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Spent only one night. Requested a 2 bedroom room which was nice having the extra space. Bathroom is very small, no window so a bit of a mildew smell was noticed. Breakfast was nice and the staff was extremely polite and professional.
I am a frequent traveler that has found comfort in this great hotel. Everything you need and then some. Free breakfast and wednesday night social. They even offer free laundry machines; all you need is detergent which you can get at the front desk. The...More
Okay hotel but had a few issues.
1. Pack pajamas unless you check with the hotel daily on when your weekly housekeeping is scheduled, because you may find yourself in the elevator alcove wearing your pjs because housekeeping kicked you out of your room before...More
Response from Sandra V, General Manager at Holiday Inn Express Keith Ware Hall On Fort Hood (An IHG Army Hotel)Responded 11 July 2017
Thank you for your comments. I regret that you were unable to find something each morning from the various selection of cold items on our breakfast line. I am uncertain what the issue was during your stay as we rotate one egg and one meat...More
Needs some updating. Wires running across from Entertainment to wall outlet. Stepping into shower could be tough for some, the tub lip was above my knee height. Maintenance was working on some issues while I was there. Overall, an okay place to get some sleep.
Thank John O
Response from Sandra V, General Manager at Holiday Inn Express Keith Ware Hall On Fort Hood (An IHG Army Hotel)Responded 3 July 2017
We welcome your comments as we strive to improve our accommodations to meet the needs of our guest. It was a pleasure to have you stay with us.
The rooms are large suites that are in the process of being renovated. Unfortunately I had the misfortune of staying in a room directly below a room that was in the process of having carpet installed. Hammering into concrete when on past 6 PM even...More
Thank H T
Response from IHGService, Guest Relations Manager at Holiday Inn Express Keith Ware Hall On Fort Hood (An IHG Army Hotel)Responded 28 May 2017
Dear H T,
Thank you for taking the time to write a review about your stay with us. We would like to apologize for the inconvenience caused by the renovation and for not living up to your expectations regarding our staff. Reviews like yours are...More
You do not want to stay at this hotel. The customer service was horrible and there were bed bugs in the hotel. I would recommend checking out the Candlewood Suites on Ft. Hood. It is new and had no issues.