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Landsgemeindeplatz 3 9050 Appenzell, Appenzell 9050 Switzerland
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Traveller (148)
Dining (30)
Room & Suite (28)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#3 of 16 hotels in Appenzell
Location
Cleanliness
Service
Value
Travellers' Choice
Appenzeller hospitality is preserved and nurtured in the ROMANTIK HOTEL SANTIS. It's grand facade faces onto the Landsgemeindeplatz and offers a magnificent view of the surrounding hills and mountains. The interesting region Appenzellerland entertains all ages with it's history and traditions. A visit to the charming village of Appenzell with it's original boutiques is an absolute must while in Switzerland. The Heeb family and their team are happy to pamper their guests when they return to the cosy hotel from hikes, excursions, winter ski tours or shopping.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Sauna
Restaurant
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Wifi
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Solarium
Baggage storage
Newspaper
Sun terrace
First aid kit
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Housekeeping
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / wardrobe
Flatscreen TV
Radio
Private bathrooms
Wake-up service / alarm clock
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Room types
Mountain view
City view
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Historic Hotel
Languages Spoken
English, French, German

Location

Full view
89Good for walkers
Grade: 89 out of 100
25Restaurantswithin 0.5 km
18Attractionswithin 0.5 km
293Reviews0Q+A23Room tips
Traveller rating
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Most Recent
Deb C wrote a review Jun 2022
Chicago, Illinois16 contributions14 helpful votes
I think getting sleep at a hotel is important. This hotel argues about that. Beware — Rooms in the front overlook restaurant open until 11:00 at night and drinkers stay later than that. (Glad that people can enjoy.) Rooms at back are next to construction project. Reception desk said it was my fault because I didn’t tell them I wanted to sleep. Summary — great location but avoid if sleeping is on your agenda.
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Avoid if you want to sleep
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Megan M wrote a review Apr 2022
Wisconsin19 contributions5 helpful votes
Everyone was friendly and kind. The food was AMAZING at the complimentary breakfast and the restaurant hotel. The view from our room hosted the morning sunrise compete with sounds of church bells ringing. Book. You won’t be sorry!!!
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Stefan A Heeb, Sonstige at Romantik Hotel Santis
Responded 15 Apr 2022
Dear Megan M It is such a pleasure that you enjoyed your stay so much. We thank you for your great comment and hope to welcome you again in our hotel. We wish you all the best and warm regards Stefan A. Heeb, Hotelier
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Charles I wrote a review Jan 2022
Lugano, Switzerland639 contributions268 helpful votes
We stayed for 2 nights, in room 245 on the second floor. The room itself was nice, spacious, also the bathroom spacious and very clean. No tea/coffee making facilities (this was a superior room...). The restaurant for breakfast (and dinner) also nice and of good quality. The big problem is, there are rooms on floor 3 just above your bed. And the wooden floors let ALL noises come through, so on both nights we were woken up around midnight when the guests above us returned to their room and started wondering around. I was wide awake until 3am. The receptionist was kindly apologetic. I suggested they invest in proper sound-proofing, otherwise this is a no-go.
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Date of stay: January 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Stefan A Heeb, Sonstige at Romantik Hotel Santis
Responded 30 Jan 2022
Dear Guest, Thank you for taking the time to share your feedback. We are very sorry that we didn’t meet all your expectations. As our hotel is an old, traditional wooden building, the floor may creak from time to time. We are sorry that you could not sleep because of this. We wish you all the best. Sincerely, Stefan A. Heeb, Hotelier
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Steinersing wrote a review Jan 2022
Singapore39 contributions42 helpful votes
From the first e-Mail to arrange our stay, including some special requests for the Birthday of my wife, to the checkout: we were continuously impressed by the professional and warm service quality of this place. This hotel and a stay in Appenzell should be on every travellers list to experience a facette of Switzerland very different to the large scale hotels in the famous locations like Lucerne or Montreux. We will certainly be back. Thank you.
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Date of stay: January 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Stefan A Heeb, Sonstige at Romantik Hotel Santis
Responded 21 Jan 2022
Dear Steinersing, Thank you very much for your positive review. We are so pleased you enjoyed your stay in our hotel and appreciate the time you took to motivate us further to do our very best. It would be an honour to welcome you back in future! We wish you all the best and warm regards, Stefan A. Heeb, Hotelier
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MSportler wrote a review Apr 2021
Wollerau, Switzerland107 contributions49 helpful votes
We stayed for just one night as a family with our 1-year old daugther. Very friendly staff throughout - from reception to cleaning staff to restaurant staff. The rooms are rather small while clean and in good shape. It would be nice to get a free bottle of water as a courtesy though. The restaurant has a faboulus wine list (or better: wine book!) and the staff is very attentive. The food is pretty tast and nice, it‘s not world class though, especially during Covid-19 situation, but well done in any case. Can definitely recommend this place and will come back for sure! 👍🏻
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Stefan A Heeb, Sonstige at Romantik Hotel Santis
Responded 29 Apr 2021
Dear MSportler It is such a pleasure that you enjoyed your stay so much. We thank you for your great comment and hope to welcome you again in our hotel. You got a free bottle of water at check-out. We wish you all the best. We wish you all the best and warm regards Stefan A. Heeb, Hotelier
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Litote wrote a review Aug 2020
Paris, France5 contributions7 helpful votes
