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Sofitel Macau At Ponte 16

Ctrip.comUS$ 96*
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#13 of 95 Hotels in Macau
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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3,303 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Macau At Ponte 16
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Showing 2,310: English reviews
Singapore, Singapore
Reviewed 12 September 2014

Reach hotel at 11+am. Happy with registration at the counter and also the birthday wish by the staff. Next thing, she try to upsell me to next category room but I refused. Then, she said u need to wait till check-in time at 3pm. Then I asked if their is no privilege since is my birthday n she said ok,...

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Helpful?
1Thank ImeldaDeviltan99
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear ImeldaDeviltan99, I would like to start by thanking you for taking the time to write about your experience with us and my apologies for missing to reply to you sooner. I was extremely concerned after reading your comments on Trip Advisor and the letter you left at the Front Desk on departure. Please may I express our most sincere...

Reviewed 12 September 2014

You enter the Hotel and it already smells lovely like nuts and vanilla, but not too strong just slightly. If they offer you an upgrade at the reception make sure you take it!!!! (i am not sure it is available at all times but we had an upgrade which included, high tea, evening cocktail, breakfast and a room on the...

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Helpful?
Thank Laura N
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear Laura N, First and foremost, I would like to express the team's sincere gratitude for your taking the time to post your comments on Trip Advisor. It is very rewarding to read such an excellent review about Sofitel Macau at Ponte 16. It is apparent that you have written it with passion and I feel that I should not...

Melbourne
Reviewed 11 September 2014

Great, excellent, "Magnifique" is the least i can say. Greeted with a warm smile on arrival by a young lady at the lobby, ushered to the 17th floor, where we checked in with a young gentle by the name of Vincent, who we soon found out would make our stay the most delightful one, always greeted with a friendly smile...

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Helpful?
Thank Koston T
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear Koston T, We sincerely appreciate you taking the time to write about your experience at Sofitel Macau on Trip Advisor. I was extremely glad to read your good comments about the service provided by our team of dedicated Ambassadors - especially by Vincent and the Housekeeping Ambassador. Professionalism and high standards delivered with warm smiles is a key priority...

Reviewed 11 September 2014

Definitely Luxury, both in hotel facilities and service. pretty like my room view facing to the old Macau city. I like the bed and the shower so much! in Sofitel, me and my friend had a very nice stay, thanks to club floor staff, Ada, Vincent, Josice, their warm and nice welcome really make me feel so VIP. Even though...

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Helpful?
Thank Natalie X
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear Natalie X, We would like to thank you for choosing our hotel as your accommodation choice during your recent visit to Macau. I am very pleased to see that you had a great experience at our hotel and that you liked the bed very much - it is Sofitel's signature MyBed. Your comments inspire the team to strive harder...

Sentosa Island, Singapore
Reviewed 11 September 2014

pleasant experience with the hotel and it is neat landmark, senado square. about 10mins walk. clean and decent size room. shuttle bus from ferry terminal was caught in a jam and took more than 30mins to reach!! The shuttle service can consider offering help with lugguage perhaps? instead of just standing around and talking away with others?

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Helpful?
Thank cartoon1257
Sydney, Australia
Reviewed 9 September 2014

This hotel was pure luxury! The upgrade to the 17th floor club lounge was worth every dollar! The views were lovely over the river. Nice location too, away from all the hustle & bustle of the other major hotels/casinos. The free shuttle bus service was excellent. The staff were fantastic, amazing customer service throughout the whole hotel. Vincent & Princess...

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Helpful?
Thank nancy c
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear nancy c, Thank you for taking the time to post your review on Trip Advisor. I am very pleased to read that you had an amazing stay at our hotel. It is really encouraging to receive such great feedback from our guests and it definitely inspires the team to continue doing what they already are doing well. Vincent and...

Reviewed 9 September 2014

Remil and Mark made our stay in Sofitel Macau so exciting as the time here for us it's so hot there outside in the crowds but excellent service in the Sofitel by Remil at club Sofitel.,, we are in heaven. Thank you for keeping up good services guys. Hope to see you again, soon # 1734

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Helpful?
1Thank 12344qww
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear 12344qww, Thank you for writing a short but sweet review on Trip Advisor. Ramil and Mark did it again! These 2 seems to be really working well in wowing our guests - we are proud to have them in the team. Glad that you had a 'heavenly' stay at Sofitel Macau. We look forward to your next visit soon....

