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Imperia Hotel et Suites Terrebonne

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Imperia Hotel et Suites Terrebonne
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73 Reviews from our TripAdvisor Community

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Showing 27: English reviews
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Terrebonne
Reviewed 26 July 2016 via mobile

Very Nice hôtel. Polite employees , very clean Room! Would definitely recommend. Stayed one night in July but also celebrated our wedding at this hotel in June 2014 with 85 guests. Everyone who slept over only had positive comments!

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Helpful?
1Thank Chantale J
Outaouais
Reviewed 17 July 2016

I spent an evening at this wonderful hotel and give it an A+ for comfort and beauty. I had a large room with sitting area. This hotel is on a relatively quiet street of Terrebonne a short cab drive to many restaurants and shops. I highly recommend the place.

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1Thank CelebOutaouais
ImperiaTRB, Front Office Manager at Imperia Hotel et Suites Terrebonne, responded to this review

We are delighted that you enjoyed your experience with us . We work hard to make our guests happy. Thank you very much and we hope to see you again.

Ottawa
Reviewed 5 July 2016

Although there was a crazy loud and boisterous graduation party going on downstairs that evening, we were given a quiet room where we never heard a peep. The room was modern, clean and best of all... quiet. The buffet breakfast was just OK - most things were a bit dried out, and the eggs were watery and overcooked.

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Thank Greg_and_Claude
Toronto, Canada
Reviewed 14 April 2016

Only place in the area to stay so we took a chance. We had to pay a $150 room deposit for four woman. Ridiculous. Rooms are small. Not enough towels. Wooden corners on the double beds were deadly on the shins. Still have the bruises. No refrigerator in the room. Ice is all the way to the lobby and across...

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Helpful?
Thank Denise K
ImperiaTRB, Directeur général at Imperia Hotel et Suites Terrebonne, responded to this review

We sincerely apologize for not living up to your expectations. Please be certain that your comments are taken seriously and a follow-up has been made. Rest assured that those are not our standards. We reiterate our apologies and we thank you for sharing your experience. We wish to welcoming you again and create better memories at the Imperia Hotel Suites....

Hamilton, Canada
Reviewed 31 December 2015

We have stayed here 3 times in approximately one year and it just got worst every time so we will not be back. The pool water is cold, The shower barely spits water, the toilet bowl rocks back and forth while you sit to do your business. The food in the restaurant downstairs is terrible and very expensive for less...

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Thank Laura S
California
Reviewed 13 October 2015

We thoroughly enjoyed our stay at the Imperia Hotel for a number of reasons, but one of the most important is service. My husband left his laptop in the room and didn't realize it until we were six hours away. We called, they had the computer and assured us it would be delivered to our home in California. A few...

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Helpful?
Thank tobeontheroad206
ImperiaTRB, Directeur général at Imperia Hotel et Suites Terrebonne, responded to this review

Dear tobeontheroad206, It was our pleasure to assist you! Christina and Karine (or Karina :)) were pleased to read your comments! Thank you for sharing your experience on TripAdvisor. We look forward to welcoming you back, Kind regards, The Management

Toronto, Canada
Reviewed 21 September 2015

Dealing with Imperia has been some of the worst experiences in my travel. The first time I had to use them, they were completely unprofessional on the phone and the male manager should never deal with people. They did not clean my room the 3 days I was there even when i requested! I had to book again this week...

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Thank Michael C
ImperiaTRB, Directeur général at Imperia Hotel et Suites Terrebonne, responded to this review

Dear Michael C, We would like to apologize for the experience you had at the hotel. Please be certain that those are not our standards. We really would appreciate if you gave us more details to take the necessary measures and avoid this to happen again in the future. Can you please communicate with me directly at 450-492-3336 extension 104....

Ottawa, Canada
Reviewed 18 September 2015

This where we stayed at when travelling to Quebec City. The hotel is new and clean! It is perfect for a hotel along the route. They are a little short staffed so I had to wait both of the times I needed to ask for something.

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Thank Saed A
ImperiaTRB, Directeur général at Imperia Hotel et Suites Terrebonne, responded to this review

Dear Saed A, We are delighted to hear you liked our Hotel, its modern decor and cleanliness! We apologize for the waiting. Our standards are to check-in and check-out our guests promptly and to adress their requests immediately. We reiterate our apologies for the unusual delay serving you. We wish to welcome you back soon! Warm regards, The Management

North Carolina
Reviewed 29 August 2015

New hotel, 3 years old. Clean, modern decor and inviting. They take $150 in deposit that is reimbursed when you leave. Our rooom was noisy even though we were in the back of the hotel. We could also hear the people walking in the room on top of us and the highway which is very close.The room does not have...

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Thank Savytrotter
ImperiaTRB, Directeur général at Imperia Hotel et Suites Terrebonne, responded to this review

Dear Savytrott, Thank you for sharing your experience on Tripadvisor. We are glad you liked the decor and cleanliness of the hotel. We apologize for the noise from other rooms. Following your comments, the matter is being seriously discussed with upper management. As for the refrigerators, all our suites are equipped with one. In the rooms, however, you can have...

Airdrie, Canada
Reviewed 6 July 2015

Great hotel and friendly staff, Hotel lacks a place to get something munch on as well as a restaurant for breakfast or one that's open late. But other than that a great hotel. The staff have no problem speaking English and check in and out was very smooth.

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Thank jerrbalz
ImperiaTRB, Directeur général at Imperia Hotel et Suites Terrebonne, responded to this review

Dear jerrbalz, We are glad to hear that you enjoyed your stay at the Imperia Hotel Suites Terrebonne as well as the friendliness of our staff. Our restaurants serves a buffet breakfast every day for a very affordable price and serves also a brunch every Sunday. It is also open for lunch and dinner up to nine pm and our...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Imperia Hotel et Suites Terrebonne

Address: 2935 Boulevard de la Piniere, Terrebonne, Quebec J6X 0A3, Canada
Region: Canada > Quebec > Terrebonne
Price Range: ₹ 7,013 - ₹ 9,847 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Imperia Hotel et Suites Terrebonne 3.5*
Number of rooms: 80
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Also Known As:
Imperia Hotel Et Suites Terrebonne Quebec
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Questions & Answers

Here's what travellers have asked, with answers from Imperia Hotel et Suites Terrebonne staff and other travellers.
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Questions? Get answers from Imperia Hotel et Suites Terrebonne staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool water cold. Hotel restaurant overpriced & mediocre. Issues with shower & toilet, room key problems, excessive noise”
126LauraS, 30 Dec 2015 | Read review
“Our fourth floor room near the end of the hall, was quiet”
tobeontheroad206, 12 Oct 2015 | Read review
“- Go somewhere else”
X9188WLmichaelc, 20 Sep 2015 | Read review
“Back of the hotel as far as you can from the main highway”
Savytrotter, 29 Aug 2015 | Read review
“the bed with a sofa bed rooms are very small.”
LucC10, 15 Jan 2014 | Read review
5 of 5