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Traveller (7344)
Pool & Beach (2275)
Room & Suite (817)
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Overview
  • Excellent47%
  • Very good30%
  • Average13%
  • Poor6%
  • Terrible4%
Travellers talk about
“pool bar”(394 reviews)
“pizza”(340 reviews)
AMENITIES
Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Reviews (4,633)
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2,872 results
Traveller rating
1,380
862
337
176
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1,380
862
337
176
117
Show reviews that mention
All reviewsinternational restaurantpool barpizzafishbeautiful beachopen for lunchchickenbeach grillthomas cookrepeat guestslong pierentertainment staffspecial thanksa la carte restaurantspilar beachtwo weeksfries
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1 - 5 of 2,872 reviews
Reviewed 2 days ago via mobile

My husband and I spent the week of June 9th to the 16th. Being my sixth visit to this resort, I knew what to expect. It is an older resort, still showing signs of the hurricane devastation. But the beach is magnificent, most of the...More

Thank Lovecaraibes
Hotel's Favourite
Reviewed 2 weeks ago via mobile

Late review. But we stayed here in March 2018. Our 1st visit to Cuba it definitely won't be our last. A lovely hotel not a 4/5 * as Thomas Cook are saying it's a 3* at the most. Rooms a bit tired more shabby chic...More

4  Thank Sue C
Response from Director_GeneralMCG, General Manager at Melia Cayo GuillermoResponded 2 weeks ago

Hello Sue C, Thank you for your comments, we are pleased to know that the hotel has been to your liking, although we must improve in aspects, are details in which we are working, to give more comfort to the hotel. We thank you for...More

Reviewed 2 days ago via mobile

Just back from our 3rd visit to this amazing piece of paradise. Was a bit nervous to go back after reading all the negative comments but a day in and all the negativity was forgotten. The hotel is tired but it kind of adds to...More

2  Thank Lynn B
Reviewed 6 days ago

The resort is a smaller resort with an absolutely beautiful beach. The hotel is older but exceptionally clean and the staff were very friendly. This was our third time to Cuba and the food at this resort was the best yet and even had a...More

1  Thank Oreobel
Response from Director_GeneralMCG, General Manager at Melia Cayo GuillermoResponded 5 days ago

Hello Oreobel, Thanks for your comments. It is a pleasure to know that many of the attractions of our hotel were to your liking, not being the drinks, we have already let our team F + B know to correct this situation and that it...More

Reviewed 6 days ago

I don't normally leave reviews, but I have to, to make sure no one else makes the mistake we did when we stayed here. We'd read the very mixed reviews and thought people were being overly critical - but they weren't! DO NOT STAY HERE,...More

4  Thank Helen C
Response from Director_GeneralMCG, General Manager at Melia Cayo GuillermoResponded 5 days ago

Hello Helen C, We appreciate your comments, and thank you for choosing us. We apologize for the inconvenience caused during your stay with us. We are working to improve our hotel and the quality of the services in general. We have to tell you that...More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Bar/Lounge
Breakfast included
Hotel Amenities
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Outdoor pool
Details
Price range
US$ 112 - US$ 273 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Cayo Guillermo
#4 Top resorts Hotel in Cayo Guillermo
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 112 - US$ 273 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Cayo Guillermo
#4 Top resorts Hotel in Cayo Guillermo
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (7344)
Pool & Beach (2275)
Room & Suite (817)
Dining (497)
Family and Play Areas (99)
Business Centre & Event Rooms (42)
Amenities (36)
Questions & Answers
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Carolyn N
23 June 2018|
Answer
Response from Cali W |
We stayed end of may for two weeks, very disappointed with the hotel have stayed at Meliá cayo Coco & Meliá last dumas santa Maria a lot better. The staff were brilliant at lobby bar and a couple at the buffet bar , what... More
0
Votes
freebrin
13 June 2018|
AnswerShow all 4 answers
Response from Wheelies34 | Reviewed this property |
I was there in May! Wi-Fi only in lobby and if more than 5 people on it, it's terrible. I'd definitely recommend anywhere else but here!
2
Votes
Room Tips
"No room is a good room"
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"our room was 1311, had a partial sea view room 3rd floor, room very tired but very confortable."
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"Power same as Canadian, no need for adapter. clean and made bed every day."
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"1317 was good"
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