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Melia Buenavista

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1 room 2 adults 0 children
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Melia Buenavista
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2,492 Reviews from our TripAdvisor Community

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Showing 1,362: English reviews
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Reviewed 1 week ago

Number 1 reason for staying here and coming back: The Staff. Laily, Lester,Orestes, Osmani, Pedro, Nardel, Jorge, Juanito, Lily, Pederoso, Syneys.... the cooks, everyone.... so many people are now our family. You are treated like a friend, taken care of and cared for. People are amazing.They do it because they care about you. If you tip or don't you will...

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Helpful?
2Thank Adi K
Melia_Buenavista, Director General at Melia Buenavista, responded to this review

Dear Adi K, Thank you very much for sharing your comments. We appreciate your kind comments on the facilities and the service since they give us the opportunity to continue improving the experience for our guests. We are also pleased to receive your positive feedback on our team who will be very happy with your lines and look forward to...

Haegglingen
Reviewed 1 week ago via mobile

Enjoyable and excellent Place to relax - perfect privacy - good restaurants - unbelievable SunSets - 3 Beaches - SPA - Pools. One of the best relaxing Places on Earth - The staff is always available - just perfect!

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Helpful?
1Thank Rolf H H
Melia_Buenavista, Director General at Melia Buenavista, responded to this review

Dear Rolf H H, We are very pleased to know that you enjoyed every aspect of your experience. I will be happy to share your comments with the members of our team and look forward to welcoming you again to the Melia Buenavista! Angel Pereira. General Manager.

Reviewed 2 weeks ago

We just got back from a wonderful week of quite relaxation where service was outstanding and we got our first taste of Cuban hospitality. The Melia Buenavista is a first class resort. I have stayed at a Ritz Carlton and at Relais & Chateaux properties. I prefer the natural friendliness of Cubans and their desire to make sure you're taken...

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Helpful?
4Thank James G
Melia_Buenavista, Director General at Melia Buenavista, responded to this review
Google Translation

Cher James G, Nous vous remercions de votre note 5 étoiles !! Nous nous efforçons de garantir un séjour mémorable...

London, United Kingdom
Reviewed 2 weeks ago

Beware of this hotel. My husband and I stayed in this all inclusive hotel in December 2016. We both got food poisoning a couple of days into our stay. On our return to the UK, my husband ended up in hospital for four days as a result of the food poisoning. All the menus in the hotel have a disclaimer...

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8Thank susanms601
Toronto, Canada
Reviewed 3 weeks ago

This is a very quite resort, slow paced not a place you would want to stay at if you were looking to stay up late and mix in with other guests. We arrived at the resort late, 12:30 am. We checked in and upgraded our room, then my wife and I headed into the lobby bar for a quick snack...

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3Thank postie5
Melia_Buenavista, Director General at Melia Buenavista, responded to this review

Dear postie5, We are very pleased to know that you enjoyed every aspect of your experience. I will be happy to share your comments with the members of our team and look forward to welcoming you again to the Melia Buenavista! Angel Pereira. General Manager.

Ottawa, Canada
Reviewed 4 weeks ago via mobile

This was our 10th time to resort. Excellent resort. Adult only, mostly seniors. Quiet resort, Great staff, very good food. Pool bar Orestes, Osmani, Lester and Laily just outstanding. They make people return to this resort. Pool BBQ, make the best pizzas. For a 105 room resort making around 100 pizzas daily at lunch time is unheard of. Yosvany, Piti...

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4Thank Yves P
Melia_Buenavista, Director General at Melia Buenavista, responded to this review

Dear Yves P, Thank you very much for sharing your comments. We appreciate your kind comments on the facilities and the service since they give us the opportunity to continue improving the experience for our guests. We are also pleased to receive your positive feedback on our team and look forward to welcoming you again in the near future. It...

Dartmouth, Canada
Reviewed 4 weeks ago

My wife an I stayed at this resort from March 14-2, 2017. We have stayed in Cuba 5 or 6 times and have traveled to various other countries throughout the Caribbean. The cuban people are very friendly and accommodating. The food is always substandard and sadly we have come to expect it. We stayed at the VERY BIG and nosey...

