Very bad behaviour and using very bad words from the staff and don't have any customer relation officers or else The staffs was like goons ,i asked for the customer relation officer they just pulled me from inside
Visited the restaurant on our way to Kollam. The place is huge but looks deserted especially the restaurant. Probably the longest time we had to wait for lunch after ordering it. It took more than 50 mnts for them to serve food after reminding them multiple times. Payment by card took time since receptionist was missing and some random guy was in-charge of the desk. we had to wait for that too...Fried rice was okay, beef in curry was rubbery. There is annapoorna hotel about 10 kms before it, if you are coming from Alappuzha, so this restaurant can be totally avoided.
A good view of backwaters inland resort with swimming pool , hall and private rooms small , cottages are there to stay, need some engaging games or other activities and food not bad, should be improved ! It's clean enough but the corner it should be cleaned
It's tough to maintain the status of a four-star hotel in these troubled times. It's helps if you have a bar attached to it. The Regant Lake Palace Hotel situated in Neendakara on National Highway 66 has a bar. We stopped by for dinner. After ordering food we sat back to relax with a couple of beers which they served at the table (200rs for a bottle) The food we ordered was fish moilee, beef fry, prawns masala and appam. At the very outset I noticed that the appam was way too thin to have any effect on my appetite. We ordered more of the same but it did nothing to whet our hunger. Finally we went for the Kerala porottas. The fish moilee was a disaster. A thin slice of Seer fish drowned in onions and sweet powdered coconut milk was how I can sum up the dish. The taste was OK but I wondered how the chef managed to slice the fish without injuring himself! The prawn masala was good except that the prawns were missing and the few stragglers in it tasted rubbery. The beef fry was unbearably spicy. I have a sneaky suspicion that this dish was geared towards the patrons who haunt the bar. In short although the location was ideal, on the highway, the food was not 'value for money'. The place is hygienic the ambience is good but the cost of the dishes left a sour taste in your mouth. Its their way or the highway! …
Nice hotel - clean room and bathroom. We had a lovely lunch when we arrived but ate out at another venue at night. There is access to the lake at the back of the hotel, however, you have to be prepared for all the debris floating in the water off the jetty. The hotel could make this area a much nicer place to sit and watch the sun go down.
This hotel is nested away from the hustle and bustle of kollam traffic and close to lakes and sea.But the staff is having a below par interest in the hospitality industry, most of the time one has to prompt them for amenities and service which should naturally come or present in such properties. the hotel building has the feeling of regency , but it has started creaking and smelling . the restaurant is serves good food but it takes at least 30 mins even to serve dosa . if you are in a hurry to have breakfast , forget about it having form the restaurant. The only plus point is the staff is very nice , but has no clue how to serve proactively. the senior management staff seems to be everywhere engaged in serious discussions , but doesnt seem to be interested in managing the property . probably they are beset with the Bar management and its related security and logistics, and the hotel rooms are just a subset of their tipsy customers. if one is expecting a professional service from here , forget about it. even basic things like towels, tissue papers , water bottles had to be requested multiple times to multiple persons to get the stock . it's good just for a "stay " nothing more to "Say"…
One of the finest hotels I have stayed in kollam. Mr.Suraj and other front office staff are there to serve you with great commitment and dedication. They have a fine restaurant with good staff as well. Overall a pleasant stay. Thank you.
Traveled as a family and stayed overnight in Regant Lake Palace.It was a comfortable stay and clean rooms.We stayed in a suite room with a nice view of the lake.We got an express check-in.Check-in and checkout time is very flexible.All the staffs are very helpful and pleasant.The food was very tasty,especially 'Karimeen pollichathu'. But they don't serve liquor at the restaurant.
I feel the good hospitality and service in hotel Regant Lake Palace kollam. When I stayed at last time in deluxe club room, which have a good lake view of Ashtamudi lake. The food was excellent, they have the good food menu and all the staffs are very friendly and helpful. Overall my experiences is very good I am recommending this property to all my friends
We went there for a family lunch. Staff were polite and food was good. Good place for family food outings.Enough parking available. Convenient place to stop if you’re on your way to Alappuzha/Ernakulam.