1. Food buffet over prized and quality not great. staff asked us to give feedback about food and we gave honest feedback to improve taste and quality( breakfast option was really bad). We gave feedback for breakfast and during lunch no one came to attend us and we had no other option as we were to checkout , they made us wait for almost more than an hour for rice. When this feedback was given at the reception. Al he ( manager) could do is laugh, not professional way of handling it. - not 4star standards. 2. Extra Matress- was like sleeping on a rock. I have stayed at 2 star and 3 star hotels but never they gave such mattress.. 4 star giving a mattress like a rock was not a good service. In addition to this, they gave the mattress uncleaned sheets and when they opened the mattress somebody's used towel was inside it. So clearly without cleaning they moved that extra one for us to use. Pathetic. 3. Pool - we chose this place mainly because we saw great pictures with pool. Badly maintained, the pool tiles broken and unsafe to use. When this was told to the manager at the reception, he then admits that it was supposed to be under construction - do not choose this place if you are looking for a good pool Location of the resort is great but service at the resort, resturant is very bad.…
This is quite a huge property with a lot of open space, with beautiful Vembanad lake at the backdrop making it a very scenetic place. This place is truely for relaxation. We had breakfast and dinner included in our package. They served us with delicious pure Veg, and Jain food based on our preference. Thanks to restaurant manager who provided his recommendations. I personally would like to thank the person at reception (sorry I am unable to recall his name, but will like to know again). He took me and my daughter to a boat ride in the resort, and that was one of the finest gesture that we had in this fantastic Kerala trip. The hospitality of the whole staff is just fantastic.
It's my one of the best experience in kerala This resort is very comfy and extremely beautiful and with very good staff. Plz ignore the negative comments as this resort is very amazing and especially best for the couples and family trips and stay. I'll highly recommend this to my friends.
Nice ambience.Well maintained property.friendly and helpful staff..Large swimming pool separate for adults and kids..Rooms are good...canal view rooms provide perfect ambience for couples...Good for family...
It was a good experience the service is excellent,tasty food ,there is playing area for kids there are swimming pools it is a very good places for family there are many different flowers,there is boating and more for sending time this place is very nice we enjoy a lot there.
Amazing one…..Very calm place….neat and clean swimming pool…..beautiful nature ……100% recommended for family….good customer relation…..food and restaurant ambience is fantastic….so much fun and entertaining
Very bad managed no one will listen to your problem if you end with any problem... idiot manager God knows from where he was hired ..... poorly managed if you have a small kid with you than gold help you... people in the property don't understand any human speaking languages....
This resort is definately not worthy of 4* due to unresponsive and non friendly behaviour of the staff. My very impression about this place, nobody to receive you at the main entrance, the receptionist was seated and was busy with some other work. The resturant does not have a menu card. The food served at the restaurant was not thay great for the price that we had to pay. The food price is very high as they know you dont have any other eating options near by It looks like the owners are filthy rich and are running this resort just as a 9hobby. The management gives a damn about customer satisfaction or want to listen to customer grievances. It is an run down property and is not maintained by 4 star standards though it is sprawling with scenic beauty.
It was definitely a calming experience for me and a fun experience for rest of my family. The beauty of the resort lies in its incredible location and excellent service provided by the resort staff. Definitely recommend the experience!!
It was really an awesome experience in Lakesong. The service, hospitality, ambience and food are extremely well and really was beyond our expectation. Thank you so much Lakesong for some memorable moments. Highly recommended resort for couple, family and friends for any occasions.