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Hilton London Heathrow Airport Terminal 5

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Hilton London Heathrow Airport Terminal 5
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3,109 Reviews from our TripAdvisor Community

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Showing 2,994: English reviews
Start your review of Hilton London Heathrow Airport Terminal 5
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UK
Reviewed 2 days ago NEW

Our room was nice, clean & very business like. The sheets had holes in them so I was surprised & disappointed. It was ok for the 1 night stay before our flight. The key card didn't work every time we returned to our room (5 times), even though we kept it away from our mobile phones. So this was very...

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Helpful?
Thank Tracy m
London, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago

A good night's sleep, hassle free in a convenient location is what you need when travelling and the Hilton T5 delivers. David W's review is spot on. It is modern, fitted out with everything of good quality and kept in excellent order. Our 'basic' room was a good size with everything we might need except perhaps for more teabags (but...

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Thank HMN19
About Hotel's Favourite Review
alex m, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear HMN19, Thank you for your kind words about the hotel and glad you enjoyed the event here at the hotel with Cyrus Todiwala's wonderful food. Hopefully we will see you again in the near future. kind Regards Alex

London, United Kingdom
Reviewed 3 days ago NEW

Warm friendly welcoming staff in a beautiful hotel. Fabulous restaurant food ,and staff. Can't recommend highly enough as we enjoyed a wonderful family weekend. Ideal position for London, Windsor and Heathrow.

Review collected in partnership with Hilton Hotels & Resorts
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Thank JENNY B
London
Reviewed 3 days ago NEW

On of my favourite thing to do, a nice hotel with my hubby for a nice weekend. Hilton Heathrow T5 is the one within spa a treatment, restaurant and coffee, nice room and executive lounge I couldn't wish for more, nice and quiet, great staff very helpful and efficient. They made my husband birthday very special for him, with a...

Review collected in partnership with Hilton Hotels & Resorts
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Thank lilybeth2017
alex m, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear lilybeth2017, Thank you so much for your feedback regarding the hotel and I am so pleased you enjoyed every aspect of the hotel and that your husbands birthday was made special for him by the team here. I look forward to welcoming you back again in the near future. Kind Regards Alex

Eastbourne, United Kingdom
Reviewed 4 days ago NEWvia mobile

I booked the room with parking for a week via Holiday Extras. It was reasonably priced and I found getting from the hotel to T3 via T5 very straightforward. I'd definitely do it again. My only gripe was I was in the bar for a good 20 minutes before there was any sign of a member of staff. When he...

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Helpful?
Thank Natalie C
alex m, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear Natalie C, thank you for your feedback and I am happy you were able to experience the customer service we are well known for, although apologies you had a wait in the bar. Look forward to your repeat stay. Alex

Glasgow
Reviewed 5 days ago NEW

Ended up at this hotel via the 'Holiday Extras' website. Arranging our usual park and stay deal for a two week long-haul trip we opted for the 'mystery hotel' option - to then find out we were staying at The Hilton. Long story short, couldn't have been happier - excellent value, first class accommodation, friendly and helpful staff and an...

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1Thank Cheekybits
alex m, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear Cheekybits Glad you enjoyed your stay and experience here at the hotel. Happy travelling! See you again soon!! Kind Regards Alex

Norwich area
Reviewed 5 days ago NEW

Terminal five hotel is very well appointed hotel with great comfort. The bedrooms are spacious (Executive) with excellent amenities and very nice linen. I would definitely re book this hotel iffespectively which ever terminal you fly from. Very kind and friendly staff at all levels.

Review collected in partnership with Hilton Hotels & Resorts
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Thank 460cliver
alex m, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear 460cliver, Thank you so much for your time in feeding back and I am so happy to hear that you enjoyed your stay. We pride ourselves in our great team and product . See you again soon Kind Regards Alex

Sheffield, United Kingdom
Reviewed 6 days ago NEW

Excellent stay. My two children were distraught to discover that they were too young to go into the spa as I'd promised. I hadn't seen any age restrictions on the website that stood out. 16 is the minimum age. However a very pleasant stay

Review collected in partnership with Hilton Hotels & Resorts
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Thank Damonh795
alex m, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear Damonh795, thank you for your comments- I am exceptionally pleased that you had a great stay and for your understanding regarding the Spa . Hopefully we will have the opportunity of welcoming you and your family back to the hotel. Kind Regards Alex

Bournemouth, United Kingdom
Reviewed 6 days ago NEW

We stayed at the hotel the evening before an early departure. The staff were excellent and the room we stayed in was of a very high standard. The executive lounge was well equipped and offered a good standard of food and drinks. The lady in the lounge was outstanding and very friendly and helpful.

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Helpful?
Thank Keith M
alex m, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear Keith M, Thank you for the comments and feedback- so happy that we were able to offer you our great hospitality. Kind Regards Alex

Stratford-upon-Avon, United Kingdom
Reviewed 1 week ago

One of the best Hiltons I regularly stay in. The Indian restaurant is amazing and keeps me coming back. Great location to the airport, although located in an industrial estate, so don't expect to walk about experiencing the local pubs and restaurants, there aren't any. But then you don't need them.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Norton B
alex m, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear Norton B, thank you so much for your amazing comments about the property. The team and I are proud that we are listed as one of your best properties to stay in. We look forward to welcoming you back again in the near future. Kind regards Alex

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Restaurant
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
1 Mile from Terminal 5 and with excellent connectivity to the M25/M4 Motorways, London and South England. A Hoppa Bus serves all terminals at Heathrow to Hilton London Heathrow Airport T5 for a nominal fee of £4.50 Per person (this is the same for all Heathrow Hotels). We are a Hilton with a generous twist. Award winning restaurants, Bars, Spa and Conference Centre. High speed complimentary wifi throughout the whole hotel. ... more   less 

Additional Information about Hilton London Heathrow Airport Terminal 5

Address: Poyle Road | Heathrow, Colnbrook, Slough SL3 0FF, England
Region: United Kingdom > England > Berkshire > Slough > Colnbrook
Price Range: ₹ 7,043 - ₹ 17,507 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Heathrow Airport Terminal 5 4*
Number of rooms: 350
Reservation Options:
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Also Known As:
Hilton London Heathrow Airport Terminal 5 Hotel Colnbrook
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Heathrow Airport Terminal 5 staff and other travellers.
31 questions
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Questions? Get answers from Hilton London Heathrow Airport Terminal 5 staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book elsewhere, lots of hotels to choose room”
 of 5 bubbles danioko, 14 Feb 2017 | Read review
“Rooms at the front will give you great views of the planes. No problem with noise as triple glazed windows.”
 of 5 bubbles D737EJdavidw, 13 Feb 2017 | Read review
“I am sure all of a high standard”
 of 5 bubbles Enro12, 12 Feb 2017 | Read review
“I've never had a bad room at this hotel, after 30+ stays”
 of 5 bubbles mhkay, 8 Feb 2017 | Read review
“Ask for a High Floor facing T5/Runway...great fun plane spotting at night!”
 of 5 bubbles oO-TraveLUST-Oo, 18 Jan 2017 | Read review
5 of 5