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We stayed one night in this resort. The property is beautiful! The grounds are well maintained and full of flowers and plants. The room was pretty basic, lighting was a problem. Trails to rooms are dimly lit and it's easy to get lost when it's...More
This is a group of tatched huts to re-create the village of the native Taino people. Rooms are comfortable, air conditioner with bathrooms.
Food was plentiful and good.
There is a nightly fashion show done by local teens selling young beach attire and totes. Handmade...More
1 Thank Lorrie S
Response from DianaMaggyL1, Especialista de Calidad at Hotel Los CaneyesResponded 12 October 2018
Buenas tardes Lorrie,
Muchas gracias por escribirnos sus criterios sobre el hotel, nos alegra saber que tuvo una estancia agradable...More
Where to begin? We had 3 main issues with this hotel:
1. Upon arrival, we were checked in by a clueless receptionist. They gave us a twin room instead of a double. When we told reception, they said it was simply 'not possible' to give...More
2 Thank Fraser C
Response from Diana Maggy L, Especialista de Calidad at Hotel Los CaneyesResponded 20 July 2018
Good morning Mr. Fraser, Los Caneyes Hotel truly regrets what happened during your stay in this entity. Facts like these usually do not happen, so we offer our sincere apologies. The hotel management will apply the appropriate measures to prevent situations like this happening in...More
Nice looking hotel with a large swimming pool. Both the breakfast and dinner were fine. Our room was clean and spacious but came with a surprise: a tarantula waiting for us in the bathroom. A hotel employee removed it from our room. Location is not...More
1 Thank MartijnP_12
Response from Diana Maggy L, Especialista de Calidad at Hotel Los CaneyesResponded 17 July 2018
Good morning, thank you very much for writing us and giving us your criteria about the hotel and the services we offer. I hope you can enjoy our beautiful city of Santa Clara and our hotel. Greetings and happy day.
We booked 2 double rooms, last minute. On arrival they were 2 twin rooms, we asked at reception if we could change to 2 double rooms but were told the hotel was full. We were subsequently told by a waiter the hotel was in fact...More
1 Thank belchamp
Response from Diana Maggy L, Especialista de Calidad at Hotel Los CaneyesResponded 19 April 2018
Thank you very much for writing and giving us your criteria, your opinion is fundamental for us because it allows us to work more to achieve greater satisfaction of our customers. Your dissatisfactions have already been processed by the commercial department of the hotel with...More