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Southern Palms Beach Resort

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Southern Palms Beach Resort
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1,295 Reviews from our TripAdvisor Community

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There are newer reviews for Southern Palms Beach Resort
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Showing 914: English reviews
Finedon, England, United Kingdom
Reviewed 9 January 2017

Yet again, it was a great holiday over the Christmas and New Year period. Our room was quite close to the main pool, so we were expecting to be kept awake at night. We weren't. The cleaner couldn't do enough for us and the room was kept spotless. A fridge for cold water would have been good. What happened to...

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Helpful?
1Thank Gill W
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Gill, Thank you for taking your precious time to write this absolutely awesome review on your recent stay and the lovely photos! We were extremely excited to welcome you back again for the 4th time. It's always nice to hear from guests who have enjoyed their stay, we will share your feedback with our team. Christmas and New Year’s...

Mombasa, Coast, Kenya
Reviewed 6 January 2017

Went there in December 2016 (28th-2nd Jan 17)- good place for children, good food, excellent entertainment on new years eve- but the customer care bit lacks at the hotel. On numerous occasions we couldn't get sitting place at the main dining area and the ladies at reception need to be more warm and welcoming! You are in the hospitality industry!!!!...

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Helpful?
1Thank Ciru N
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Ciru, Thank you for taking the time to write your review of our property. It was a pleasure to have you stay with us. We appreciate your positive comment on our resort, food and entertainment. Thank you also for appreciating the efforts made to make the New Year’s Eve a success. We have noted your concerns and are grateful...

Reviewed 5 January 2017 via mobile

Stayed for 6 days 5 nights. The place is awesome and the pool is cool. The service was good and the waiters were polite. Ali at the Boriti Bar ensured we had everything we wanted. The food was excellent, the beach as well very clean with few people. Definitely coming back and really enjoyed our stay.

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Helpful?
1Thank john k
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear John, Thank you very much for taking the time to post your terrific review of Southern Palms Beach Resort and the wonderful photos! We're delighted that you enjoyed your stay with us and appreciated the lovely comment about our Resort, pool, food, service and the staff. It's always a pleasure to hear from guests that enjoyed their stay, even...

Nairobi, Kenya
Reviewed 31 December 2016 via mobile

We stayed from the 26th to the 30th Dec '16. It is a very nice large hotel, huge swimming pool spanning the length of the hotel, lots of different spots in the hotel to have your privacy and one doesn't feel like there's too many guests in the hotel even when it is full to capacity. The food is above...

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Helpful?
Thank Mitul V
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Mitul, Thank you for taking the time to submit your wonderful review of Southern Palms Beach Resort! What a pleasure to hear that you enjoyed your stay so much. Thank you for your positive comments on our hotel, pools, food and the staff. We are extremely proud of our kind staff and it's nice to be able to share...

Reviewed 28 December 2016

My duration of stay was just under a week long in November 2016. From Mombasa International Airport, the hotel is located on the southern coast, just off Diana Beach Road which took 1h45min. First impressions were great, with friendly reception staff and a refreshing coconut drink on arrival. Check-in was smooth were we were given a room close too the...

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1Thank Shyam P
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Shyam, Thank you so much for your fabulous review, great recommendation and lovely photos of Southern Palms Beach Resort! Your comments are most valuable to us and to all prospective guests to our hotel. It's always a pleasure to hear from guests that enjoyed their stay, even better to hear that they plan to return! Our team was delighted...

Reviewed 23 December 2016 via mobile

We checked in our 40 no. office members for a well earned end of year team building event on 17th. December. Unfortunately, one of us drowned in their pools which happens to be one of the largest in Diani. He was discovered by a fellow guest who yelled for help. There were no lifeguards. No first Aiders. No synchronised response....

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11Thank Muchiri W
Reviewed 20 December 2016 via mobile

The first time I went to southern Palms, I had a wonderful time, there were a few issues but nothing too serious. So my family and I decided to go back two years later, oh what a disappointment. We had two children on the trip,including my own and had three months in advance, requested for a crib and a fridge...

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2Thank sandraowiti
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Sandraowiti, Thank you for taking time to post your review of Southern Palms Beach Resort. We appreciate your positive comments on food and appreciating our vegetarian corner which is a favorite to many. We have noted all your concerns and are very sorry it was not up to your expectations, we do everything that we can to be flexible...

