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Arrived at reception and check-in took, what appeared to be a very long time.
3 rooms booked for our two families. Reception could only confirm 2 rooms booked and wanted us to prove that we had actually got 3 rooms booked. One we had produced...More
Thank Bob C
Response from Jemma B, Manager at Holiday Inn Express Cardiff AirportResponded 2 weeks ago
Dear Mr Crane,
Thank you for providing us with your feedback following your one night stay back in August.
After reading this review I feel disappointed that you think that we didn't take your complaint seriously.
I can assure you when we received your complaint...More
Booked to stay one night before travelling out of Cardiff Airport the following morning. Check-in was very swift, thanks to Rachelle & Team.. Room of a very good standard with a lovely soft comfy bed good sized bathroom with toiletries - Tea & Coffee making...More
Thank phill M
Response from Carl D, Guest Relations Manager at Holiday Inn Express Cardiff AirportResponded 4 weeks ago
hello Phill M,
Thanks for taking the time to write us a very positive review, We glad you enjoyed your stay with us.
we look forward to welcoming you back here at the holiday inn express Cardiff aiprot.
Guest Service Manager
This was a lovely pleasant hotel to stay at before an early flight. Staff were very friendly & helpful..Bar meals & drinks were reasonable. We received a wake up call early in the morning & the shuttle bus to airport 2 mins away was prompt...More
Response from Jermaine C, Front Office Manager at Holiday Inn Express Cardiff AirportResponded 3 weeks ago
Thank you for your positive review of the hotel, the facilities and the staff its always a pleasure to hear that we met the expectations of the guest that stay here. And that you are thinking about staying again, we look forward to welcoming...More
Not sure how to explain our experience with the Holiday Inn. We are a family of seven.
When we got there we was greeted with friendly staff who really made us feel welcome, we has a 6 pm flight, they said that there was no...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Cardiff AirportResponded 4 weeks ago
Thank you for posting feedback. It sounds like we weren't able to deliver our usual standards of service, specially with the airport shuttle. I am sorry for the letdown.
Your comments are not taken lightly and I would like to look into this...More
Got to give this hotel a mention! Real good value to start your holiday. Hotel lets you leave car there and they run you to airport in their minibus. Its so easy just dial them on return and they pick you back up. Great breakfast...More
US$ 66 - US$ 147 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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