12:05PM; initially he took 15mins to admit that there is a booking on my name and after that he asked about the payment mode - once I told him that its online payment which is already done he was pissed-off as he was expecting the payment to be made in cash; After this he told us that the room will be ready in 5mins and vanished for about 2hrs and there's no once to call or talk to - he went upstairs himself to clean the room and bathroom using phenol. Agoda Customer care: meanwhile tried talking to Agoda customer care and they are least bothered of all these and his only answer is if you want I can cancel the room right away; when asked for assistance in finding another hotel, he suggests checking on Agoda website and book ourselves. Rooms: Horrible place to get-in or stay for atleast a minute; room was reeking like hell with phenol and some dampness smell; Linen was horrible with lots of patches, when requested for a change he had an excuse that there aren't any washed Linen as the washer isn't working. Tons of dust everywhere and spider webs. Bathroom: I don't have words to describe the bathroom - worse than any free public toilet you can find on Indian roads …
There was only 1 small light in the room. The building looks good from outside but the rooms were not maintained well. The bathroom was stinking. No hot water. No wifi. The picture shown in Agoda app /online was taken years ago and it was not updated. And also the facilities were not given as stated online. We had breakfast but they didn't provide. So we got cheated!
Such a good hotel with every details gone awry is my first experience.I checked-in for my visit to Annamalai University but I found there were no complimentary Breakfast as assured in the website.Moreover one staff was unruly & asked for monetary tips at random. In-spite of a good location the staff asked for money even for a bottle of water.Even there was no wi-fi as advertised.
I booked room with my friends. I can say that the stay was horrible. The rooms are so small and sinking. Bathrooms were not cleaned properly and were smelling like garbage. The AC was not working properly and the staff were not ready to make a solution for that