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BEST WESTERN Pontypool Metro Hotel

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313 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Pontypool Metro Hotel
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Showing 308: English reviews
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 June 2016 via mobile

Stayed just as a convenient stopover on the way to see family . Meets all my expectations. Very warm welcome, staff always available and friendly. Nothing too much trouble. Room and public areas clean and tidy. Good value for money. Lovely selection of breakfast. All in all a pleasant stay. Highly recommend.

1 Thank Little B
Wadebridge, United Kingdom
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 May 2016

Best Western Pontypool Metro gave us a comfortable night at a reasonable price. The approach to this hotel, behind a petrol station, is not inspiring. But the hotel has good car parking and is close to the main road at a strategic roundabout. The staff were cheerful and professional. My wife and I were lucky enough to get a family... More 

Thank Crowdercref
Level Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 9 May 2016

Stopped for one night while visiting relatives and going to a gig in Cwmbran. We paid just £43 room only and plentiful breakfast fare was available for £7 per person. This is a clean modern hotel in which everything is as it should be and the very best thing is the staff, all of whom were excellent.

Thank MartinIsaac
Selby, United Kingdom
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 24 April 2016 via mobile

Very basic considering the 3star rating more like 2 star. Room however was small but clean and bed very comfortable. Breakfast was not up to Best Western standard however all staff were extremely polite and efficient. Not recommended for more than one night.

Thank Lesley N
Reading, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 April 2016

This is a very friendly hotel. We have stayed there many times and are made very welcome whenever we arrive. The rooms are clean and comfortable and the food is usually very good. Although close to a main road the rooms are quiet and there is adequate parking. They have a limited evening menu, but there is a Harvester and... More 

Review collected in partnership with Best Western GB

1 Thank Elspeth J
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 April 2016

Excellent service Manager ,and all staff was very helpfull,Room was clean and warm and well appointed,The shower was hot and there was plenty of clean towells to hand Cant comment on the breakfast as we went to harvester for it,If i had one complaint it was traffic noise at 6 30 am but that is out of hotel,s control

1 Thank john5695
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 11 April 2016

I stayed here for a business meeting the following day and ensured that they had wi fi before booking. When I got there I was told it wasn't working and hadn't been working all afternoon. I had left my email and my phone contact and at no point was I informed of this which meant I could not prepare for... More 

Review collected in partnership with Best Western GB

Thank Karmjeet
Nottingham, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 April 2016

Very good hotel, staff are very friendly and the breakfast is ok, Rooms are slightly smaller but still more than adequate, plenty of parking and only a few hundred yards from a harvester, for the kids there are KFC & McDonalds right on the door step. If you like a pub meal try the Horse & Jockey 2minutes away, Brilliant... More 

Review collected in partnership with Best Western GB

Thank Malcolm S
London, United Kingdom
1 review
Reviewed 1 April 2016

room was cold , heating off, took 1 hour to get it warm, bad smell inside the room, manager was rude , hot water in the shower started after 10 minutes , dirty bed , kettle not working , never ever book this hotel again

Thank domas1399
Worthing, United Kingdom
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 March 2016

A very nice good quality affordable hotel to stay in, very clean and well situated. Would be really good if a light breakfast could be included in the price, this would really put these hotels in a really good competitive position, another well known chain does include a good buffet breakfast for the same price, so this should be seriously... More 

Thank Joe B

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Room/Suite (7)
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Room/Suite (2)
Hotel & Grounds (3)
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  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The first thing you'll notice when you step inside the BEST WESTERN Pontypool Metro Hotel is that it's a newly refurbished, boutique-style hotel, designed to put an instant smile on your face. So you'll be able to check in, sit back with a coffee from the on-site Starbucks, relax and enjoy your surroundings. A real gem of a hotel. Situated on the outskirts of Pontypool, The hotel is in an ideal location from which to explore South Wales - you'll be just a short distance away from a wealth of heritage, culture and countryside attractions. ... more   less 

Additional Information about BEST WESTERN Pontypool Metro Hotel

Address: Lower Mill Field | Gwent, Pontypool NP4 0XB, Wales
Region: United Kingdom > Wales > Southern Wales > Torfaen > Pontypool
Price Range: ₹ 3,694 - ₹ 5,842 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Pontypool Metro Hotel 3*
Number of rooms: 53
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Pontypool Metro Hotel staff and other travellers.
1 question
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Oldham, United Kingdom
over a year ago

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Questions? Get answers from BEST WESTERN Pontypool Metro Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room on the car park side, furthest away from the reception area”
 of 5 bubbles Awislon, 16 Nov 2016 | Read review
“Ask for a room overlooking the car park as there's a busy road at the front”
 of 5 bubbles mktony, 7 Nov 2016 | Read review
“Had room facing car park no noise”
 of 5 bubbles V3853UVmarkb, 1 Nov 2016 | Read review
“Request room not backing onto road - however these are still perfectly ok”
 of 5 bubbles lynharding2016, 14 Oct 2016 | Read review
“Sleep in a back room car park side.”
 of 5 bubbles Gerald1951, 12 Sep 2016 | Read review
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