I rated this as excellent solely based on the customer care received primarily from Joanne at the front desk. I was in urgent need of a place to stay close to the hospital for a family emergency during a time when vacancies were so limited. We were instantly put at ease once we connected with Joanne. She listened and responded with compassion and immediate action. Going above and beyond. I travel often and have experience dealing with hotel staff on all levels and she by far exceeded every experience I’ve ever had. In regards to the hotel itself it is an older hotel I believe the price fairly reflects that. The room was clean, the bed was comfortable, the environment was quiet welcoming and friendly. The other staff were great but only had limited interactions. Joanne is the reason I wouldn’t hesitate to return especially during a family medical crisis. She truly had a positive impact during such a difficult time and really made a difference. She IS the kind of hospitality you want and need at all hotels!…
Positive things first: the hotel is ideally located near pretty downtown Bridgewater with plenty of shopping and dining options and the lady at the front desk was very friendly and pleasant. Bed was comfy and shower very good. But I know space is limited but there are certainly better solutions than 2 tables for four in the breakfast area, although the concept seems to be "take it to the room". But the biggest complaint is that the hotel hasn't managed to get the noise in the hallways under control - for two consecutive days (nights). I'm not talking about a one-time "run down the hall". For hours until late at night there was screaming, yelling, running - in addition to the loud talk and laughter of the parents or companions who obviously didn't care (to put it politely). I know that a hotel is only partly responsible for its overnight guests, but if there are any violations of house rules or noise regulations, then one should also take action. I don't assume that this noise was tolerated because it was regular guests or a larger travel group that ranked above individual travelers.…
This hotel is not worth your money, stay anywhere else. I’ve stayed at many comfort Inns in the past and this is by far the worst. The carpet is circa 1970 (imagine your grandma’s blue living room carpet), the furniture is so tired it’s screaming to be thrown out. The windows need to be replaced… really a full gut job is needed. The breakfast was sub-par (comparing to other Comfort Inns)… the only reason I gave it 3 stars is because the staff deserve 5 stars. The building deserves 2 at best.
We stayed at this hotel for one night. I use a walker so we were given an accessible room on the first floor - this was very convenient for us and we appreciated it. My favourite part of the stay was chatting with Joanna, the front desk clerk. She was friendly and informative. We really enjoyed talking with her. My husband appreciated the air conditioning in our room. If I had anything negative to comment on - the toilet paper could be softer. I would definitely recommend this as a great place to stay.
Although this may not be a downtown Marriott hotel is warm comfortable and friendly. Although the morning breakfast is nothing very special the rooms were cleaned Every day with fresh towels. The hotel was a little hard to find for the first time as all the lights in the sign or not working and I arrived in the late evening. The receptionist was very friendly and accommodating and wanted to make sure everything was fine even received a call in my room five minutes after I got in to make sure everything was OK.
We spent one night at the Comfort Inn. We had a semi-accessible room (no roll-in shower). There was a bench to use in the bathtub and there were ample grab bars. There was plenty of room to maneuver a walker. Our room was very close to the lobby so there was not much walking required. There must be superb room insulation. We didn’t hear a peep. We would definitely stay here again.
We booked 3 specific rooms 6 weeks prior to arrival as we had stayed in them a couple years ago and had a great time. We were told at check in that someone had already checked into those specific rooms and we couldn’t even get side by side rooms. When originally booking, we were told $117 for the night but we’re told $150 upon arrival. With no rooms left in the area we had no choice but to stay. In the morning we were charged $175. The next morning we discovered a bucket full of cockroaches outside our door. When going to front desk and asking for a manager we were told there was no manager in until Monday and were giving a business card. This was a sold out weekend for a local event, you’d think there would be a manager on duty. We spoke to other couples in the hotel who were also quoted cheaper when booking their rooms but were charged more. One couple was actually charged $184 for the exact same room. Monday, I called to speak to the manager- Joanne. Which was an unbelievably rude conversation. I was yelled at and told I made a scene in her lobby about the rate, which is not true, the staff could tell I was not happy about it but I was not rude or loud in any way as I know it’s not staffs fault and is a management issue. She also said “don’t tell me I have cockroaches, I do not have cockroaches” she also said “what do you want me to do, I am busy and don’t have time for you” she also said “this is not the Hilton, what do you expect” and she said “why didn’t you check out when you found the cockroaches” the answer is because we didn’t see them until the next morning. She also hung up on me twice during this 10 minute phone call. …
The room was clean, the bed was comfortable. We traveled with our giant breed dog, and we got room on the first floor. There is no elevator, the stairs were covered by tiles, and you can look through each steps. Maybe it is only our dog, but because of the slippery surface, he refused to walk on the stairs, so we had to carry him. I am talking about a 100 pound dog. When we signed our problem nothing happened. The breakfast was also poor if I compare with other, same priced motels. We had problems with the smoke alarm, first we were encouraged to change the battery for ourselves. When we refused, the staff came, and fixed it. We won`t go back.
The hotel was empty so it was very quiet. The beds were comfortable and clean. There were 4 pillows of varying softness on each bed. The bathroom was well kept. The microwave and mini fridge were convenient. The only issue with the room was that the air conditioning/heater filter needed to be cleaned. The continental breakfast contained a variety of breads, muffins and waffles, cereal, instant oatmeal and apples. The best thing was hot boiled eggs. The coffee was fresh and hot. I would return if the price was right.
We had Big Problems Finding A Room In Halifax ,,,Nothing was available So we Had to drive all the way to Bridgewater NS but we were Lucky' 'Cherry' save our Holidays ,,,Room was Perfect ,Very Clean and Breakfast was Good, we stayed for 2 days then ran back to New Brunswick !!!