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Sofitel Macau At Ponte 16

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#12 of 95 Hotels in Macau
Certificate of Excellence
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Sofitel Macau At Ponte 16
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3,240 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Macau At Ponte 16
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Showing 2,270: English reviews
Reviewed 4 June 2014

We have a sudden travel to Macau, due to the cancellation of our BANGKOK trip. Very much appreciate for our first stay at Sofitel Macau. Everything is excellent, very clean enviornment, good service, helpful staff. Special thanks to Mr. Gerie Nikkole Salvador, the Butler. Will definately visit again and recommend to friends!

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Helpful?
Thank Carol C
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this review

Dear Trip Advisor Member (aka Carol C) We are sorry to learn that your trip to Bangkok got cancelled due to the recent events in the city. However, we are very happy to know that we were able to offer a wonderful stay and that you left with a memorable memory of our hotel. Your review was shared with our...

Preston, United Kingdom
Reviewed 4 June 2014

We stayed at Sofitel Macau for one night when we visited from Hong Kong. Macau is a great place and this hotel provided a luxury base for our trip. Smooth check-in, friendly staff - beautiful, clean and spacious room with the best bed! A first class experience, my first with Sofitel and i'm sure won't be the last.

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Helpful?
Thank stevo8626
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this review

Dear Trip Advisor Member (aka stevo8626) Thank you for taking the time to share with us your recent stay at the Sofitel Macau at Ponte 16. We are happy to know that you had a wonderful time in our property during you recent trip. We have shared your review with all our Management team and Ambassadors as we are sure...

Jamshedpur, India
Reviewed 3 June 2014

The lobby is opulent, the rooms are big and luxurious.The location is fantastic.Very close to senodo square and other unesco world heritage sights.The breakfast is a lavish affair and the spa by l'occitane is relaxing.The view from the swimming pool os the river and mountains nearby is also stunning.A must stay place in macau away from the hustle and bustle...

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Helpful?
Thank Bismoy
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this review

Dear Trip Advisor Member (aka Bismoy) We could not have said it better! Thank you for taking the time to share with us your recent stay at the Sofitel Macau at Ponte 16. We are delighted to learn that you had a wonderful time with us. It is always wonderful to know that our guests take time to enjoy every...

Melbourne, Aust.
Reviewed 3 June 2014

What a stunning hotel. We only stayed for 1 night, but wished we had booked to stay longing. Nice big lobby with plenty of staff ready to help, the room(suite) was everything you need - spacious and clean. Breakfast was first class and again plenty of staff on hand willing to help. Highly recommend the Sofitel to anyone looking to...

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Helpful?
Thank questoz
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this review

Dear Trip Advisor Member (aka questoz) We are delighted to learn that you had a wonderful time during your holidays! Thank for sharing with us your recent stay at the Sofitel Macau at Ponte 16. It is wonderful to know that you enjoyed everything from your arrival until your departure. Regarding the breakfast, we have actually made modifications recently in...

Hobart, Australia
Reviewed 3 June 2014

Our recent stay at the Club Lounge at the Sofitel was nothing short of fantastic. Its location, for us was terrific. Close to everything we were looking for. Including tourist type attractions, shopping, eateries, plus previous and current life styles. A step back to yesteryear was so close by. The staff at the Sofitel were exceptional, but I must mention...

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Helpful?
Thank Grant B
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this review

Dear Trip Advisor Member (aka Grant B) Thank you for taking the time to share with us your recent stay at the Sofitel Macau at Ponte 16. We are happy to learn that you had a wonderful time with us and that you left with great memories of your holiday. You review was shared with all our team especially Diego...

Pulau Ubin, Singapore
Reviewed 2 June 2014

So I went up to my assigned room, tried to insert my key card several times and the door just wouldn't budge. I thought my key was faulty and asked my roommate to try... same issue, the door didn't work, however, she heard some running water. Instinctively, I pressed the door bell, and a man clad in a towel opened...

