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Hotel Los Caneyes

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Traveller (454)
Room & Suite (85)
Dining (65)
Overview
  • Excellent13%
  • Very good40%
  • Average28%
  • Poor11%
  • Terrible8%
Travellers talk about
“fashion show”(7 reviews)
“thatched roof”(3 reviews)
“taino indian”(3 reviews)
AMENITIES
Public Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3 Star accommodation
All hotel details
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Reviews (510)
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121 results
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45
33
13
11
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LanguageEnglish
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19
45
33
13
11
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All reviewsfashion showthatched rooftaino indianlovely hotelhotel complexfixed promptlywood carvingshot waterreception arearocking chairstwo nightscabanacreativity
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1 - 5 of 121 reviews
Reviewed 4 weeks ago

Where to begin? We had 3 main issues with this hotel: 1. Upon arrival, we were checked in by a clueless receptionist. They gave us a twin room instead of a double. When we told reception, they said it was simply 'not possible' to give...More

Thank Fraser C
Response from Diana Maggy L, Especialista de Calidad at Hotel Los CaneyesResponded 3 weeks ago

Good morning Mr. Fraser, Los Caneyes Hotel truly regrets what happened during your stay in this entity. Facts like these usually do not happen, so we offer our sincere apologies. The hotel management will apply the appropriate measures to prevent situations like this happening in...More

Reviewed 5 weeks ago

Nice looking hotel with a large swimming pool. Both the breakfast and dinner were fine. Our room was clean and spacious but came with a surprise: a tarantula waiting for us in the bathroom. A hotel employee removed it from our room. Location is not...More

Thank Martijn P
Response from Diana Maggy L, Especialista de Calidad at Hotel Los CaneyesResponded 4 weeks ago

Good morning, thank you very much for writing us and giving us your criteria about the hotel and the services we offer. I hope you can enjoy our beautiful city of Santa Clara and our hotel. Greetings and happy day.

Reviewed 7 April 2018

We booked 2 double rooms, last minute. On arrival they were 2 twin rooms, we asked at reception if we could change to 2 double rooms but were told the hotel was full. We were subsequently told by a waiter the hotel was in fact...More

1  Thank belchamp
Response from Diana Maggy L, Especialista de Calidad at Hotel Los CaneyesResponded 19 April 2018

Thank you very much for writing and giving us your criteria, your opinion is fundamental for us because it allows us to work more to achieve greater satisfaction of our customers. Your dissatisfactions have already been processed by the commercial department of the hotel with...More

Reviewed 6 April 2018

The Hotel Los Caneyes is designed to look like a Taino indian village. Rooms are designed to look like huts with thatched rooms. The central area has a pool, and all the facilities you'd expect at a resort.. A great resort the relax and enjoy....More

Thank Bob L
Response from Diana Maggy L, Especialista de Calidad at Hotel Los CaneyesResponded 19 April 2018

Thank you very much for your comments, we are glad you had a pleasant stay at our hotel. We will work more to improve our services. We hope to return soon. Greetings and happy day.

Reviewed 10 November 2017 via mobile

Stayed in one of their round huts which was surprisingly roomy with a big bathroom. All facilities were there, safe, fridge, hairdryer etc. Food was okay but waiters were very accommodating as were all staff. When we were there, there were very few guests so...More

Thank Katie F
Response from Hailon D, Especialista de Calidad at Hotel Los CaneyesResponded 16 November 2017

Thank you so much We love knowing your opinion about the Hotel because our main objective is to achieve your satisfaction and to return soon. We will be waiting for you here so that you can enjoy our services again. We hope you greetings

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About
Amenities
Top amenities
Pool
Restaurant
Bar/Lounge
Free Parking
Breakfast included
Hotel Amenities
Children Activities (Kid / Family Friendly)
Free Parking
Wheelchair Access
Breakfast included
Laundry Service
Banquet Room
Multilingual Staff
Breakfast Available
Business Centre with Internet Access
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$ 57 - US$ 127 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms, Smoking rooms available
Details
Price range
US$ 57 - US$ 127 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms, Smoking rooms available
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Traveller (454)
Room & Suite (85)
Dining (65)
Pool & Beach (37)
Family and Play Areas (8)
Questions & Answers
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joe d
31 March 2017|
Answer
Response from jscoates | Reviewed this property |
We were not aware of it being all inclusive. Flat for walking
0
Votes
Room Tips
"the room was very basic"
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"Carry a flashlight. Paths at night have very low lighting, part of the restful atmosphere."
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"All the rooms seemed similar -- those away from the road might be a bit quieter."
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"Outlying rooms mean more walking."
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