I was really looking forward to our stay here in the Emerald Resort. The hotel and garden is really nice, they even have a big (and working) pool. But: Unfortunately it was a big disappointment. When we arrived there was no water in the shower, after complaining and waiting for hours finally some (cold) water came... they apoligized and explained it with a problem in their pump and/or a problem with water in the whole area... But still, for a room that costs more than 100$ dollar per night I expect more! The manager reacted completely uninterested and unfriendly, she even refused to give us a discount on the room. Very poor service, I cannot recommend this place.
Great service. It was quiet in Feb. Sure...cost a bit, but the view was WORTH it. The food was fine. I went out to the Tourist Hotel for more food. One of the best stays. The room was great! Find location too...helped organize excursions. Though...might get busy......not sure. Lots of rooms and dining area, and bar that is open late. Hurray!
This is a nice, well-appointed hotel in a great location. I was impressed with the rooms and mine had a nice big bath. Good service from reception staff. The bed was very soft, although it seemed to be pretty supportive.
If you're looking for a hotel with nice views of the lakes, I recommend to go somewhere where customers are treated better. I came to Emerald hotel during the day to decide whether or not I'd stay, I can't speak for the rooms because after the way I was treated, I will never go back. Right after I arrived the waitress made us order something "or else we had to leave". After going to the restaurant to order something, we went to take simple pictures of the view until the waitress came to say "you need to pay 1,500 (about $50) birr to take pictures"--which is insane. I had visited about 4 other hotels that day, and none of them made us buy anything while enjoying the view, especially ask us to pay for taking pictures. VERY POOR CUSTOMER SERVICE.
What an amazing lodge. We stayed as a group by the end of September and we couldn’t be happier with the level of attention from all the staff members, from the lobby to the bellboys to the waiters and even the manager of the resort, she’s truly amazing and you can tell they work really hard and care for their property. Although it seems the property would welcome some touch ups in the rooms, the overall resort is very nice. The rooms are bungalows style, very spacious and clean each with a balcony and we were lucky to stay on the bungalows facing the cliff, with an incredible view of the forest and the both Lake Chamo and Abaya. The bathroom is ok, water is warm but it needs a bit repair on the shower area. The room has two very conformable beds with mosquitoes net, but there’s no AC nor did fans if you’re looking for that; think we didn’t need it if you leave the windows opened at night –they have insect screen mesh- it gets cooler at night. And don’t be afraid when you see the baboons and the warthogs wandering around the resort, especially in the morning hours! The main restaurant has the best view of the valley down below, really breathtaking; it has a beautiful terrace and we had amazing appetizers around a fire pit one evening. The food is good; buffet has choices and food well cooked, always tasty. The only issued was the Wi-Fi at the resort, it has service around the restaurant area but needs to be fixed for the volume of guests. There’s also a lovely swimming pool, but we didn’t have chance to enjoy it. There’re plenty to do around. Also, the resort is really close to Arba Minch Airport. Would definitely choose Emerald if comes back!…