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Helpful?
Thank GetawayJunkie
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this review

Dear Trip Advisor Member (aka GetawayJunkie) Thank you for taking the time to share with us your recent stay at the Sofitel Macau at Ponte 16. We are sorry to learn about the mishaps during your visit and please be assured that we take your comments very seriously. Your review was shared with all our team and our Front Office...

singapore
Reviewed 31 May 2014 via mobile

Nothing lives up to my expectation and experience at other Sofitel properties: pool is oddly small for 400 rooms; service is very very slow; room is ok but staffs are not very experiences. English level is poor. There are a lot other much better options in MACAU

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2Thank lostkitty
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this review

Dear Trip Advisor Member (aka keentraveller27) Thank you for taking the time to share with us your recent stay at the Sofitel Macau at Ponte 16. We regret to know that your stay did not meet your expectations and that you felt disappointed. We take pride on having a great team of Ambassadors. In fact, many of our team members...

Hyderabad, India
Reviewed 31 May 2014

This was my first experience in Sofitel and my first in any hotel in Macau. The hotel location is great and one can just walk and reach several landmarks in Macau like the Senada. The hotel lobby is very beautiful, bright and colourful especially the several flowers and flower arrangements. The checkin process was bad as one had to wait...

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Helpful?
Thank keentraveller27
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this review

Dear Trip Advisor Member (aka keentraveller27) Thank you for taking the time to share with us your recent stay at the Sofitel Macau at Ponte 16. We are very happy to learn that you had a wonderful time during you vacation. We have shared your review with all our team as we are sure it will motivate them to keep...

Reviewed 29 May 2014 via mobile

We stayed at Sofitel Macau for one night before going to Zhuhai. Prompt room service, smooth check-in, friendly staff, clean room and toilet. We stayed at a high floor with a spectacular view of the river. I didn't have time to try their spa (pricey but worth it as they use loccitane products). Will surely recommend this hotel to those...

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Thank Kavitha B
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this review

Dear Trip Advisor Member (aka Kavitha B) We are very happy to learn that you decided stay with us during your short visit in Macau. Thank you very much for sharing your recent stay and positive comments. In fact, not only our So Spa uses L’occitane amenities but we also have the best international team from all around Asia. We...

Reviewed 29 May 2014

I was stay with my girlfriend for our anniversary, we had check in a little bit night be the staffs are really helpful, thank to the Rex in the front desk, he is nice and sincere. He did offer us a nice view room and welcome drinks even though we had arrived a little bit late. We have a wonderful...

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Helpful?
Thank Yan Yan L
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this review

Dear Trip Advisor Member (aka Yan Yan L) Thank you for taking the time to share with us your recent stay at the Sofitel Macau at Ponte 16. We are happy to learn that you had a wonderful time during your holidays. We have shared your comments with all our team in the hotel as we are sure it will...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Rendezvous Lobby Bar
Rendezvous Lobby Bar
Cuisines: Bar, European, Cafe
Le Chinois
Le Chinois
Cuisines: Chinese, Asian
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses. ... more   less 

Additional Information about Sofitel Macau At Ponte 16

Address: Rua do Visconde Paco de Arcos, Macau, China
Region: China > Macau
Price Range: ₹ 6,798 - ₹ 14,326 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Macau At Ponte 16 5*
Number of rooms: 408
Reservation Options:
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Also Known As:
Sofitel Macau At Ponte 16 Hotel Macau
Sofitel Ponte 16
Macau Peninsula Sofitel
Hotel Style:
#2 Business Hotel in Macau
#9 Family Hotel in Macau
#10 Romantic Hotel in Macau
#12 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Macau At Ponte 16 staff and other travellers.
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Questions? Get answers from Sofitel Macau At Ponte 16 staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for harbour view”
 of 5 bubbles edwina092015, 15 Mar 2017 | Read review
“river facing room on a higher floor”
 of 5 bubbles 603naveend, 6 Mar 2017 | Read review
“Higher floors with seaview”
 of 5 bubbles A1185XUangelc, 25 Feb 2017 | Read review
“breathtaking view on the river”
 of 5 bubbles A8940XQmarier, 18 Feb 2017 | Read review
“Higher floors are quieter”
 of 5 bubbles CrazyUKMan, 4 Feb 2017 | Read review
5 of 5