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Sol Cayo Guillermo

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Sol Cayo Guillermo
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3,825 Reviews from our TripAdvisor Community

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There are newer reviews for Sol Cayo Guillermo
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Showing 2,696: English reviews
Mayobridge, United Kingdom
Reviewed 1 week ago

We went to this hotel in November 2016 (sorry for the delay). We had a wonderful holiday which was made even more memorable by the friendly staff. Our room had everything we needed and it was very spacious with a huge bed. There was a walk in shower which is much better than a bath. There was a fridge, air...

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2Thank BlackpoolSeasiders
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear BlackpoolSeasiders, How much we like to read an opinion like yours, full of recognition and positive comments! It is a pleasure to work for our clients to have experience like the one you describe in your review. We are a hotel composed of workers and executives who give every day the best of us to continue providing excellent service...

Ottawa, Canada
Reviewed 1 week ago

Please do not stay at Sol Cayo Guillermo in Cuba. Very terrifying for us both. Management was useless to us. Staff was fine though pretty much. So we flew in Thursday evening March 2nd 2017 and the couple beside us played full blast music, fought and this went one until Sunday night. So Claude kindly asked them to turn the...

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4Thank maureen2017115
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear maureen2017115, First of all, thank you very much for taking part of your time to write your comments on tripadvisor, we really appreciate it. We follow the procedures as soon as we get the information they were causing troubles. We talked with their agency representative. we talked to them saying they had to behave if no they have to...

Reviewed 1 week ago via mobile

I really would have rather stayed home than stay in this disgusting place and I payed to stay here. Feel completely ripped off and disgusted. I have never cried on a holiday but after vIsiting this place you would to. I typically don't need a fancy place but clean would be nice. Especially traveling with my 11 month old son....

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9Thank Vanessa M
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear Vanessa M, Thank you for taking a time to review your recent stay with us. I am truly sorry for falling short of your expectations. These pictures look like it isn't my resort. Management have taken measures for not happen again with other clients and we have passed to our employees to let them now how was your experience....

Dundee, United Kingdom
Reviewed 1 week ago via mobile

Disappointing, which is really not what I wanted to write, but upon return to U.K. And given time to absorb and fairly evaluate my experience here and this is the closest I'm prepared to say in all fairness to future visitors, to me this place is the best beach space ever stunning even, all let down by lots of needless...

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2Thank Blueredbluebitler
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear Blueredbluebitler, Never is late to let us know your experiences at the resort. Thank you very much for taking the time to post your comments on this important website. Thank you very much for your compliments on areas of our hotel, our team will appreciate it. So glad to read you have had a wonderful holiday with us! I...

Whitby, Canada
Reviewed 1 week ago

The Pizza was good and so was the pasta. The chicken was also good a little fatty but it is what it is. Maria our breakfast & lunch server was amazing, she always went out of her way to ask us about ourselves and just a beautiful person inside & out. Miguel the Churro guy was our favourite he was...

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1Thank diamondsare4evah
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear diamondsare4evah, Thank you very much for posting your comments on this site and for giving us your opinions about your holidays in Sol Cayo Guillermo. Staff is one the asset of the resort. They all work hard to please you and do special your holidays. There are always adjustments to be made and your observations and suggestions always help...

Ottawa, Canada
Reviewed 1 week ago via mobile

Really late posting this review. Vacationed last year and it was our 2nd time. Love the beach and the beach bar! Halfway thru our stay they opened the beach restaurant which is great-good variety,clean. Rooms are outdated but everything worked. What I really like is that you can relax at the lobby bar, or take in the show. Never made...

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1Thank katenav17
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear katenav17, Never is late to let us know your experiences. Thank you very much for your generous comments on your recent stay with us. We are very glad to know that in spite of our accommodation standards we provided you with a holiday over your expectations. We truly hope to see you again in the future so please, keep...

Reviewed 1 week ago

OF all the places we have travelled, and there have been a few, the Animation Team at Sol Cayo Guillermo, Cayo Coco, Cuba, has been the best! The dancers are amazing and put in soooooooo much effort. Always working and rehearsing to make the entertainment good. Fantastic entertainment and great management by Rudy! Thank you and hope to see you...

