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Hotel Riu Guanacaste

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Riu Guanacaste Boulevard, Playa Matapalo 60602 Costa Rica
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$ 186
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Free cancellation until 01/10/21
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (9426)
Room & Suite (812)
Videos (3)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Guanacaste
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

Location
Cleanliness
Service
Value
The 24h All Inclusive Hotel Riu Guanacaste opens all year round and is located directly on the beautiful, fine-sandy Matapalo beach, in the Playas del Coco region, next to the Riu Palace Costa Rica. The location is ideal because of its proximity to Daniel Oduber Airport LIR (33 km) and Playa del Coco (18km) and invites you to explore the area. The hotel has 701 cosily furnished rooms with free Wi-Fi and offers many amenities. Relax in the Renova Spa, or get fit at the gym or on the tennis courts. 3 outdoor pools, 1 children's pool. For the youngest guests, there is the RiuLand Kids Club (for children from 4 to 7 years & 8 to 12 years old) and for adults, day and evening entertainment, as well as the Pacha Discotheque. For lovers of gastronomy, we offer live cooking stations at our main restaurant, various specialty restaurants with Asian and Italian cuisine, gourmet restaurant, Steakhouse, and 5 bars.
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Room & Suite (812)812
Full view
Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Children Activities (Kid / Family Friendly)
Parking
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Diving
Tennis court
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Kids club
Kids' outdoor play equipment
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Spanish
Hotel links
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8,805Reviews1,978Q+A100Room tips
Traveller rating
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Popular mentions
mariya k wrote a review 10 Apr
Las Vegas, Nevada2 contributions3 helpful votes
Negative points: Horrible vacation, awful food, lines everywhere. Lines to get to the restaurants, lines in restaurants, lines to the bar. No cocktail service on the pool and beach. No champagne, even weekends brunch time. It was some time we could not get decent food at all, only fruits are good. Beach area is not well maintained. If you are looking for comfortable all inclusive vacation this place is not for you. They can not compete with Barcelo or Iberostar in Dominican Republic. Positive points: Housekeeping service is grate!!!! People in general super nice and friendly, I can tell they do everything to make your stay comfortable. Massage on the beach is great, just find girl Anna Lisa. She is really good, I got the best deep tissue massage. I believe that Riu just cut their budget a lot. Well, we will never stay in Riu hotels anymore.
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Date of stay: April 2021Trip type: Travelled with family
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MR wrote a review 9 Apr
1 contribution
Like the previous review stated we stayed in the suite with the hot tub and the rooms AC was not working and their was a foul sewage smell coming from the room! We made a complaint and they sent someone and he failed to fix the issue!! The next morning we were able to get sent to a different suite where the AC again failed to even keep the room cool! The food was edible but overall was a complete disappointment! The best thing about this stay is we were only here for two days! Anyone that is looking for more than just free alcohol I would highly suggest looking elsewhere!
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Date of stay: April 2021
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Patricia J wrote a review 4 Apr
Bronx, New York14 contributions6 helpful votes
+1
Thank you Randall, Sophia, Ligia, Mayra, Leibby, Milton, Jesus and Richard for go above and beyond to make our stay a memorable one. The effort that the hotel is making during this covid time is incredible. I would definitely come back a thousand times more. Thank you guys! Pura Vida 🇨🇷❤
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Date of stay: March 2021Trip type: Travelled with family
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Carmen C wrote a review 3 Apr
Union City, New Jersey2 contributions
I typically stay at Riu resorts all over the world. This time around, I wasn't as satisfied with my stay as in previous times. Before I booked this trip, I called the hotel a couple of times and was told scheduling the Covid test at the resort would be seamless. When I arrived, the front desk had to help me schedule the test several times before it went through (the website was clunky). I couldn't schedule it until the day before my flight. I *still* didn't have my results the day of my flight, so I had to drive to a testing site right at the airport, and luckily, they had the results in an hour. Oh yeah, and I *still* don't have my results from the resort test...
