I think getting sleep at a hotel is important. This hotel argues about that. Beware — Rooms in the front overlook restaurant open until 11:00 at night and drinkers stay later than that. (Glad that people can enjoy.) Rooms at back are next to construction project. Reception desk said it was my fault because I didn’t tell them I wanted to sleep. Summary — great location but avoid if sleeping is on your agenda.
Everyone was friendly and kind. The food was AMAZING at the complimentary breakfast and the restaurant hotel. The view from our room hosted the morning sunrise compete with sounds of church bells ringing. Book. You won’t be sorry!!!
We stayed for 2 nights, in room 245 on the second floor. The room itself was nice, spacious, also the bathroom spacious and very clean. No tea/coffee making facilities (this was a superior room...). The restaurant for breakfast (and dinner) also nice and of good quality. The big problem is, there are rooms on floor 3 just above your bed. And the wooden floors let ALL noises come through, so on both nights we were woken up around midnight when the guests above us returned to their room and started wondering around. I was wide awake until 3am. The receptionist was kindly apologetic. I suggested they invest in proper sound-proofing, otherwise this is a no-go.
From the first e-Mail to arrange our stay, including some special requests for the Birthday of my wife, to the checkout: we were continuously impressed by the professional and warm service quality of this place. This hotel and a stay in Appenzell should be on every travellers list to experience a facette of Switzerland very different to the large scale hotels in the famous locations like Lucerne or Montreux. We will certainly be back. Thank you.
We stayed for just one night as a family with our 1-year old daugther. Very friendly staff throughout - from reception to cleaning staff to restaurant staff. The rooms are rather small while clean and in good shape. It would be nice to get a free bottle of water as a courtesy though. The restaurant has a faboulus wine list (or better: wine book!) and the staff is very attentive. The food is pretty tast and nice, it‘s not world class though, especially during Covid-19 situation, but well done in any case. Can definitely recommend this place and will come back for sure! 👍🏻
The hotel is extremely well situated in a charming part of Switzerland. The village, the cows crossing the central square, the choir singing in the streets and pubs make it enchanting. The hotel food is good, the service prompt and the staff friendly. What surprised us? The village and the hotel welcome dogs. Of course this means a well behaved dog. But yes, dogs are welcome at the local restaurants, in the hotel room and on the innumerable walking and hiking paths. Since our little 4kg dog is an integral part of our life, Appenzell will remain memorable. The high point? the public beach at Romanshorn next to Seepark! This is a waterpark on lake Constanz 45min away from Appenzell. Why? Dogs and their owners can swim together (for free) in lake Constanz :) Between the 2-4hour hikes in and around Appenzell you and your dog will be happily exhausted. A nice relaxing pint at one of the many open air village restaurants tops off a perfect day and hotel could not be more accommodating. Have fun and thank you Appenzell and the Romantik Hotel…
This is a classic SWISS 4 star hotel. The rooms may be a bit dated. But the quality is still very high. Rooms are clean. Staff is nice. WiFi works well. Breakfast is a standard 4 star hotel. For apenzell stay it’s recommended.
A wonderful hotel in the centre of the old, traditional town of Appenzell. Very quiet and relaxed, parking places available, wonderful smiling service. Rooms very confortable, cozy and spacious, spottlessly clean. The restaurant is top class in qualit with a good offering, specially an extensive wine list! Nice breakfast buffet. A great place to stay when touring the beautiful countryside and mountains!
We spent 3 nights across 2 different stays in Nov 2019 at this hotel. This was our second trip to Appenzell and we enjoyed it as much as the first. The hotel is ideally located in the center of the old town, close to everything. The rooms are simple, very clean and comfortable. Breakfast is included which is a simple affair with bread, meat, cheese, meusli, and eggs made to order. There is an excellent restaurant with a modern take on local cuisine, and a bar (smoking is allowed only in the bar). The staff was friendly and helpful. There is private parking in the back for overnight guests. Parking in the center square is for 1.5 hrs only.
The Hotel Santis, the owners and staff were wonderful! We were warmly greeted and no request was too small. Our room at the top was very special, we will always remember how it made us feel at a time when we needed that much needed getaway. We ate in the restaurant downstairs the first night of our stay. The food was lovingly prepared and the waiting staff were helpful and professional. Our meals were delicious, we had the beer cheese soup, one of the veal entrees and the super yummy rossti all so good! We only made it for breakfast one day, but the selection on the buffet was wonderful and so was the hot selections, what a way to start our day and the continuation of our much needed getaway, Our thanks to the Heeb family for making our stay a very memorable experience!