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Rio Serrano Hotel

Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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804 Reviews from our TripAdvisor Community

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There are newer reviews for Rio Serrano Hotel
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Showing 393: English reviews
Alexandria, Virginia
Reviewed 18 November 2015

This was the best vacation ever! We were a group of 14 staying that the Rio Serrano for five nights. The mountain view from Rio Serrano is just spectacular. More impressive though is the high quality customer service we received from the Rio Serrano staff. In particular, Fillipe and Josefa, who were our tour guides for our excursions. We made...

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Helpful?
Thank Renee G
Management response:

Dear Guest; Thank you for taking the time to write this review of our hotel on Trip Advisor. We hope to see you again in Patagonia, Team Hotel Rio Serrano.

Charlotte, North Carolina
Reviewed 17 November 2015

the hotel was really nice and the food was good and varied. but what the resort exceptional was the staff. the outdoor team of Felipe and Josefa were amazing. they made the excursions fun and the hikes and views were astounding. we spent 5 nights there and left feel like they were part of the family.

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1Thank eric t
Management response:

Dear Guest; Thank you for taking the time to write this review of our hotel on Trip Advisor. We hope to see you again in Patagonia, Team Hotel Rio Serrano.

Charlotte, North Carolina
Reviewed 16 November 2015

We spent 5 days at the Rio Serrano. The location if the hotel is breathtaking, the service and ambience was wonderful. Each activity was better than the last. The guides - Philipe and Josefa were the icing on the cake. They anticipated all our needs, were extremely knowledgeable and we would HIGHLY recommend them. Fabulous vacation!!!!!

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Thank Kristen G
Management response:

Dear Guest; Thank you for taking the time to write this review of our hotel on Trip Advisor. We hope to see you again in Patagonia, Team Hotel Rio Serrano.

Mount Lebanon, Pennsylvania
Reviewed 14 November 2015 via mobile

What a place to return to after hiking all day in the mountains. The views from the valley were exquisite. Our room was beautifully appointed, comfortable and a great place for an old tired body to rest after a long day hiking. I would recommend Rio Serrano without qualification.

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Thank Revdted
Management response:

Dear Guest; Thank you for taking the time to write this review of our hotel on Trip Advisor. We hope to see you again in Patagonia, Team Hotel Rio Serrano.

Alexandria, Virginia
Reviewed 11 November 2015

We just spend the last week at the Rio Serrano Hotel. Phillipi and Josepha were our two guides who provided us with history, translation, guidance and a little push from behind when hiking up the hills. They both made the trip for our group a lifetime event and we cannot say enough about how much they added to the pleasure...

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Thank Chris B
Management response:

Dear Guest; Thank you for taking the time to write this review of our hotel on Trip Advisor. We hope to see you again in Patagonia, Team Hotel Rio Serrano.

London, United Kingdom
Reviewed 6 November 2015

Had a fantastic time at this gorgeous hotel. The Rio Serrano valley is gorgeous and if you have a car, an easy drive to the entrance to the Torres Del Paine national park. The hotel's shared spaces are gorgeous and cozy, with lots of comfy seating, fireplaces and stunning views. Our room also had a spectacular view of the Paine...

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Thank Julianne P
Management response:

Dear Guest; Thank you for taking the time to write this review of our hotel on Trip Advisor. We hope to see you again in Patagonia, Team Hotel Rio Serrano.

San Diego, California
Reviewed 6 November 2015

We were so fortunate to have wonderful weather in Torres deal Paine park. This hotel is probably one of the best in the remote area, all the Rooms face the spectacular mountains It would be nice to be on the third floor.. Wifi is available free in the lobby. We only found one other restaurant outside of the hotel.. One...

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Thank Laurie48
Management response:

Dear Guest; Thank you for taking the time to write this review of our hotel on Trip Advisor. We hope to see you again in Patagonia, Team Hotel Rio Serrano.

Rugby
Reviewed 27 October 2015

As part of a tour group to Patagonia, we spent one night here. The rooms were spacious and the bathrooms nice and modern with a walk in shower. The views were lovely and the beds very comfortable. The only negative was the lack of a mirror in the bedroom, but this seemed to be quite common in the hotels we...

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Thank Librarianne
Management response:

Dear guest; Thank you so much for taking the time to write about us on Trip Advisor. For us your opinion is very important to keep improving as an hospitality option in Torres del Paine. We hope to see you again in Patagonia, Team Hotel Rio Serrano.

Glendale, California
Reviewed 22 October 2015

We stayed two nights at this beautiful hotel, right in the middle of the great national park. The views are hard to believe! The dining room is pretty standard, all buffet style. There is a very small bar in the lobby, with a friendly staff (David!) We rode horses for an hour (part of the hotel) through the fields in...

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Thank R H
Management response:

Dear Guest; Thank you for taking the time to write this review of our hotel on Trip Advisor. We hope to see you again in Patagonia, Team Hotel Rio Serrano.

London
Reviewed 24 September 2015 via mobile

The staff are outstanding- so helpful and always smiling (plus excellent English) we had problems with a nearby hotel and booked this last minute. We had to change dates and tours and these guys dealt with everything so professionally. They really made things easy for us. We ate in the bar both nights as we are not really buffet people...

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Thank NSDLondon
Management response:

Dear Guest; Thank you for taking the time to write this review of our hotel on Trip Advisor. We hope to see you again in Patagonia, Team Hotel Rio Serrano.

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free Parking
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Rio Serrano Hotel is located in Torres del Paine and offers standard rates and rates all inclusive with full board and additional programs. It features a restaurant and a garden overlooking the Paine mountain range. There is free WiFi in public areas . Rooms at the Rio Serrano are decorated with carpeted floors and large windows with panoramic views of the mountains and have heating , fan and private bathroom. ... more   less 

Additional Information about Rio Serrano Hotel

Address: Manuel Aguilar 01105 | Parque Nacional Torres del Paine, Torres del Paine National Park 6212126, Chile
Region: Chile > Magallanes Region > Torres del Paine National Park
Price Range: ₹ 17,390 - ₹ 60,443 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rio Serrano Hotel 4*
Number of rooms: 95
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Also Known As:
Rio Serrano Hotel Torres Del Paine National Park, Aisen Region, Chile
Hotel Style:
#4 Family Hotel in Torres del Paine National Park
#4 Luxury Hotel in Torres del Paine National Park
#5 Romantic Hotel in Torres del Paine National Park
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Questions & Answers

Here's what travellers have asked, with answers from Rio Serrano Hotel staff and other travellers.
27 questions
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Questions? Get answers from Rio Serrano Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think all rooms have a view”
Menzies13, 22 May 2017 | Read review
“Rooms on the third floor have a spectacular view”
lschelly, 6 May 2017 | Read review
“Pick Room #1 for amazing view of the first ray of the sun shines on the Main Horn of the Paine Massif! (Trade-Off is less privacy)”
ItchyFeetBunny, 17 Apr 2017 | Read review
“Ask for a view of the towers.”
SuzanneE374, 6 Apr 2017 | Read review
“Room with a view in the new (2002) wing of hotel.”
E9028FUpauld, 23 Mar 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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