The hotel is extremely well situated in a charming part of Switzerland. The village, the cows crossing the central square, the choir singing in the streets and pubs make it enchanting. The hotel food is good, the service prompt and the staff friendly. What surprised us? The village and the hotel welcome dogs. Of course this means a well behaved dog. But yes, dogs are welcome at the local restaurants, in the hotel room and on the innumerable walking and hiking paths. Since our little 4kg dog is an integral part of our life, Appenzell will remain memorable. The high point? the public beach at Romanshorn next to Seepark! This is a waterpark on lake Constanz 45min away from Appenzell. Why? Dogs and their owners can swim together (for free) in lake Constanz :) Between the 2-4hour hikes in and around Appenzell you and your dog will be happily exhausted. A nice relaxing pint at one of the many open air village restaurants tops off a perfect day and hotel could not be more accommodating. Have fun and thank you Appenzell and the Romantik Hotel
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Date of stay: August 2020
Rooms
Service
Sleep Quality
Room Tip: we took a junior suite on the square. So much going on there in August.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Stefan A Heeb, Sonstige at Romantik Hotel Santis
Responded 16 Sep 2020
Dear Guest, Thank you very much for your positive review. It is such a pleasure that you enjoyed your stay so much. We thank you for your great comment and hope to welcome you again in our hotel. We wish you all the best and warm regards Stefan A. Heeb, Hotelier
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marnin72 wrote a review Jan 2020
Zurich, Switzerland177 contributions97 helpful votes
This is a classic SWISS 4 star hotel. The rooms may be a bit dated. But the quality is still very high. Rooms are clean. Staff is nice. WiFi works well. Breakfast is a standard 4 star hotel. For apenzell stay it’s recommended.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Hotel-Saentis, Manager at Romantik Hotel Santis
Responded 28 Jan 2020
Dear Marnin72 It is such a pleasure that you enjoyed your stay so much. We thank you for your great comment and hope to welcome you again in our hotel. We wish you all the best and warm regards Stefan A. Heeb, Hotelier
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Charles I wrote a review Jan 2020
Lugano, Switzerland639 contributions268 helpful votes
A wonderful hotel in the centre of the old, traditional town of Appenzell. Very quiet and relaxed, parking places available, wonderful smiling service. Rooms very confortable, cozy and spacious, spottlessly clean. The restaurant is top class in qualit with a good offering, specially an extensive wine list! Nice breakfast buffet. A great place to stay when touring the beautiful countryside and mountains!
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Date of stay: January 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Hotel-Saentis, Manager at Romantik Hotel Santis
Responded 28 Jan 2020
Dear inch1957 It is such a pleasure that you enjoyed your stay so much. We thank you for your great comment and hope to welcome you again in our hotel. We wish you all the best and warm regards Stefan A. Heeb, Hotelier
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rob B wrote a review Dec 2019
Stamford, Connecticut17 contributions13 helpful votes
We spent 3 nights across 2 different stays in Nov 2019 at this hotel. This was our second trip to Appenzell and we enjoyed it as much as the first. The hotel is ideally located in the center of the old town, close to everything. The rooms are simple, very clean and comfortable. Breakfast is included which is a simple affair with bread, meat, cheese, meusli, and eggs made to order. There is an excellent restaurant with a modern take on local cuisine, and a bar (smoking is allowed only in the bar). The staff was friendly and helpful. There is private parking in the back for overnight guests. Parking in the center square is for 1.5 hrs only.
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Date of stay: November 2019
Location
Cleanliness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel-Saentis, Manager at Romantik Hotel Santis
Responded 10 Dec 2019
Dear RobB009 It is such a pleasure that you enjoyed your stay so much. We thank you for your great comment and hope to welcome you again in our hotel. We wish you all the best and warm regards, Stefan A. Heeb, Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mikeandpeg wrote a review Nov 2019
Ellijay, Georgia30 contributions17 helpful votes
The Hotel Santis, the owners and staff were wonderful! We were warmly greeted and no request was too small. Our room at the top was very special, we will always remember how it made us feel at a time when we needed that much needed getaway. We ate in the restaurant downstairs the first night of our stay. The food was lovingly prepared and the waiting staff were helpful and professional. Our meals were delicious, we had the beer cheese soup, one of the veal entrees and the super yummy rossti all so good! We only made it for breakfast one day, but the selection on the buffet was wonderful and so was the hot selections, what a way to start our day and the continuation of our much needed getaway, Our thanks to the Heeb family for making our stay a very memorable experience!
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Date of stay: November 2019
Rooms
Location
Service
Room Tip: If you like quant rooms, choose a jr. suite at the top. The hotel has an elevator, very helpful...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel-Saentis, Manager at Romantik Hotel Santis
Responded 15 Nov 2019
Dear mikeandpeg Thank you very much for your positive review. We are so pleased you enjoyed your stay in our hotel so much. It would be an honour to welcome you back in future! We wish you all the best and warm regards Stefan A. Heeb, Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$266 - $311 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
romantik hotel appenzell
LOCATION
SwitzerlandCanton of AppenzellAppenzell
NUMBER OF ROOMS
36
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Frequently Asked Questions about Romantik Hotel Santis
Which popular attractions are close to Romantik Hotel Santis?
Nearby attractions include St Mauritius Church (0.2 km), Museum Appenzell (0.2 km), and Flauderei (0.2 km).
What are some of the property amenities at Romantik Hotel Santis?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and breakfast buffet.
What food & drink options are available at Romantik Hotel Santis?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Romantik Hotel Santis?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Romantik Hotel Santis?
Conveniently located restaurants include Gass 17, Hotel Appenzell, and Gasthaus Linde Appenzell.
Are there opportunities to exercise at Romantik Hotel Santis?
Yes, guests have access to a sauna during their stay.
Is Romantik Hotel Santis located near the city centre?
Yes, it is 0.4 km away from the centre of Appenzell.
Are any cleaning services offered at Romantik Hotel Santis?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Romantik Hotel Santis?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Romantik Hotel Santis offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Romantik Hotel Santis?
The staff speaks multiple languages, including English, French, and German.