Booked for 2 nights at Hotel Dona Castle as it was a OYO hotel . We made an advance payment at the rate of Rs.2200/ night.inclusive of breakfast. The hotel is well located has ample car parking space ,a good lobby etc. The person at the reception did not have a friendly disposition and knew very little about the facilities offered. The rooms require better maintenance. No toilet tissue was provided. What was most irritating was the noise created by repair work going on. The breakfast provided was okay though there is not much variety. We are a bit disappointed with OYO taking this hotel under their logo.
The check in was around 0100 hrs and it was smooth. Had requested for some items like kettle / iron board … etc over phone and as instructed was placed in room. Restaurant hardly saw anyone - we were the only people for lunch - Fish curry / sambar / poriyal all were prepared well. A disappointment - Even with extra charges we were not allowed to check out by 2100 hrs. They insisted on the full night charges. In-room dining placed an advance order and requested for delivery at 1930 hrs but was delivered at 1830 hrs hence we could not have the fresh breads for the fault of Room service. Hot water wasn't hot / No bottled water was available in room Overall it was a pleasant stay since the price from OYO was worth the money.
Kollam, being a tourist place plenty of options are concentrated towards house boats, boat travel. But, for the city stay I suggest Hotel Dona Castle. This travel being a family one, I made quite a bit of search to get a good accommodation, and this one didn't go wrong. Located in the Kottamukku junction, which is away from the busy city center is a nice place to stay. Though we had booked deluxe room, our room got upgraded to super-deluxe one and the amenities are quite nice. Very spacious rooms with dining table and sofa sets. The staff are very professional, the restaurant offers quite a decent and tasty food. In house dining is provided. Complimentary breakfast was provided with a single dish, to choose from ale-carte menu; that's fine still. Located about 2 to 2.5 km from Kollam beach and is accessible by auto-rickshaws near by. Overall a nice experience in this facility. Value for Money. Thanks for hosting us. Keep up the good job guys!.…
A neat and tidy budget hotel in Kollam City. Spacious rooms and amenities. Good behaving staff and reasonably good food also. A good place to stay for all kind of travellers. Only thing I found to be improved is that, they provide refilled water bottle instead of sealed new one
The hotel is situated near Kottamukku junction.The rooms were divided into different categories like Deluxe room,super deluxe room.We stayed in Deluxe room.The rooms were quite big and filled with amenities like AC, television, coffee maker.I liked the room service of this hotel which is available 24 hours.