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Date of stay: April 2021Trip type: Travelled solo
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Guanacaste
Responded 4 days ago
Dear Carmencita512, Thank you very much for choosing Riu again! We regret that you encountered some inconveniences in regards to the Covid-tests which are offered during our guests' stay. In case you wish, we kindly invite you to raise a formal and detailed complaint through our After Travel Customer Care at complaints@riu.com. We sincerely hope your concerns will be solved to your complete satisfaction, and that we have the opportunity of welcoming you back in the near future and restoring your faith in us. Nice wishes, Hotel Riu Guanacaste Online Reputation Manager
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Jerry C wrote a review Mar 2021
Bronx, New York1 contribution4 helpful votes
We stayed at the hotel 3/18/21 - 3/25/21. Not what we expected from the RIU franchise. The room we reserved (Jacuzzi Suite Ocean View) wasn't properly cleaned. Both jacuzzis had mildew, the AC didn't work and there was a foul smell in the room (smelled similar to sewage backup). We were eventually provided another room the following day after vehemently complaining. The jacuzzis in the new room were cleaned and thank goodness there wasn't a smell, however, the AC still wasn't working properly. We needed to sleep with the balcony door during the night having to endure mosquito bites while we were sleeping. While randomly speaking to other guests they also expressed the AC in their rooms were barely working and some also experienced a foul odor in their room. This hotel can't compare to the RIU hotels in Aruba and Mexico. The food was also not what we expected. Reminded me of the lunches served when I was an elementary student. I do have to applaud the staff at the restaurants and bars. They really do cater to the guests and are very attentive. Sadly I can't say the same about Patricia, who is in charge of the hotel. When we expressed our concerns to the front desk she was contacted and never personally took the time to see us, even after she personally left us a note to see her at the front desk to address our issues. Instead she delegated the meeting to another manager. I felt highly disrespected and not appreciated for being a guest at her hotel. If anyone else is considering to go on vacation at this hotel I hope the deficiencies I mentioned have been addressed and no one else endures a nightmare like we did. Quite frankly the RIU franchise should be embarrassed how this hotel from the executive level of management lowers the bar for customer service and satisfaction.
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Date of stay: March 2021Trip type: Travelled as a couple
2 Helpful votes
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Guanacaste
Responded 6 days ago
Dear Guest, Thank you for returning to a RIU hotel and your comments. We appreciate your loyalty to our brand. As you might know, our aim is to provide a clean, comfortable and pleasant place to stay. We are very sorry to hear that this time your experience did not meet your expectations and disappointed if one of our guests leaves with less than first rate experience. On behalf of our entire team, please allow us to express our sincerest apologies. Please know, the service that you described is not typical for us. Here at Hotel Riu Guanacaste, we continuously strive to meet your needs and expectations. Therefore, please rest assured that we take every complaint very seriously. We shall discuss this with our entire team in order to take the appropriate measures where necessary and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us another opportunity to better serve you in the future. Kind regards Hotel Riu Guanacaste Online Reputation Manager
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PRICE RANGE
US$189 - US$408 (Based on Average Rates for a Standard Room)
LOCATION
Costa RicaProvince of GuanacastePlaya Matapalo
NUMBER OF ROOMS
701
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Frequently Asked Questions about Hotel Riu Guanacaste
Which popular attractions are close to Hotel Riu Guanacaste?
Nearby attractions include Monkey's Bar & Restaurant (0.9 km), Playas del coco (6.0 km), and Playa Danta (6.8 km).
What are some of the property amenities at Hotel Riu Guanacaste?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Riu Guanacaste?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Riu Guanacaste?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Guanacaste?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Guanacaste?
Conveniently located restaurants include Sentido Norte Restaurant, Toucanoos, and Restaurante Mar Azul.
Are there opportunities to exercise at Hotel Riu Guanacaste?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Hotel Riu Guanacaste located near the city centre?
Yes, it is 0.7 km away from the centre of Playa Matapalo.
Are any cleaning services offered at Hotel Riu Guanacaste?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Riu Guanacaste offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Riu Guanacaste?
The staff speaks multiple languages, including English and Spanish.