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9Thank Rick C
Melia_Buenavista, Director General at Melia Buenavista, responded to this review

Dear Rick C, We are very pleased to know that you enjoyed every aspect of your experience. I will be happy to share your comments with the members of our team and look forward to welcoming you again to the Melia Buenavista! Angel Pereira. General Manager.

Kiev, Ukraine
Reviewed 4 weeks ago

It's an amazing hotel with exceptional service and paradise-like beaches. One of the greatest places I have ever been to for getting perfect relaxation and switching off from reality for some days. I travelled to Cuba by myself but I am sure Melia Buenavista is a wonderful location for couples

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4Thank Maria M
Melia_Buenavista, Director General at Melia Buenavista, responded to this review

Dear Maria M, Thank you very much for your rating of 5 stars!! We strive continually to ensure a memorable stay for our guests and we are pleased to know that you enjoyed it too. We also appreciate your feedback which allows us to focus on developing actions to improve the experience of our guests. We look forward to welcoming...

London, United Kingdom
Reviewed 4 weeks ago

This hotel encapsulates all that is frustrating about Cuba - dated, slightly scuffed infrastructure, poor food, poor service (though reception staff and 'butler' were exceptions), and nothing much to do. Benidorm on the Caribbean, perhaps. I saw how well Iberostar operate the Parque Central hotel in Havana, so I know that better is possible.

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2Thank abager
Melia_Buenavista, Director General at Melia Buenavista, responded to this review

Dear. Mr. abager, I would firstly like to thank you for the time you have spent sharing your opinion with other Tripadvisor users. I am very sorry that you left the Melia Buenavista with a non-positive impression of our hotel. We try from the first day of your stay to offer you the best possible service and meet your expectations,...

Toronto, Canada
Reviewed 16 March 2017

Without going into all the details of why we continue to return to the MBV, I would refer readers to my prior postings. Staff and the service they provide guests continues to be a strength of the hotel. While there have been numerous changes in staff over the three and half years we have been patronizing the MBV, the consistent...

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6Thank jimy431
Melia_Buenavista, Director General at Melia Buenavista, responded to this review

Dear jimy431, Thank you very much for choosing the Melia Buenavista. We value your comments since they allow us to improve every day. We have taken note of your comments and hope to have the opportunity to welcome you again in the future to offer you a better experience. Sincerely, Ángel Pereira. General Manager.

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Located west of Cayo Santa Maria in a privileged ecological environment, and surrounded by beaches and coves. All-Inclusive five-star resort with 105 junior suites and suites, and the Villa "Zaida del Rio." Designed for adults over 18 years. An entire hotel featuring Royal Service. Recommended for couples, weddings, honeymoons and wellness/spa. ... more   less 

Additional Information about Melia Buenavista

Address: Punta Madruguilla, Cuba
Region: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range: ₹ 13,800 - ₹ 34,985 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Melia Buenavista 4*
Number of rooms: 105
Reservation Options:
TripAdvisor is proud to partner with Despegar.com, Hotels.com and TripOnline SA so you can book your Melia Buenavista reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Melia Buenavista Hotel Cayo Santa Maria
Hotel Style:
#1 Romantic Hotel in Cayo Santa Maria
#1 Luxury Hotel in Cayo Santa Maria
#2 Top resorts Hotel in Cayo Santa Maria
#2 On the Beach Hotel in Cayo Santa Maria
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Questions & Answers

Here's what travellers have asked, with answers from Melia Buenavista staff and other travellers.
241 questions
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Questions? Get answers from Melia Buenavista staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Every room is a great room”
604adik, 15 Apr 2017 | Read review
“We had room 1412 with a view of the ocean. It was like looking at a life sized post card.”
T6872CGjamesg, 6 Apr 2017 | Read review
“second floor with a veiw of the quiet pool, a very quiet resort style.. with early nites and lots of good rest.”
postie5, 30 Mar 2017 | Read review
“Rooms on the west side of the hotel facing the sunset beach are nice and quiet.”
, 14 Mar 2017 | Read review
“Room 712 was perfect”
torontoeddy, 6 Mar 2017 | Read review
5 of 5