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Grand Memories Santa Maria

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Traveller (507)
Pool & Beach (96)
Room & Suite (74)
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Overview
  • Excellent25%
  • Very good35%
  • Average19%
  • Poor10%
  • Terrible11%
Travellers talk about
AMENITIES
Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
All hotel details
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Reviews (310)
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42
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1 - 5 of 235 reviews
Reviewed today

I have mixed feelings about the week I just spent at this resort, the last chance out of Halifax on a southern charter, so I decided to go to Cayo Santa Maria for the first time..It was, however, my 18th time in Cuba, so I...More

Thank dogsrule
Reviewed 6 days ago

I normally never write a review but I had to share because my family and I had such an amazing experience at Grand Memories. I'm not going to lie, I was not big on going to Cuba. I heard a lot of bad reviews and...More

2  Thank JessicaM0805
Response from Director G, Director General at Grand Memories Santa MariaResponded 5 days ago

Dear Guest, On behalf of all Grand Memories Santa Maria staff, we would like to give you a huge thank you for providing part of your time to share your experience with the TripAdvisor readers. We are more than happy to see that you had...More

Reviewed 1 week ago via mobile

Can not say enough good things about this resort and the staff at Grand Memories. Having been in Cuba 4 times prior, Grand Memories stands out for their exceptional service and an overall friendly atmosphere. This trip would not have been the same without the...More

Thank Kelseydawn
Response from Director G, Director General at Grand Memories Santa MariaResponded 1 week ago

Dear guest, First off all, thanks for taking the time to write such an honest review. It's very nice to hear you had so much fun during your holiday, we will let Andy and Eddie know about your compliments. Thank you for choosing Gran Memories...More

Reviewed 1 week ago

After being moved here from Starfish Cayo Santa Maria, my group and I had no idea what to expect. The staff, beach, pool, bars, etc were amazing! We had an amazing time getting to know Eduardo and Andy of the entertainment staff, and all of...More

1  Thank Jessie W
Response from Director G, Director General at Grand Memories Santa MariaResponded 1 week ago

Dear Jessie, Thanks for taking the time to share your opinion about our resort. We apologize for any inconvenience you might had during your stay. We are really surprised with your medical inconveniences as there is always a Doctor at our hotel until 4pm and...More

Reviewed 1 week ago via mobile

Me and my wife went there to relax and we did a lot. The employee are amazing, the food is very good. The room woww nothing else to say. The manager of the Hotel Hector he is incridible and his assistant Paola she is wonderfull....More

Thank Dany L
Response from Director G, Director General at Grand Memories Santa MariaResponded 1 week ago

Dear Dany, It is pleasant to receive such nice comments. Your words are a special motivation for the management and staff. It is the best reward after everyday work. Thanks for providing part of your time to share your experience with the TripAdvisor readers. We...More

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About
Amenities
Top amenities
Pool
Beachfront
Restaurant
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Free Parking
Hotel Amenities
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Laundry Service
Concierge
Free Parking
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Tennis Court
Fitness Centre with Gym / Workout Room
Details
Price range
US$ 123 - US$ 305 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 123 - US$ 305 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveller (507)
Pool & Beach (96)
Room & Suite (74)
Dining (37)
Family and Play Areas (7)
Questions & Answers
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tony2000
13 May 2018|
AnswerShow all 5 answers
Response from My G | Reviewed this property |
Gym is nice, clean, free weights, machines, treadmill, , Aerobics area, TV..towels and water available at no charge. as others said, its at La Estrella town, next to Memories Paraiso side, all within walking distance. I'm... More
1
Vote
Erin S
I'm arriving in May 2018 , this will be my first time coming to this resort . I've been to cuba 2 times now , actually just arrived back from Iberostar Ensenachos, santa Maria cuba April 18th 2018, had a fantastic vacation with my 2 kids and husband. no complaints at all besides the store wasn't open when we needed something like smoked or candy. my question is I'm traveling with two two other adults and 1 child, we are planning on booking 1 room as we were told we would get two dubble beds pluse a single bed, is this true?. I'm really hoping this hotel is amazing like Iberostar Ensenachos. how is the food? water temperature in rooms? is their bed bugs? is their a bank to exchange money inside hotel? it's going to my birthday weekend and dont wanna be disappointed picking this hotel.... thanks inadvance
25 April 2018|
AnswerShow all 2 answers
Response from Hazel R | Reviewed this property |
Just returned from there yesterday. I don’t know about the single bed but my friend and I both had a double bed in our room and a couch. Maybe couch would turn into bed not sure. I found the food was fine, wide variety... More
1
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Room Tips
"Ground floor is actually up about 6 feet, loved my ground floor room no steps !"
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"Bungalows 56/57 have the newer and nicer rooms, 57 having ocean view as well."
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"ask for an ocean view"
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"Diamond Club or Superior Rooms"
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