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Hilton London Heathrow Airport Terminal 5

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Hilton London Heathrow Airport Terminal 5
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3,147 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton London Heathrow Airport Terminal 5
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Showing 3,031: English reviews
Warminster, United Kingdom
Reviewed 25 February 2016

Stayed here on 3/2/16 for one night before holiday. Left my car in their secure car park for holiday duration. The whole procedure was very professional & easy. Very polite, friendly, staff . Lovely quiet,spacious, room, very good facilities. Good breakfast. Used Hoppa bus for terminal transfers which was very easy & hassle free. Would definitely stay here again if...

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Helpful?
Thank Reg D
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear Reg D Thank you for placing your review on tripadvisor and for sharing your comments. I was delighted to read you enjoyed your stay and I know the team will be very pleased as well. I do hope we have the pleasure of welcoming back in the near future and until then, wish you pleasant travels. Kind regards Meredith

Aberdeen, United Kingdom
Reviewed 25 February 2016

Discovering that the hotel was a £25 taxi ride away or £5 bus ride from terminal 5 did not impress me. The room was clean but cold. Ordering a morning newspaper was an ordeal, with the reception staff telling me that 'i' was not a daily newspaper (eventually spoke to someone who was able to organise this). Breakfast was unremarkable....

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Thank Cuckooscot
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear Cuckooscot Thanks for your review and for staying with us. I am sorry that you were not aware that we are a short bus ride from Terminal 5. We remain one of the closest hotels to T5. Heathrow has a perimeter of circa 13km and therefore in relative terms we are very close compared to others. All our details...

Exmoor National Park, United Kingdom
Reviewed 24 February 2016

Important to re-review as once given top marks things can always slide. Executive room and access to lounge .....clean, comfortable and quiet. Excellent re-charge before a flight. The one we always come back to. Won't hesitate to stay again.

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Helpful?
Thank Clare W
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear Clare W Thank you for placing your review on tripadvisor and for sharing your comments. I was delighted to read you enjoyed your stay and I know the team will be very pleased as well. Thank you for your continued support and loyalty. I do hope we have the pleasure of welcoming back in the near future and until...

Reviewed 24 February 2016

Stayed yet again prior to our travels. Executive lounge as usual. No complaints at all, room clean and tidy, staff polite. Good experience all round. Will be staying again next time we fly from Heathrow.

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Thank Andy W
Meredith B, Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear Andy W Thank you for placing your review on tripadvisor and for sharing your comments. I was delighted to read you enjoyed your stay and I know the team will be very pleased as well. Thank you for your continued support and loyalty. I do hope we have the pleasure of welcoming back in the near future and until...

Chippenham, United Kingdom
Reviewed 24 February 2016

As a regular business traveller I sometimes feel we can lose sight of why we made a decision as I did many years ago, to use Hilton as my preferred business hotel. I stumbled across this particular hotel more by luck than judgement and can now say I am a frequent & extremely happy user of their facilities. Why? Is...

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1Thank Cymrusimon
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear CymurSimon Thank you for placing your review on tripadvisor and for sharing your comments. I was delighted to read you enjoyed your stay and I know the team will be very pleased as well. Thank you for the kind words about the team and in particularly Sujay. We live for reviews like yours. I do hope we have the...

London, United Kingdom
Reviewed 24 February 2016 via mobile

Good hotel, except for the fact that the air con in the room would only go down to 19 degrees and felt quite warm. The windows in the room are sealed shut and could not let cool air into the room. The net result was a poor night sleep because I could not cool the room down. Very unfortunate.

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Helpful?
1Thank SLH0011
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear SteveH001 Thank you for placing your review on tripadvisor and for sharing your comments. I was delighted to read you enjoyed your stay and I know the team will be very pleased as well. I am sorry that your room would not cool down to a temperature lower than 19 degrees and I hope that you were able to...

Chicago, Illinois
Reviewed 24 February 2016

This is my 4th time staying at this facility and as always, one of the best Hotels in the UK. Although hidden away about 3.5 miles west of London Heathrow International Airport. Although it is somewhat easy to find, the quality of the hotel and the service of the staff makes the hotel worth the visit. The hotel is extremely...

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1Thank Derrick C
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear Derrick c Thank you for placing your review on tripadvisor and for sharing your comments. I was delighted to read you enjoyed your stay and I know the team will be very pleased as well. I do hope we have the pleasure of welcoming back in the near future and until then, wish you pleasant travels. Kind regards Meredith

Reviewed 23 February 2016 via mobile

Stayed there overnight for a work related meeting: the worst place ever! Maybe ok if you only want a bed to crash into. Otherwise, all the services are horrendous and the staff absolutely couldn't care less about guests. Run away and try somewhere else.

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Thank Joney S
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear Joney S Thank you for your review. Clearly we have not met your expectations during your recnt stay with us. For this, please accept my sincere apologies. It is extremely unusual for me to receive such a review and therefore, in order for me to identify exactly what went wrong, please could you provide me with more detailed information....

Tucson, Arizona
Reviewed 23 February 2016

A nice bright airy room is the perfect place to be after being cooped up on an airplane for 10+ hours! There is wonderful soaking tub in the bath and a nice, stand alone shower, so however you want to relax after a flight, its right there.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Christine B
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear Christine B Thank you for placing your review on tripadvisor and for sharing your comments. I was delighted to read you enjoyed your stay and I know the team will be very pleased as well. I do hope we have the pleasure of welcoming back in the near future and until then, wish you pleasant travels. Kind regards Meredith

Norwich
Reviewed 22 February 2016

After researching the hotels at Heathrow airport, I decided that this hotel was the closest to Terminal 5. How wrong could I be?! This hotel shouldn't be called Hilton Terminal 5, because its a bus journey away from the terminal. Having said that, I must say though that we enjoyed our stay at the Hilton hotel. Me and my family...

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Thank GoodaTours
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear GoodaTours Thanks for your review and for staying with us. My team and I are delighted you enjoyed your stay and look forward to seeing you on your next visit. I am sorry that you were not aware that we are a short bus ride from Terminal 5. We remain one of the closest hotels to T5. Heathrow has...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Restaurant
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
1 Mile from Terminal 5 and with excellent connectivity to the M25/M4 Motorways, London and South England. A Hoppa Bus serves all terminals at Heathrow to Hilton London Heathrow Airport T5 for a nominal fee of £4.50 Per person (this is the same for all Heathrow Hotels). We are a Hilton with a generous twist. Award winning restaurants, Bars, Spa and Conference Centre. High speed complimentary wifi throughout the whole hotel. ... more   less 

Additional Information about Hilton London Heathrow Airport Terminal 5

Address: Poyle Road | Heathrow, Colnbrook, Slough SL3 0FF, England
Region: United Kingdom > England > Berkshire > Slough > Colnbrook
Price Range: ₹ 6,682 - ₹ 15,590 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Heathrow Airport Terminal 5 4*
Number of rooms: 350
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Also Known As:
Hilton London Heathrow Airport Terminal 5 Hotel Colnbrook
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Heathrow Airport Terminal 5 staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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