Reviewed 9 September 2014

Have stay at this hotel for 2 night. Have book the mansion room with 3 bedroom. The room is nice with a attached bathroom in each room plus a living room and dining area. Great for families. The service as great too. Included breakfast, Complimentary high tea and cocktails during my stay there. And it was walking distance to the...

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Helpful?
Thank Nanakoyap
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear nanakoyap, We appreciate the time you took to post your comments on Trip Advisor about your experience. Although a short 2-night stay, I am very pleased to read that you enjoyed the luxury of our Mansion rooms. They definitely are great for families and group of friends travelling together. We hope to see you again. Yours sincerely, Kathlene Marin...

Durham, UK
Reviewed 8 September 2014

Macau is a potpourri of styles and culture and here Sofitel have added 'French' to the mix. This hotel has everything you'd expect from a 5 star establishment. It also gives you great views of the harbour and Macao; it's just 10 minutes walk from many cultural attractions; it has some great restaurants, an interesting pool and (of course) a...

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Helpful?
Thank Ken S
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear Ken S, Please allow me to express my sincere gratitude for taking the time to post your review on Trip Advisor. The team is extremely delighted to read your kind comments and your feedback definitely motivated the team to work harder in ensuring that guests leave the hotel immensely happy. Just the title of your review says it all!...

Singapore
Reviewed 7 September 2014 via mobile

Stayed one night recently. Beautiful room with nice harbour view. Would have been nice to have stayed 1 more night to try the pool and explore the hotel a little. Location wise a 10 mins stroll to senado. Would recommend it.

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Helpful?
Thank Poohvinkie
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear Poohvinkie, Thank you for posting your comment on TripAdvisor. I am glad to read that you liked the room. Indeed, one night is not enough to experience all the facilities in the hotel. On the other hand, this is a good excuse to come back again. Thank you for recommending Sofitel Macau at Ponte 16. Yours sincerely, Kathlene Marin...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Rendezvous Lobby Bar
Rendezvous Lobby Bar
Cuisines: Bar, European, Cafe
Le Chinois
Le Chinois
Cuisines: Chinese, Asian
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses. ... more   less 

Additional Information about Sofitel Macau At Ponte 16

Address: Rua do Visconde Paco de Arcos, Macau, China
Region: China > Macau
Price Range: ₹ 6,963 - ₹ 18,943 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sofitel Macau At Ponte 16 4.5*
Number of rooms: 408
Reservation Options:
TripAdvisor is proud to partner with Expedia, Ctrip TA, ACCOR, Hotels.com, Travelocity, Agoda, Asiatravel.com Holdings, Booking.com and TripOnline SA so you can book your Sofitel Macau At Ponte 16 reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Macau At Ponte 16 Hotel Macau
Sofitel Ponte 16
Macau Peninsula Sofitel
Hotel Style:
#2 Business Hotel in Macau
#9 Family Hotel in Macau
#10 Romantic Hotel in Macau
#13 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Macau At Ponte 16 staff and other travellers.
37 questions
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Questions? Get answers from Sofitel Macau At Ponte 16 staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the club rooms on the 17th floor, great value and you are guaranteed a fantastic view.”
KLBlue, 20 Apr 2017 | Read review
“Executive Floor with view over the water if you can!”
hongkongmui888, 20 Apr 2017 | Read review
“Good location and outstanding service”
  • View of Macau at night
ayshhk, 18 Apr 2017 | Read review
“Go for the club access floors if you can, the free snacks and drinks after 5pm are great! Well worth the extra $$”
Charlie00001, 10 Apr 2017 | Read review
“for leisure stay is ok, if you are high expectation guest. This is not the one !!!”
kk9394, 4 Apr 2017 | Read review
5 of 5
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US$ 96* /night
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Prices are for 1 room, 2 adults
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