Worst place to suggest for staying , for those coming for a decent stay.... The bed linens are so old and about to get torn, hardly I could find any white color on the linens and bath towels, and plenty of stains even... The sliding windows of balcony, were about to fall on me, while opening .. unprofessional behaviour from each and evry staff... As we are two families staying with infants and kids, as per hotel policies the restaurant is supposed to be open till 10 pm, did try to order food by 8pm and the GM himself , informing his staffs have gone to attend marriage and suggesting to go get food parcel from outside... As two days stay , we checked in on the first day, we were given with deluxe room , though we have booked higher category room of the hotel, and the second day they have given the updation... Still the room facilities are poor , cleanliness is also poor. Have come to kumarakom for a pleasant stay with family, but the hotel and staff have gifted with a frustrated and unsatisfactory stay... …
"We were staying at Royal Riviera for two nights and it was the best outing of our life time as Mr. Rajesh Pillai, the GM of the hotel made our stay a distinct one with his professional yet friendly approach. We used their houseboat and the shikhara as well. Totally a fantastic place to visit. Cheers
Good hospitality good ambience.The staff were very friendly .And the food served was excellent.They had several out door entertainment at the premises.we had done a shikara boat cruise for 1 hour . swimming pool,kids play area etc..any way me and family enjoyed a lot staying in Royal riverea kumrakom.Special thanks to Mr.Rajesh& Mr.Boban for taking good care.
Amazing stay at Kumarakom The hotel organized a houseboat tour for an amazing nature ride The pool and boating was there to use by all guests. The manager and the Hotel Director were very helpful and apt to any requests. Amazing service i must say! Rooms were spacious and clean.
It was a highlight to our trip since we were travelling with small kids. Mr Rajesh Pillai in Royal Riviers had made it a life time memory over there. His attention to the every basic need made our stay wonderful. Our booking was auto upgraded to suite and the property was located on the beautiful banks of backwaters. The resort is wonderfully designed with every detail. The specialty of this resort is in between and with nature. My son enjoyed alot playing with the beautiful ducks at there pedal boating pond which was made inside the resort. The rooms were big and cozy with a marvelous views of nature with so many beautiful views. Mr Rajesh Pillai had given his best to make sure we enjoyed the short stay with most beloved memories with the awesome services. The most import there food- it is tremendous tasty. They had a very beautiful and tasty restaurant. For backwaters - Mr Rajesh Pillai arranged a beautiful Shikara boat which was very comfortable and accompanied there team to look after our kids even though. I give 5 stars to the property and to Mr Rajesh Pillai as well for there hospitality.…
Special thanks Mr.Rajesh Pillai, manager.We had a lively stay at Royal Riviera. They have very good facilities like pond, paddle boating, swimming pool, health club, outdoor games etc best suited for honeymoon couples. We will come back to get a five star hosoitality again.
The hotel is located just by a backwater canal and the view from front facing rooms is too good. However basic facilities need some maintenance and upgradation. Special thanks to the manager, Mr. Rajesh who went out of his way to make our stay more pleasurable. Thumbs up for customer service.
Friendly Staff and helpful always ready help Hotel is under going upgrade lobby area and computers also WiFi networks it got Gem area swimming pools. Boating area, house boat for hires food on boat. Cook Breakfast of choice.
Excellent service provided.Hospitality staff was good.A cherry on the cake experience ...I left my pair of clothes in the cupboard and realized after 2 days of checking out. On asking for them,there was quick response from the Royal reviews team and the clothes were delivered. This is great example.
Clean rooms, mini pool, mini gym, pond with 2 pedal boats. Views from the windows are good as the Hotel is surrounded by farms on 3 sides and lake on the other. Whole furniture was being refurbished, the carpenters have left the edges very sharp, my wife and kid got cuts on hand/legs. Breakfast options are adequate but the service is very slow. Wifi is slow.