I came down for jouvert weekend so my short was not that long. But the two days I spent there was wonderful all staff was super friendly & helpful. The Sunday before I left out for the day I checked out the breakfast buffet, it was AMAZING! I had a very tasty scrambled toast on toast thingy I forgot the name of it haha. Also the attendant was super attentive believe his name was William, even though it was self serve he made sure to check on me and got me everything I asked for. I was having an issue with my tv remote in my room and Christian from the front desk brought me a new one super fast I thought that was awesome as well. Overall great experience, will be back soon
So we have been coming since this places was open we have always had good experiences but recently we have had the best experiences due to some of the awesome people that make us feel like home especially because of the way they treat you as soon as we walk thru the door and they are present, we already know are stay will be awesome, They always receive you with a big smile and great attitude and when you can’t find something you are looking for they go out of there way to try to help you make your stay even better, so I want to give a huge shout to NICOLE which is food and beverage manager, Mrs Myisha at the front desk, Mr. Christian at the front desk, the Assitant Manger of the Hotel and Stephanie, this place wouldn’t be the place it is if it wasn’t for these people I have mentioned above so I really hope that the higher management knows how to APPRECIATE THEM the way they should be appreciated and because I own my own company I will tell you one thing YOU ARE ONLY AS GOOD AS YOUR PEOPLE because they are who make you look good.…
This is a good hotel! Newly renovated and nice helpful staff. I arrived after midnight around 1230am on Oct 1st. My key was ready and I went straight to my room. My only complaint would be I was next to the elevator. I would hear when the elevator opened and closed. It was room 611, I would avoid for quite. Besides that, good hotel gym, clean and I would most likely return.
Myisha and Josephine checked us in with professionalism and answered all questions. Great manners and very helpful. Clean hotel, great location to City Place. The room was modern and cozy. Comfy bed and nice bathroom.
THANKS TO NICOLE, STEPHANIE AND SAL the Woodford is NOW always flowing. Thank you for keeping it stacked. There was a long stretch where it was difficult to return to hotel and enjoy a good after dinner drink
I checked backed into the AC Doral after staying here last week. Myisha was so welcoming & helpful. Then Stephanie & Nicole at the bar were amazing! They all made my stay feel like home. This is my new go to hotel from now on.
Stephanie & Nicole started our holiday right & made a fantastic ending to one miserable flight & 90 minute wait for our luggage from MIA. We were tired & grumpy but Stephanie poured us EXCELLENT drinks while Nicole stayed after her shift to cook us an excellent dinner. Being a lifetime titanium elite member, NEVER had I experienced such great people who have a heart of gold & put a smile on one’s face!! EVERYTIME we fly from MIA we will be staying here and will continue to do so as long as these two are there. Hotels are ONLY hotels!! Their staff MAKE or BREAK them!! Stephanie & Nicole deserve a huge recognition & monitory bonus as I KNOW, they treat anyone that comes to their bar gets the same attention. Management, we will be back and I will ask them if they were rewarded. If not, there will be another Trip Advisor comment put out.…
Want to give a shout out to Nicole-Food and Beverage Manager at AC. My family had a terrible time with flight cancellations and stayed at AC as we were attempting to get home. Nicole went out of her way to help us, providing additional snacks, kind words and hygiene items needed since we had no luggage!!! The hotel was made even more beautiful by Nicole's kindness, cannot thank you enough!
My mother and I stayed at the AC Hotel Doral for 7 days while visiting family around Miami. This AC Hotel is in a great location. You can actually walk to bars, restaurants and shops! By car it is close to the airport, malls and grocery stores. The property itself is relatively new and in good condition. Like so many hotels, they are managing through the new world brought about by Covid. I was impressed at check in by Nicole with her communication as she managed our expectations around the timing of housekeeping. Housekeeping services ultimately exceeded our expectations. I was pleased to see one of the managers visibly in place, bright and early, every morning completing her managerial duties, but also helping with any tasks that needed to be done, such as pushing large bins of towels around. The AC has a daily breakfast, that we did not utilize because we had other plans, but they also have a courtesy coffee station. Berta clearly and politely explained where the coffee bar was versus what was part of the paid breakfast. The AC has a large, nice lobby and bar. In fact, they cleaned the carpets over the course of two days during our visit without disrupting the entire flow of the space. Lastly, Carolina and Salvador poured excellent cocktails and made lovely conversation. In summary, this hotel seems well run. The staff has been given the tools and information to do their jobs, and effectively communicate with guests.…
Hotel was clean, modern and a pleasant stay on an overnight trip to get TSA pre-check interview at the airport. They have an airport shuttle, which made the roundtrip easy as not having to park at airport. Best part of stay was a manager named Nicole, who went out of her way and above call to make sure we had a nice breakfast experience. Will definitely stay there again if need be.