We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all 16 hotels in Cayo Santa Maria

Sanctuary at Grand Memories Santa Maria

232 reviews
Save
Traveller (474)
Pool & Beach (123)
Room & Suite (92)
Overview
  • Excellent46%
  • Very good37%
  • Average12%
  • Poor3%
  • Terrible2%
Travellers talk about
“chicken man”(8 reviews)
“diamond club”(29 reviews)
“butler service”(14 reviews)
Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star Hotel
All hotel details
Contact Info
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (232)Write a Review
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Filter reviews
168 results
Traveller rating
67
67
22
8
4
Traveller type
Time of year
LanguageEnglish
More languages
67
67
22
8
4
Show reviews that mention
All reviewschicken mandiamond clubbutler servicebeach grilllobstersanta marialounge cushionsbreakfast and lunch buffetsbutler namedgreat young manyummy fishspent a fantastic weekemporium restauranta la carteevery other daybottles of liquorbeautiful beach
FilterEnglish
Updating list...
1 - 5 of 168 reviews
Reviewed 2 days ago via mobile

12/02/17 - 12/09/17 Excellent Adult Resort- Sanctuary Grand Memories Sta. Maria Cuba . Been to Cuba several times in different resorts from Varadero to Cayo Coco, Cayo Guillermo, to Holguin and to Sta Maria . Sanctuary GM is one of the best Resort that is...More

10  Thank albertomalonzo
Reviewed 1 week ago via mobile

We just got back from sanctuary at Grand memories 2 days ago we had a great time. We would like to thank everyone there from management,waiters, waitresses, bartenders,and entertainment team for making us feel part of your family.We would recommend sanctuary at Grand memories to...More

14  Thank Peter B
Reviewed 1 week ago

My husband and I just got back from staying at the Sanctuary. We stayed in villa 61, the butler service was not something we were expecting but Luis and Jose exceeded any expectations we may have had. They were both so attentive and genuine, anything...More

13  Thank Rena B
Response from Director G, Director General at Sanctuary at Grand Memories Santa MariaResponded 1 week ago

Dear Rena B, First of all, we would like to thank you for your beautiful review. It is always really nice to know that our guests are having a wonderful time at the hotel and enjoying our service and facilities. We will send your message...More

Reviewed 1 week ago

I will have my hubby do the overall review but honestly, Ignore the negative comments. This was our first all inclusive trip and our first visit to Cuba. We probably will just continue going back to the same resort every time. Considering what the locals...More

11  Thank yvonnemuskoka
Response from Director G, Director General at Sanctuary at Grand Memories Santa MariaResponded 1 week ago

Dear guest, First of all, thank you very much for the time you took to write this beautiful review about your stay. We are so happy to see that you enjoyed your time with us and you felt so welcome by our staff. Service is...More

Reviewed 1 week ago

November 21-28, two rooms, 2115 and 2117. In the last two years we have been to Warwick , Walentin and Ocean 5 times in total. Sanctuary is 3 to 31/2 star max. in comparison. Private butler is a joke. We made an appointment for Italian...More

9  Thank JoeVesely
Response from Director G, Director General at Sanctuary at Grand Memories Santa MariaResponded 1 week ago

Dear JoeVesely, First of all, we would like to apologize for any inconvenience that you might had during your stay. We are sorry that we couldn’t reach your expectations in terms of butler service. We take notes of your comments and we’ll make what is...More

PreviousNext
12345634
Add Photo Photos
Traveller (474)
Pool & Beach (123)
Room & Suite (92)
Dining (42)
Hotel & Grounds (239)
Bathroom (4)
Family and Play Areas (1)
About
Amenities
Top amenities
Pool
Beachfront
Room Service
Free Parking
Restaurant
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Breakfast included
Laundry Service
Concierge
Dry Cleaning
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$ 175 - US$ 323 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Cayo Santa Maria
#5 Top resorts Hotel in Cayo Santa Maria
Room types
Non-Smoking Rooms
Details
Price range
US$ 175 - US$ 323 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Cayo Santa Maria
#5 Top resorts Hotel in Cayo Santa Maria
Room types
Non-Smoking Rooms
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing
Map
Satellite