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1Thank Nim D
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear Nim D, Thank you very much for posting your comments on this site and for giving us your opinions about Sol Cayo Guillermo. We are very excited to read comments like yours and share them with our team. Entertainners and every member of my staff work very hard to bring you the magic of Melia Hotels International in every...

Ontario
Reviewed 2 weeks ago

Spent last week with my wife and family at Sol C.G. We all agree it was likely one of the most interesting and most relaxed vacation we have ever had. Yes, it is an older property, and yes there are a few crumbly bits here and there, but overall the staff worked really, really hard to keep the place clean,...

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7Thank OntarioFamilyGuy
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear OntarioFamilyGuy, The most interesting and most relaxed vacation you have ever had!!! What a lovely words and comments to each member of the hotel. I'm glad to read we have been able to provide you with a very enjoyable holiday experience. Thank you so much for your comments on our facilities and services. It is great to know you...

Ottawa, Ont
Reviewed 2 weeks ago

Yes you will encounter the odd issues here. However, a simple notification to the customer service team and a resolution is promptly provided. I've stayed and been to many resorts on the Cayos, and the layout and incredible staff at Sol are two key features that are second to none. Once you're here, you realize why people have returned 10-20...

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4Thank LukenAnne
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear LukenAnne, What a lovely review!thank you very much for have taking time to let us know your experience. Thank you for your devotion to my resort and the staff, we have the same devotion for you all, your comments make us feel we are in working in the right way, there are many resort in Cuba and now in...

Hamilton, Canada
Reviewed 2 weeks ago

Firstly, for those reading this to get a feel for the resort I always state in the begining that I love Cuba and all the Cayo Islands. The people are so friendly, best beaches in the world and fully understand all the strife and hardship it takes to operate a resort in this part of the world. In saying that...

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2Thank crazymark2006
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear crazymark2006, Thank you very much for taking the time to post your comments on this important website. Thank you very much for your compliments on the beach sand WOW "THE BEST IN THE CARRIBEAN" We are working in renovation of our rooms to offer them as our clients expectations. Thank you for your observations which have already been addressed...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Four Stars All Inclusive Resort with 268 rooms. Located in Cayo Guillermo,Cuba, in one of the most beautiful beaches, in the archipelago Jardines del Rey, near Playa Pilar and near one of the most beautiful coral reefs in the world. Known for its romantic and lush tropical vegetation. Recommended for families, couples, weddings and honeymoons.268 rooms: 135 standard, 96 Standard Ocean View, 37 Superior Standard 3 Dining Restaurants (Buffet),4 bars.An incredible natural paradise. ... more   less 

Additional Information about Sol Cayo Guillermo

Address: Jardines Del Rey | Cuba, Cuba
Region: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Guillermo
Price Range: ₹ 9,229 - ₹ 20,356 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sol Cayo Guillermo 4*
Number of rooms: 264
Reservation Options:
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Also Known As:
Sol Cayo Guillermo Hotel Cayo Guillermo
Sol Hotel Cayo Guillermo
Cayo Guillermo Sol Hotel
Sol Cayo Guillermo Cuba
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Questions & Answers

Here's what travellers have asked, with answers from Sol Cayo Guillermo staff and other travellers.
293 questions
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Questions? Get answers from Sol Cayo Guillermo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the 1300 block if you don't want a room with giant cockroaches”
  • Cockroach
 of 5 bubbles lap222133, 24 Mar 2017 | Read review
“1200 section was very nice view of ocean, second floor ,Do NOT go to the 100 section it was dirty and stinky”
 of 5 bubbles nancy22cowgirl, 23 Mar 2017 | Read review
“All the rooms are renovated and very nice. The 900 building is close to everything!”
 of 5 bubbles samlovescuba2017, 22 Mar 2017 | Read review
“Stay out of the 200s”
 of 5 bubbles tropigirl9, 21 Mar 2017 | Read review
“Oceanview rooms are wonderful, but you need to request one in advance and there is an additional charge of 5 CUC per person per day.”
 of 5 bubbles paulmJ5673MA, 19 Mar 2017 | Read review
5 of 5