We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Melia Cayo Guillermo

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Travel Alert: Licensing Restrictions Apply More details
Management photos
Melia Cayo Guillermo
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

4,173 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,645: English reviews
Start your review of Melia Cayo Guillermo
 Click to rate
Milan, Italy
Reviewed yesterday NEW

I been in this hotel with my wife and 2 child, the hotel is very old, internet is slow but the beach is so nice!!! The rooms are big but needs renews. The food is good especially in the Italian restaurant but you have to book it in advance! The front desk staff don't care to nothing and also don't...

Review collected in partnership with this hotel
 Report
Helpful?
Thank Cosma L
Peterborough, United Kingdom
Reviewed 5 days ago NEW

Stayed at this resort for two weeks in March of this year. Now for the review. POSOTIVE POINTS Lovely beach. Nice gardens (well maintained). Great weather. Most of the staff were good. Wife had a massage (fantastic) NEGATIVE POINTS. Hotel requires a complete up grade (if not demolish it and start again). Mattresses and furniture require taking out and burning...

 Report
Helpful?
5Thank Jack K
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Jack K. Thank you for your comment, we respect you because you have the right to express what you feel, but we disagree, because the description you make of a chaotic hotel is not true. We have to recognize that we need improvements, in which we are already working as you could appreciate while you were with us. It...

Lisbon, Portugal
Reviewed 1 week ago

We had our reservation (no cancelation option) from the 26th till 30th... Unfortunately we had and accident in Trinidad, where we stayed before going to Cayo Guillermo and had to delay our check in one day. The staff was informed about our delay as my husband called the day before to let them know about it. We got to Melia...

 Report
Helpful?
2Thank Gutierrez1987
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Gutierrez1987. We regret that your stay with us was not to your liking. We recognize that we need to improve in terms of infrastructure, but the hotel services are the best of the keys as well as the cleanliness. Also the food of the hotel is one of the best of all this keys. As I said we know...

bristol
Reviewed 1 week ago

Our second stay here and brought extremely fussy family with us for their first experience. Firstly, we preferred the beach and pier as it was the year before but still paradise. As for the hotel, ok it's not all marble and luxury but has the authentic Cuban feel that made us return. It's spotless in it's cleanliness and wouldn't want...

 Report
Helpful?
4Thank sharon p
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello sharon p. Thank you for your comments, we are very pleased that our hotel has liked you. Thank you also for highlighting our service personnel, we work thinking of all of you, service is paramount for customers to feel at ease. We hope to return many more times to our destination and to our resort. We are waiting for...

Reviewed 1 week ago

Ok i am a simple person. The only thing i ask on vacation is a NIce SANDY beach and clear water to swim(not the pool).EVERYTHING I WRITE HERE IS MY PERSONAL OPINION...I will be happy to answer any questions you may have...in french or english.. I was here for two weeks... 1. Lobby; First time we had a bad experience...

 Report
Helpful?
5Thank S G
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello S G. It is a shame you have decide not to return, likewise we thank you for the detailed review that makes of our hotel, we will work on improving the considerations that leaves us in your comment, your opinions always count !! Is the way we have to improve our product. We would like you to go someday...

Leeds, United Kingdom
Reviewed 1 week ago

This was a lovely hotel and the beach is just superb. The food was good you wont go hungry although a little repetitive. The only thing that will stop me coming back is the lack of coca cola diet coke, the Cuban one is very inferior. I wanted my favourite tipple of vodka and diet coke but it was undrinkable....

 Report
Helpful?
2Thank carol p
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello carol p. Thanks for your comments. We regret not having received those 5 stars but will work to make you forget everything else. But there are things that we can not change, the cokes of Cuba have that particular flavor, because in Cuba there is no Coca Cola, only a cuban version called TuKola. The one that you buy...

Gatineau, Canada
Reviewed 1 week ago

This is my 3rd consecutive year at the Mélia Guillermo and I would like to provide you with my personal opinion of this particular resort. First, let's start with the positive points. Although we had a negative experience for the first time at check in, the staff at the reception desk were quite helpful and courteous for the remainder of...

 Report
Helpful?
1Thank dianne C
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello dianne C. Thanks for your comments, nice to know that you enjoy our hotel, it is a pleasure for us to please you and to find cleanliness in the hotel, just as the food has been to your liking. In the same way we will continue improving our services, from structural to quality, to meet all expectations and that...

Reviewed 1 week ago via mobile

My boyfriend and I visited Mar 7 through Mar 14 2017. Despite an injury & incident on my second day, which prevented us from taking part in a lot of what we had planned, we enjoyed the resort and beach. I write this because I regularly see people complaining about simple things, and I was barely mobile for a few...