Reviewed 19 December 2016 via mobile

Despite this being a hotel that has been around d for a long time the service was excellent as was the food. The kids loved the extra large pools and the lovely beach. The rooms do need some upkeep and the entertainment needs some change too but all in all its a excellent place for a holiday

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1Thank Bhavesh M
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Bhavesh, Thank you for taking the time to post your review of Southern Palms Beach Resort! It was a pleasure to have an opportunity to make your stay with us and your holidays an enjoyable experience. Thank you once again for choosing our Resort for your holiday. We look forward to the opportunity to welcome you back again. Kind...

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 15 December 2016 via mobile

I had a magical stay at Southern Palms, lovely pool, amazing beach, great rooms and best of all, the wonderful staff who are the reason I come back every time. I don't know if management realizes or appreciates what a fantastic group of people you have working for you, from Julius at baggage, Khadijah and Betty at Reception, Chaka whose...

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Helpful?
1Thank A TripAdvisor Member
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Guest, Thank you for your wonderful review and very kind recommendation for Southern Palms Beach Resort. We're thrilled to hear that you enjoyed your stay. Thank you for appreciating our staff, it's always a pleasure to be able to share reviews like this with them and show them what a positive impact they have on our guests. Thank you...

Reviewed 15 December 2016 via mobile

its one of a kind , am personnaly humbled and i would like to recommend Esther msula, she will make u feel comfortable and a service is way above board .i will recommend more of my pals . thank u southern palms

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1Thank Shem K N
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this review

Dear Shem, Thank you for your wonderful review and very kind recommendation for Southern Palms Beach Resort. We're thrilled to hear that you enjoyed your stay. Thank you for appreciating our staff especially Esther Msula whom you have mentioned. Our staff work hard and it's always a pleasure to be able to share reviews like this with them and show...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
This dramatic hotel with its fantastic pools and beautiful beach is the perfect spot to relax after a safari… or simply visit to relax! The warm and very African feel of the hotel with comfortable rooms, well appointed bathrooms and selection of restaurants offers guests plenty of places to lounge in the sun and almost as many shady spots to enjoy a bit of a breeze and a good book. All rooms have quiet, split unit air conditioners, televisions, mini fridges and coffee and tea making facilities. There is a safe (chargeable) in each room and a business center located in the main building with internet or wifi access in public areas. The drama of the huge, traditional makuti (thatched) roof in the main restaurant offers the Chef a terrific showcase for a varied selection of local and international dishes on the buffet or you could indulge at one of the a la carte restaurants (chargeable) for a special occasion or just a quiet evening for two. ... more   less 

Additional Information about Southern Palms Beach Resort

Address: Diani Beach Road, Diani Beach, Ukunda 80400, Kenya
Region: Kenya > Coast Province > Ukunda > Diani Beach
Price Range: ₹ 7,005 - ₹ 17,088 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Palms Beach Resort 4*
Number of rooms: 298
Reservation Options:
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Also Known As:
Southern Palms Beach Hotel Diani
Southern Palms Beach Diani
Hotel Style:
#3 Business Hotel in Diani Beach
#7 Family Hotel in Diani Beach
#7 Romantic Hotel in Diani Beach
#8 On the Beach Hotel in Diani Beach
#8 Luxury Hotel in Diani Beach
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Questions & Answers

Here's what travellers have asked, with answers from Southern Palms Beach Resort staff and other travellers.
18 questions
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Nairobi, Kenya

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Questions? Get answers from Southern Palms Beach Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“as the hotel area is big, a room halfway between the beach and the dining area would save on lots of walking”
 of 5 bubbles Manish1967, 19 Feb 2017 | Read review
“The best cottages are near the swimming pool.”
 of 5 bubbles dozza21, 24 Jan 2017 | Read review
“Most rooms are a long walk from everywhere, with reception/breakfast room on one side of the pool, and rooms on the other.”
 of 5 bubbles marcs511, 21 Jan 2017 | Read review
“ocean view rooms are amazing...a little more expensive but well worth it”
 of 5 bubbles arfhan2014, 18 Jan 2017 | Read review
“with smaller children i would recommend the rooms facing the pool otherwise the sea facing rooms are the best”
 of 5 bubbles adventurersKisumu, 12 Jan 2017 | Read review
5 of 5