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When we arrived the first time to the room, the toilet was dirty with excrement from the outside! The toilet bin was not been emptied. There was dirty toilet paper in it from previous guests.
We had to arrive early to the dinning room, otherwise...More
this holiday was holiday from hell it has spoilt us ever wanting to visit cuba such a shame because cuba does have a lot to see . The food was terrible the pool was dirty the manager didn't give a dam beach toilets are very...More
Beautiful beach , good drinks
Horrible Horrible food.
Did I mention HORRIBLE ?
I realize it is Cuba , but the buffet is terrible .
Only one specialty restaurant was open and it was always packed .
I DO NOT recommend this resort ,...More
1 Thank Camilo O
Response from Director G, Director General at Starfish Cayo Santa MariaResponded yesterday
Dear Camilo O
First of all, we would like to apologize for any inconvenience you may have had during your stay. While we read your opinion, we can see that you encountered some problems.
Customer service is our priority and the opinions of our customers...More
Will try to be objective
1. Beach is fantastic
2. Pool is huge and quite clean ( they have 2 same pools)
3. Room service is acceptable, AC works like animal. For my kid it was funny to see TV set made probably...More
3 Thank adidas1145
Response from Director G, Director General at Starfish Cayo Santa MariaResponded 4 days ago
Thank you very much for choosing Starfish Cayo Santa Maria as your vacation destination in Cuba and we greatly appreciate your comments regarding your stay.
While, of course, we are very happy that you enjoyed our beach and pools, we were a little...More
This would my 9th time in Cuba and first time in Cayo Santa Maria.
First of all let me start by saying that some of the most beautiful people I have met come from Cuba. Every staff member here was polite, and very friendly. Nobody...More
8 Thank Arash-e-kamangir
Response from Director G, Director General at Starfish Cayo Santa MariaResponded 3 weeks ago
Thank you very much for this beautiful review. We are really happy to see that you enjoyed your time with us and that you liked our facilities and service. We work hard everyday to give the best experience to our guests and your...More