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Hotel Playa Cayo Santa Maria

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1 room 2 adults 0 children
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Hotel Playa Cayo Santa Maria
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6,234 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Playa Cayo Santa Maria
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Showing 3,022: English reviews
Montreal, Canada
Reviewed 6 November 2016

Good/So So. Review is relative to other experiences in Cuba, and this was the 6th time there. Room roof didn't leak; staff wonderful, (as always) beach a bit hard to access due the rocky nature of landscape; property maintenance simply does not exist except for the hard working gardeners. Our room maid "Carmen" was so nice & helpful. Meals were...

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Helpful?
2Thank claada02
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear Guest: Greetings from Playa Cayo Santa Maria Hotel. Thank you for writing our hotel´s review on TripAdvisor. We're always eager to hear what you liked and how we can improve. I´m really sorry for all the inconveniences during your stay. I took note about your comments in order to check it with our team. Your comments and suggestions are...

Belleville, Canada
Reviewed 5 November 2016

This note is in response to those people who are complaining about not being permitted to go out into deep water, particularly GSXT from New York who wrote such a scathing review. HAVE you EVER SEEN A STRAPPING, 50 YEAR OLD MAN, LYING ON A BEACH WITHOUT HIS CHEST MOVING, HIS LIPS AND EXTREMITIES BLUE WHILE MANY MANY PEOPLE TAKE...

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35Thank Carolyn C
Montréal, Québec
Reviewed 3 November 2016

Second time in two years and I still love it. Being a returning guest I received a few extra privileges : 4 à la carte reservations + a VIP guest supper on Thursday so no real problems. Always and still love the "Romantico" restaurant, the seafood is just spot on all the time. Ate twice there. My room was perfectly...

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3Thank elianecl
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear guest: Greetings from your home away from home. Your loyalty makes the sense of our work and we are so proud you feel that this is your 2nd home. "Come as a guest, leave as a family" is more than our slogan, it is our way of thinking, living and working. You are part of this great family of...

A TripAdvisor Member
1 review
5 helpful votes
Reviewed 3 November 2016 via mobile

Reliable and safe Cuban resort. Beautiful beaches, clean rooms, nice grounds, and standard Cuban resort food. We stayed five days without any issues with the food, and we didn't go hungry. Choose wisely! Fresh eggs in the morning and fresh fish at lunch. It's not a resort for night life, it's quieter- lots of couples and families. Great stay

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5Thank A TripAdvisor Member
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear guest: Greetings from Playa Cayo Santa Maria. I would like to thank you for choosing our resort for your recent stay in Cayo Santa Maria. We're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Hotel Playa Cayo Santa Maria the next time you're in Cayo Santa Maria. Best...

Canada
Reviewed 2 November 2016

In general the hotel is good. The pools are very nice (the best of the hotel), and the staff is friendly. The food is better than in other resorts of the same category. It is a pity that the cleaning in the rooms is not good, there are cockroaches, mustiness and dust.

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2Thank Car0lina05
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear guest: Greetings from Playa Cayo Santa Maria. I would like to thank you for choosing our resort for your recent stay in Cayo Santa Maria. We're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Hotel Playa Cayo Santa Maria the next time you're in Cayo Santa Maria. Best...

Reviewed 2 November 2016 via mobile

This hotel needs major renovation. Went to Cayo Santa Maria Beach couple of times and everytime it's getting worst. The stairs at the beach are little dangerous be carefull. Most of the staff are amazing bartender's waitress gardeners manager's people from reception always helpfull. The dancers are doing a great show not repetitive wich is good . The animation team...

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6Thank 12345678Va
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear Guest: Greetings from Playa Cayo Santa Maria Hotel. Thank you for writing our hotel´s review on TripAdvisor. We're always eager to hear what you liked and how we can improve. I´m really sorry for all the inconveniences during your stay. I took note about your comments in order to check it with our team. Your comments and suggestions are...

Moncton, Canada
Reviewed 1 November 2016

Coming from someone that doesn't travel much, I felt a little overwhelmed my first couple of days there. Tried communicating the first day, and there was very little English spoken, and they didn't seem to understand me. After getting to know numerous people they became friendlier. And even though there was the language barrier, they tried the best they could....

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4Thank Canada-----Mandy
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear guest: Greetings from Playa Cayo Santa Maria. We are proud that you have chosen our property to spend your vacation. Thank you for recommending our resort on your review. Our management team and staff are at your total disposal at any time you need us, our purpose was to make your holidays a pleasant experience. Hoping to see you...

Toronto, Canada
Reviewed 1 November 2016

My husband and I stayed at Hotel Playa Cayo Santa Maria Oct 15-22. Our stay was lovely. The resort was beautiful and very clean. We stayed in building 15, 3rd floor. Our housekeeper Alberto (I think that was his name) did an amazing job at keeping our room clean!! The staff were very friendly, there was never a time where...

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3Thank tanyalecic
New York City, New York
Reviewed 1 November 2016

Well, It was quite an experience to stay here past week. We've met a ton of upset folks who weren't happy with the way management is handling the situation. Basically, they are not allowing anyone to go into the Ocean past. Those who do are literally being threatened with police. I don't know what they are trying to achive when...

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11Thank gsxr
Montreal, Canada
Reviewed 31 October 2016

I saw the incident from deeper water, I try to help the man who drown. I was much deeper by 100ft when he started yelling for help. I heard him asking for help but only understood his yelling for help in the third time. By then 5 minutes had passed. The Red Flag where out but I don't think the...

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16Thank Manwithflyfushhat

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Amenities

Highlights
  • Spa
Things to do
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
Services
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Playa Cayo Santa Maria

Address: Las Dunas 5 | Cayo Santa Maria, 50100, Cuba (Formerly Hotel Gaviota Cayo Santa Maria)
Region: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range: ₹ 9,205 - ₹ 17,827 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Playa Cayo Santa Maria 5*
Number of rooms: 769
Reservation Options:
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Hotel Style:
#2 Luxury Hotel in Cayo Santa Maria
#3 Top resorts Hotel in Cayo Santa Maria
#5 Romantic Hotel in Cayo Santa Maria
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Playa Cayo Santa Maria staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great place to kick back and unwind .............not party central”
BMcLellan443, 25 Apr 2017 | Read review
“if you want quiet, 5 block or just ask for away from the main pool - but its all quiet after 7pm”
25davem, 23 Apr 2017 | Read review
“Our room was 1574, 3rd, floor, overlooking the ocean, 2 minute walk to beach and right outside. Great choices either way!”
bethmccormick59, 21 Apr 2017 | Read review
“Building 7 is close to pool and beach”
nilataliya, 21 Apr 2017 | Read review
“Third floor, building choice depends how close you want to be to the beach and pools. Building 15 was closest to the beach.”
Ernestonvacation, 21 Apr 2017 | Read review
5 of 5