This is the third time I’ve stayed at this hotel. The room is clean and large, beds are comfortable. There is plenty of free parking. Celine handled the checkin and was friendly and efficient. Checkin was smooth and on time.
Our accommodations were very nice, room was spacious, clean & comfortable. Check- in was simple & efficient. The rep was nice & offered amenities & thanked me for being an Honors member. I felt welcomed. Thanks
The hotel staff is fabulous. A big hats off to Geneveive for being a great source of information to make me feel comfortable in booking the reservation. And another hats off Marcus for making a problem that was going to spoil the whole trip, go away. Marcus went above and beyond to solve the problem and then make us feel that we were a valued client. Freddy the assistant Manager was great and very supportive. The property was very clean, all staff were very welcoming, it is close to a mall and places to eat, they have a shuttle to take you with in 5 miles of hotel. highly recommend.
The staff is VERY polite and accommodating. They are pleasant and always ready to help. So Service is second to none. The hotel is very clean and the rooms very spacious - the whole experience is extremely nice If you want a real good cappuccino in the morning, ask Gisel to make it ! She is the best . The bar tenders are as good as any and super nice. Genevieve and all the other members of the concierge/front desk team are simply fantastic to work with I am afraid to write this review because I want to always find availability in this amazing HIlton property when I travel to Miami for business or pleasure.!
Valerie and Gabriel were super sweet and friendly when I checked in and out! I requested flowers in my room and Genevieve delivered! Will definitely be booking them when I come back for my girls trip!
It's very clean, the staff is friendly and pleasant especially Steve the shuttle driver and Valena at front desk. Kudos to them. It's in walking distance to the International Mall nice area for shopping.
Excellent and quiet hotel. Close from main outlet malls in miami. Very convenient if you want to have a quiet time with your partner. Also, very close and convenient from airport. We would definitely come back! Staff was excellent with us all the time!
The hotel itself is very nice. The rooms are comfortable and the customer service is EXCELLENT! However, the hotel advertised a free area shuttle so that is the only reason we booked this one as opposed to my usual Homewood suites. We arrived on Monday and used the shuttle once at 3 p.m. That was it, no shuttle available after 6 p.m. on that day and none available for the duration of our stay (we checked out on Thursday). This ended up costing us an extra $100 on Lyft rides and taxis. Additionally we paid for the breakfast as an add-on. ALL the pastry items were extremely stale every single morning! It was the worse breakfast I’ve ever had at a Hilton! I left feedback for the hotel and the manager simply ignored the issues!
We were there for a local funeral of a great friend. The service was fantastic and the hotel is beautiful. We will stay there again in our next visit to Miami, for sure! The location is great and easy to get to and go get on the routes ho travel the city.
We used this stay as we were a family who were there on business. We know the area well and so the location for meetings was perfect. Uber’s we’re cheap to get around and it’s well located for International Mall and Dolphin Mall. This probably isn’t the hotel for you if you are on vacation as it’s not really a touristy hotel and there isn’t much around. Overall it was good for our needs. We wanted a clean, comfortable room to stay and it delivered just that. I need to check with the hotel but I don’t think my deposit has been returned to me yet.