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Utopia Resort & Spa

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208 Reviews from our TripAdvisor Community

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There are newer reviews for Utopia Resort & Spa
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Showing 132: English reviews
South Wales
Reviewed 23 May 2013

Whilst recognising all the other reviews I have now had my holiday cancelled by Thomson to Utopia and have had to over pay to stay in Katelios (my favourite quiet resort) whilst I understand that Thomson did not represent the inclusive deal appropriately my husband and I had a lovely time there a year or so ago when the hotel...

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7Thank MorganSouthWales
Cardiff, United Kingdom
Reviewed 23 May 2013

Returned on Tuesday after a lovely week at the Utopia in Katelios. We agree with comments made by Sandy053 & LynnS & believe that Thomson have misrepresented the facilities & all inclusive offer at the Utopia Hotel in their blurb. However, although the all inclusive drinks finished at 9.30 pm, beer,wine, tea, coffee, water & soft drinks were available until...

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14Thank SianCardiff342
Bristol
Reviewed 22 May 2013

Thomson Holidays have totally misrepresented the expectation of an all inclusive holiday at this hotel. There were 3 restaurants specified - there is only one - and all inclusive until 11.00pm in the brochure. No snack bar and nothing to drink after 9.30pm unless you paid for it. No bathrobes, no working 'phone in the room, no fire instructions, toiletries...

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7Thank sandy053
Dengie, United Kingdom
Reviewed 22 May 2013

We booked independently with icelolly.com and considering what we paid (cheap n cheerful break), were amazed when we arrived at a clean, beautiful and plush looking hotel. The front desk chap Christos couldn't help enough, immediately attending to us when we arrived. We were lead to our suite which was absolutely gorgeous in fixtures and fittings with Jacuzzi bath and...

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6Thank imbytheseaside
colchester, essex
Reviewed 21 May 2013

Thankfully I had the pleasure of reading recent reviews of this hotel from disgruntled travellers, 7 weeks before I was due to stay here. I'd booked with Travel Republic, who didn't bother to alert me to the fact that the all-inclusive isn't in fact proper all-inclusive after all. Thankfully after making them aware, I have received a full refund of...

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9Thank thebrownpants
Cardiff, United Kingdom
Reviewed 20 May 2013

Don't bother booking All inclusive - it's not set up for this to the standards that we normally expect! Met by a surly male receptionist who demanded my Accomodation voucher - excuse me but this was not something that Thomson provided! He did not like this and snatched my e-ticket off me with a threat that he would ask for...

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10Thank Angela W
Reading, United Kingdom
Reviewed 19 May 2013

Got back on Thursday from this terrible place, whilst the hotel is beautiful and the village pretty the management of this hotel is a disaster. No snack bar was open when we arrived and they weren't offering snacks two weeks later when we left. The Spa also was not open and the indoor pool empty and then being told all...

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15Thank diandal2013
Evesham, United Kingdom
Reviewed 17 May 2013

Got back yesterday from a week at the Utopia. We thought the hotel was lovely, the lounge and reception were light and clean and our room was exceptionally nice with a Jacuzzi bath and upmarket bathroom suite. The staff were very friendly and we really enjoyed the Greek food. It was a little disconcerting to find that the drinks were...

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15Thank Lynn S
Llantwit Major, United Kingdom
Reviewed 15 May 2013

Sadly the Thomson & the hotel itself don't represent the hotel properly. Many of the other package holidays are the same and need to be changed. So items not as they were: no snack bar, no swim up bar, no bathrooms in rooms, no entertainment, no mini bar, no gym - they were still waiting for the equipment, no bottle...

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14Thank Sarah B
Kettering, United Kingdom
Reviewed 11 May 2013

Just got back from the worst all inclusive holiday we've ever been on.Only beer and so called wine were available from 09.30 until 21.30 not 23.00 as advertised.The lobby bar was the only place to get any spirit's if you wanted, this bar didn't open until 19.30 but was for paying guests only, so if you wanted anything other than...

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22Thank exhausted59

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service

Additional Information about Utopia Resort & Spa

Address: Katelios 28086, Greece
Region: Greece > Ionian Islands > Cephalonia > Katelios
Hotel Class:4 star — Utopia Resort & Spa 4*
Number of rooms: 60
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Also Known As:
Utopia Resort And Spa
Utopia Hotel Katelios
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Questions & Answers

Here's what travellers have asked, with answers from Utopia Resort & Spa staff and other travellers.
4 questions
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Questions? Get answers from Utopia Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A sea-view is also a Zakynthos - view ;)”
aniah927, 21 Jul 2015 | Read review
“All of the rooms we saw were good whether it was sea or mountain view! The suites look excellent for families.”
  • View of beach from our balcony
  • View from our balcony
  • View from Memes bar, Katelios
Nannyneale, 10 Jun 2014 | Read review
“We stayed in room 407 which had a lovely sea view”
anonymousjoe6, 27 Aug 2013 | Read review
“If you cannot travel via a UK travel operator, book direct! (We normally book independently, but had such as good deal offered by Olympic)”
Garym503830, 24 Aug 2013 | Read review
“Pool view is lovely.”
  • View from our balcony
sharon_watson, 31 Jul 2013 | Read review
5 of 5