 Report
Helpful?
3Thank Ashley I
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hi Ashley I. Wow!! what a beautiful comment, we thank you very much, We hope to see you soon !! So you can enjoy other holidays, this time without bad incidents, but as it says ... the vacation makes it one !!! See you soon. Best regards

toronto
Reviewed 2 weeks ago

My wife and I stayed here at the end of March. We thought the resort was very pretty to look at and walk around. The rooms were clean as was the rest of the resort. Food was very good and the wait staff in the dining room were very attentive and professional. My wife enjoyed the stretching classes, water aerobics...

 Report
Helpful?
1Thank dave m
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello dave m: Thank you for your comments, we hope you will return to us for you to enjoy other magnificent vacations, and have fun with our animation staff. Regarding your concern, we have already worked on it and we will soon have everything resolved. We hope to see you soon !!

Hamilton
Reviewed 2 weeks ago

To begin the beaches are beautiful, place dated, staff over worked, but staff asked several times for food, the staff at the towel hut and the lifeguards and grounds keepers, On departure we were told we had to pay for 2 blankets, advised you should check your room to see if you have everything, however, we never had a check...

 Report
Helpful?
2Thank Jodi C
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Jodi C. We are sorry that the whole stay has seemed negative, we respect your opinion, but we can not agree with it, our staff can be considered as one of the friendliest of all the cay, this hotel is fundamentally distinguished by the service, we all work hard to That customers are pleased. The hotel gives you a...

6,872 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (6535)
Viewed
Pool/Beach Area (1958)
Viewed
View from Room (191)
Viewed
Hotel & Grounds (978)
Viewed
Room/Suite (385)
Viewed
Dining (367)
Viewed
Bathroom (72)
Viewed
Business Centre/Function Rooms (41)
Viewed
Family/Play Areas (77)
Viewed
2:24
Videos (11)
Viewed
Other (2455)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (319)
Viewed
Amenities (36)
Viewed
Beach (17)
Viewed
Pool (66)
Viewed
Premium Room (41)
Viewed
Dining (72)
Viewed
The Hotel (87)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (18)
Viewed
Dining (2)
Viewed
Room/Suite (1)
Viewed
View from Room (1)
Viewed
Pool/Beach Area (4)
Viewed
Other (10)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Cayo Guillermo
20.7 km away
Hotel Playa Coco
Hotel Playa Coco
#10 of 12 in Cayo Coco
2,058 reviews
20.9 km away
Memories Caribe Beach Resort
31.1 km away
Melia Cayo Coco
Melia Cayo Coco
#1 of 12 in Cayo Coco
5,866 reviews
Show Prices
Show Prices
Show Prices
0.7 km away
Sol Cayo Guillermo
Sol Cayo Guillermo
#4 of 6 in Cayo Guillermo
3,875 reviews
31.1 km away
Melia Jardines del Rey
Melia Jardines del Rey
#9 of 12 in Cayo Coco
2,805 reviews
30.7 km away
Sol Cayo Coco
Sol Cayo Coco
#3 of 12 in Cayo Coco
4,111 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Babysitting
  • Room Service
Official Description (provided by the hotel)
Meliá Cayo Guillermo is located one of the most beautiful and white-sandy beaches with more than 1300 palm trees, and swept by very transparent waters. The area was an inspiration for Ernest Hemingway, and fishing the great blue river, always on his Pilar Yacht, he created part of his work. The hotel is perfect for couples and families but also for diving, fishing. We also organize the wedding of your dreams in this paradise. ... more   less 

Additional Information about Melia Cayo Guillermo

Address: Cuba
Region: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Guillermo
Price Range: ₹ 8,233 - ₹ 20,939 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Melia Cayo Guillermo 4*
Number of rooms: 301
Reservation Options:
TripAdvisor is proud to partner with Prodigios Interactivos SA, Booking.com and TripOnline SA so you can book your Melia Cayo Guillermo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Melia Cayo Guillermo Hotel Cayo Guillermo
Cayo Guillermo Melia
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Melia Cayo Guillermo staff and other travellers.
256 questions
Ask a question

See all questions (256)

Questions? Get answers from Melia Cayo Guillermo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Junior suite”
cosmal2015, 24 Apr 2017 | Read review
“There don't seem to be any good rooms as the two rooms we had were average.”
jackk864, 20 Apr 2017 | Read review
“Rooms near the beach are quieter...”
739sg, 13 Apr 2017 | Read review
“Ours was just perfect.”
carolpY5994SK, 13 Apr 2017 | Read review
“rooms 2002to 2010”
jodic348, 11 Apr 2017 | Read review
5 of 5