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Jacaranda Indian Ocean Beach Resort

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Jacaranda Indian Ocean Beach Resort
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275 Reviews from our TripAdvisor Community

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There are newer reviews for Jacaranda Indian Ocean Beach Resort
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Showing 191: English reviews
Reviewed 1 October 2016 via mobile

I booked at this hotel for my friend and I! I booked through booking .com! At the last minute I had to reduce my time at the resort by one day! You might think no problem! Wrong I contacted the hotel and booking .com and the room I booked specifically and paid extra hadn't been allocated! There was an increase...

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Helpful?
1Thank graham m
IOBR, General Manager at Jacaranda Indian Ocean Beach Resort, responded to this review

After doing our investigations we have come to the conclusion that this reservation was not handled too well and we greatly inconvenienced Mr. Graham. It is not our practice to handle bookings the way we did with this one and we take the opportunity to unreservedly apologise to him for this mishap. We assure him and all our potential clients...

Rotterdam, The Netherlands
Reviewed 29 September 2016

For the first time after the management change I was back in Jacaranda. I had two wonderful weeks. The service of the entirely staff was great. There is no better place in Diani to enjoy a quiet and good quality holiday.

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1Thank Henk C
Reviewed 28 September 2016

I recently visited Jacaranda on holiday, and it was a quiet, peaceful, relaxing experience. This hotel is on the north side of Diani Beach, but there are plenty of cheap tuk tuks to shuttle you back and forth to local restaurants and attractions. There was a small issue with my being charged an extra day, but the front desk coordinator...

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1Thank Erica Z
Reviewed 27 September 2016 via mobile

Great place to relax !!! But not the food !! B'tifull Hotel with Baobab Tree love it ! And the Monkey are Fun to watch . No Wifi in room but nice side room with Sea view !! Enjoy very much but not the House keeping ! Knocking my door while I'm just check in 2 times in 3 hrs...

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Thank Hewolivia
Derby, United Kingdom
Reviewed 7 September 2016

We revisited this hotel after 5 years during which time it has been refurbished. The rooms are lovely, especially those overlooking the Ocean. There were very few guests during our visit. This made it nice and quiet but, unfortunately, meant that there were no longer huge buffets under the Baobab trees with music and fairy lights. Hopefully, those days will...

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Thank JUDITH W
Nairobi, Kenya
Reviewed 2 September 2016 via mobile

We weren't allowed to swim in the sea as it was considered too dangerous and when we asked if we could take beach towels to swim elsewhere on the diani beach they refused. There was no wifi in the rooms. The food didn't have enough/any vegetarian options... Lovely staff and location but ultimately a let down.

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2Thank niharshah2016
IOBR, General Manager at Jacaranda Indian Ocean Beach Resort, responded to this review

As a matter of precaution we alert our guests whenever the ocean tides are too high for safe swimming. This we do by way of hoisting colour coded flags to indicate the level of risk. Green for Safe; Orange for Exercise Caution; and Red for Dangerous. During the time in question the tides were high most of the time and...

nairobi
Reviewed 23 August 2016 via mobile

Unfortunately didn't get to spend too much time here but liked the ambience from the entrance to the rooms. Beautiful rooms with balconies facing the ocean, Restaurant/dining area with a view of the ocean......fantastic! Nice selection over breakfast. Polite and friendly staff. Would go back. P.S A little far from the shopping center but I don't think transport is hard...

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1Thank wanderlustciru
Reviewed 16 August 2016

The location - is stunning, white sands, palm trees, the Indian ocean etc. The facilities - rooms are clean and well kept, room service every day. Beds are comfortable and air conditioning is a real bonus. Hot showers and necessities provided, even a small fridge. The individual cottages are well designed and look great. To do - there are many...

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2Thank 73380sam
Nairobi, Kenya
Reviewed 30 July 2016

Jacaranda is one hotel you would love to be in. They offer you rooms big enough and refreshing till you forget going home. They service is up to point. The best of all are the sand beach. the best all clean and sand beach i really enjoyed staying in the area is was magnificent

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1Thank bahanad
IOBR, General Manager at Jacaranda Indian Ocean Beach Resort, responded to this review

Dear Bahanad, Thank you for your review! we are indeed a jewel on the Diani Beach........voted by World Travel Awards as Africa's Leading Beach Destination. Our Resort enjoy the most amazing view of the ocean and stands on a flat terrain making your stroll on the beach most comfortable and refreshing! The cleanliness of the beach is second to none!!!...

Reviewed 19 July 2016 via mobile

Fantastic hotel, very relaxed and spacious. The views are splendid. There great service especially by Ann Safari, Simion Mwangi and Alice Sungu who went well out of there way to ensure that we got accommodation. The rooms are amazing with great comfort regardless of which one you get.

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2Thank Kevin N
IOBR, General Manager at Jacaranda Indian Ocean Beach Resort, responded to this review

Dear Kevin N, Wow! what a review; Asante sana, its a delight to know that we made a difference in your stay with us by the great service we always extend to our esteemed guests. Thank you for taking note of the splendid views our rooms offer and choosing to tell the world about it. We enjoy a great location...

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Amenities

Highlights
  • Free Internet
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
The Jacaranda Indian Ocean Beach Resort is located 40 km's from Mombasa town and situated along the white sandy beaches of south coast surrounded by swaying coconut palm trees and magnificent old stoic baobabs. Jacaranda Indian Ocean Beach Resort comprises of 100 deluxe rooms, tastefully crafted and beautifully furnished found in white washed, 'makuti' roofed structures. The rooms double or twin, are tastefully appointed with local hand carved furnishings and are filled with luxurious amenities; walk-in shower, separate toilet, mini-bar, direct dial telephone, hair dryer and have the convenience of both air-conditioning and a central ceiling fan. ... more   less 

Additional Information about Jacaranda Indian Ocean Beach Resort

Address: Diani Beach, Ukunda 80400, Kenya
Region: Kenya > Coast Province > Ukunda > Diani Beach
Price Range: ₹ 7,647 - ₹ 17,683 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Jacaranda Indian Ocean Beach Resort 3.5*
Number of rooms: 100
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Also Known As:
Jacaranda Indian Ocean Beach Club Hotel Diani
Jacaranda Indian Ocean Beach Hotel
Indian Ocean Beach Club
Hotel Style:
#6 Spa Hotel in Diani Beach
#15 On the Beach Hotel in Diani Beach
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Questions & Answers

Here's what travellers have asked, with answers from Jacaranda Indian Ocean Beach Resort staff and other travellers.
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6 months ago
over a year ago
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Questions? Get answers from Jacaranda Indian Ocean Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the ocean facing cottages on the beach at the end of the beach.”
 of 5 bubbles theinspectorishere, 20 Dec 2016 | Read review
“book an oceanfront room”
 of 5 bubbles henkc2014, 29 Sep 2016 | Read review
“I was in Room 113. Ask for a remodeled room.”
 of 5 bubbles ericaz619, 27 Sep 2016 | Read review
“Go for beach front every time”
 of 5 bubbles whetton, 7 Sep 2016 | Read review
“ocean front rooms are beautiful”
 of 5 bubbles adudaliz, 16 Jul 2016 | Read review
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