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Hotel Los Caneyes

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Traveller (454)
Room & Suite (86)
Dining (65)
Overview
Hotel website
Av. de los Eucaliptos and Circunvalacion, Santa Clara 50100 Cuba See on map
AMENITIES
Public Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3 Star accommodation
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Reviews (518)
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LanguageEnglish
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20
45
33
13
11
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All reviews fashion show thatched roof taino indian lovely hotel hotel complex fixed promptly wood carvings hot water reception area rocking chairs two nights cabana creativity
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1 - 5 of 122 reviews
Reviewed 1 week ago via mobile

This is a group of tatched huts to re-create the village of the native Taino people. Rooms are comfortable, air conditioner with bathrooms. Food was plentiful and good. There is a nightly fashion show done by local teens selling young beach attire and totes. Handmade...More

1  Thank Lorrie S
Response from DianaMaggyL1, Especialista de Calidad at Hotel Los CaneyesResponded 1 week ago
Google Translation

Buenas tardes Lorrie, Muchas gracias por escribirnos sus criterios sobre el hotel, nos alegra saber que tuvo una estancia agradable...More

Reviewed 12 July 2018

Where to begin? We had 3 main issues with this hotel: 1. Upon arrival, we were checked in by a clueless receptionist. They gave us a twin room instead of a double. When we told reception, they said it was simply 'not possible' to give...More

2  Thank Fraser C
Response from Diana Maggy L, Especialista de Calidad at Hotel Los CaneyesResponded 20 July 2018

Good morning Mr. Fraser, Los Caneyes Hotel truly regrets what happened during your stay in this entity. Facts like these usually do not happen, so we offer our sincere apologies. The hotel management will apply the appropriate measures to prevent situations like this happening in...More

Reviewed 10 July 2018

Nice looking hotel with a large swimming pool. Both the breakfast and dinner were fine. Our room was clean and spacious but came with a surprise: a tarantula waiting for us in the bathroom. A hotel employee removed it from our room. Location is not...More

1  Thank Martijn P
Response from Diana Maggy L, Especialista de Calidad at Hotel Los CaneyesResponded 17 July 2018

Good morning, thank you very much for writing us and giving us your criteria about the hotel and the services we offer. I hope you can enjoy our beautiful city of Santa Clara and our hotel. Greetings and happy day.

Reviewed 7 April 2018

We booked 2 double rooms, last minute. On arrival they were 2 twin rooms, we asked at reception if we could change to 2 double rooms but were told the hotel was full. We were subsequently told by a waiter the hotel was in fact...More

1  Thank belchamp
Response from Diana Maggy L, Especialista de Calidad at Hotel Los CaneyesResponded 19 April 2018

Thank you very much for writing and giving us your criteria, your opinion is fundamental for us because it allows us to work more to achieve greater satisfaction of our customers. Your dissatisfactions have already been processed by the commercial department of the hotel with...More

Reviewed 6 April 2018

The Hotel Los Caneyes is designed to look like a Taino indian village. Rooms are designed to look like huts with thatched rooms. The central area has a pool, and all the facilities you'd expect at a resort.. A great resort the relax and enjoy....More

Thank Bob L
Response from Diana Maggy L, Especialista de Calidad at Hotel Los CaneyesResponded 19 April 2018

Thank you very much for your comments, we are glad you had a pleasant stay at our hotel. We will work more to improve our services. We hope to return soon. Greetings and happy day.

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About
Description
Enterprise with 3 hotels in Santa Clara city, owned by Cubanacán Tourism Group, include Horizontes Los Caneyes Hotel, Horizontes la Granjita Hotel and America Hotel Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Bar/Lounge
Free Parking
Breakfast included
Air Conditioning
Banquet Room
Breakfast Available
Children Activities (Kid / Family Friendly)
Laundry Service
Multilingual Staff
Outdoor pool
Wheelchair Access
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms, Smoking rooms available
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms, Smoking rooms available
Number of rooms
196
Price range
US$ 69 - US$ 115 (Based on Average Rates for a Standard Room)
Also Known As
Los Caneyes Hotel
Location
Caribbean > Cuba > Villa Clara Province > Santa Clara
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms, Smoking rooms available
Number of rooms
196
Price range
US$ 69 - US$ 115 (Based on Average Rates for a Standard Room)
Also Known As
Los Caneyes Hotel
Location
Caribbean > Cuba > Villa Clara Province > Santa Clara
Photos
Traveller (454)
Room & Suite (86)
Dining (65)
Pool & Beach (37)
Family and Play Areas (8)
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Questions & Answers
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joe d
31 March 2017|
Answer
Response from jscoates | Reviewed this property |
We were not aware of it being all inclusive. Flat for walking
0
Votes
Room Tips
"the room was very basic"
belchamp
7 Apr 2018
Read review
"Carry a flashlight. Paths at night have very low lighting, part of the restful atmosphere."
BobL441
6 Apr 2018
Read review
"All the rooms seemed similar -- those away from the road might be a bit quieter."
DudefrmAK
18 May 2017
Read review
"Outlying rooms mean more walking."
stanj145
4 Jan 2017
Read review
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