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BEST WESTERN Pontypool Metro Hotel

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313 Reviews from our TripAdvisor Community

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Showing 308: English reviews
Reviewed 1 week ago

We spent a week at the Best Western Pontypool Hotel and they took care of us beautifully. The rooms were very clean and comfortable and had sufficient space to stack our numerous bags. I had a space to work on my laptop both in the room and at their very comfy foyer coffee shop. They offer free wifi. Service was...

Thank RubyRusk
Croydon, United Kingdom
Reviewed 1 week ago

I stayed for 1 night at this Hotel, because the Premier Inn was fully booked. I must say I was very impressed with the look and cleanliness of it all. The bedrooms were lovely and modern, and apparently it had been refurbished about 2 years ago. The reception area and breakfast room was again very clean and immaculate. I will...

Thank kennrosser
Plymouth, United Kingdom
Reviewed 2 weeks ago

Comfortable hotel and very cosy and clean. Staff very welcoming. However, do not have the breakfast if its not Buffet. As there was not a lot of customers the hotel decided not to run with the Buffet Breakfast and cooked individual orders. We ordered the usual Full English for £7 per head. Amazed at the speed from order to plate...

Thank roy570n
Bideford, United Kingdom
Reviewed 3 weeks ago

I found this Hotel one week when there was a conference on in Newport and needed a reasonably priced room. This is a motel style hotel, loosely approximating a small travel lodge in terms of room dimensions. The rooms are well decorated, but will degrade rapidly due to the lower quality of the fixtures and fittings. However these hotels are...

Thank Awislon
Lincoln, United Kingdom
Reviewed 3 weeks ago

My Son and i stayed for one night on Sat 12th Nov, as a base to go too Cardiff to Watch the Rugby, Good place to stay, staff very helpful and pleasant,i asked how near is the park and ride too Cardiff and they even suggested catching the train from Cwmbran too Cardiff which we did, Thanks again to the...

Thank melvynaddis
Milton Keynes, United Kingdom
Reviewed 4 weeks ago

Excellent check-in with very helpful lady on the desk. Room and bathroom very clean, facilities fully stocked (tea, coffee, biscuits, toiletries) and all in good working order. Plenty of room for clothes, shoes etc. Very quiet and had a great night's sleep

Thank mktony
Reviewed 4 weeks ago via mobile

As we arrived on the 4 Nov , the checking in staff ( woman) was very polite and welcoming,the rooms were lovely and clean and comfortable , however the noise level through the night of returning guests was appalling !! Guest had. O consideration of other guests trying to sleep ! It came to a point in which I had...

Thank Annetteta
Reviewed 5 weeks ago via mobile

Stayed at the hotel for a weekend for my friends wedding, wasn't put with the wedding party but was put in the middle of a group of young rugby lads. Had to complain on the first night because of noises levels and the children running around and playing loud music. Staff where really good with sorting out the issue straight...

Thank Hannah G
Norwich, United Kingdom
Reviewed 1 November 2016

Great friendly staff clean modern rooms always a smile at reception breakfast was good lovely bacon KFC and McDonald,s next door Bar at reception nice jack Daniels and coke free wifi and good freeview Will def stay again when in pontypool.

Thank Mark B
Reviewed 24 October 2016

This hotel is in a practical rather than attractive location but we were very pleased with it. We had paid a very reasonable price and we're impressed by the welcome and continued greetings from the reception staff.The room was newly decorated it seemed and very smart and most important had generous features for tired travellers: a good bed.huge bath sheets,plenty...

Thank melaniehookuk

44 photos of this hotel

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Room/Suite (7)
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Room/Suite (2)
Hotel & Grounds (3)
Dining (3)
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  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The first thing you'll notice when you step inside the BEST WESTERN Pontypool Metro Hotel is that it's a newly refurbished, boutique-style hotel, designed to put an instant smile on your face. So you'll be able to check in, sit back with a coffee from the on-site Starbucks, relax and enjoy your surroundings. A real gem of a hotel. Situated on the outskirts of Pontypool, The hotel is in an ideal location from which to explore South Wales - you'll be just a short distance away from a wealth of heritage, culture and countryside attractions. ... more   less 

Additional Information about BEST WESTERN Pontypool Metro Hotel

Address: Lower Mill Field | Gwent, Pontypool NP4 0XB, Wales
Region: United Kingdom > Wales > Southern Wales > Torfaen > Pontypool
Price Range: ₹ 3,720 - ₹ 5,623 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Pontypool Metro Hotel 3*
Number of rooms: 53
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Pontypool Metro Hotel staff and other travellers.
1 question
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Oldham, United Kingdom
over a year ago

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Questions? Get answers from BEST WESTERN Pontypool Metro Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room on the car park side, furthest away from the reception area”
 of 5 bubbles Awislon, 16 Nov 2016 | Read review
“Ask for a room overlooking the car park as there's a busy road at the front”
 of 5 bubbles mktony, 7 Nov 2016 | Read review
“Had room facing car park no noise”
 of 5 bubbles V3853UVmarkb, 1 Nov 2016 | Read review
“Request room not backing onto road - however these are still perfectly ok”
 of 5 bubbles lynharding2016, 14 Oct 2016 | Read review
“Sleep in a back room car park side.”
 of 5 bubbles Gerald1951, 12 Sep 2016 | Read review
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