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Grand Emperor Hotel

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Traveller (473)
Room & Suite (273)
Storyboard
Overview
  • Excellent53%
  • Very good37%
  • Average8%
  • Poor1%
  • Terrible1%
Travellers talk about
“gold bars”(23 reviews)
“royal guards”(5 reviews)
“real gold”(4 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Free Airport Transportation
Room Service
4 Star accommodation
All hotel details
Additional information
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (590)
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326 results
Traveller rating
167
118
28
6
7
Traveller type
Time of year
LanguageEnglish
More languages
167
118
28
6
7
Show reviews that mention
All reviewsgold barsroyal guardsreal goldfree shuttle bus from hotelferry terminalnon smoking floorlobby floorsenado squarehong konghotel is cleanfood courtwithin easy walking distancemacau towercentral locationlocation is greathotel lobby isreception staff
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1 - 5 of 326 reviews
Reviewed yesterday

location super good. Although the room is abit old but it is good. Casino is small but better than some others. They even provide mobile phone for daily usage only in macau. However, some staff were not friendly. Guess they are famous for their unfriendliness.More

Review collected in partnership with this hotel
Thank N7231NDmaryc
Response from Jenny Z, Guest Relations Manager at Grand Emperor HotelResponded yesterday

Dear N7231NDmaryc, Thank you very much for staying with Grand Emperor Hotel Macau and sharing your valuable comments with us. As much as we strive to offer the best experience to our guests, we are sincerely concerned that we fell short on your expectations in...More

Hotel's Favourite
Reviewed 18 December 2017

Front desk Mr Rum was very helpful and professional. Ms Nicole and the team has done great job with birthday deco to our room too. The room was festooned with balloons, streamers and towel animals. On top of that, the hotel had gifted us a...More

Review collected in partnership with this hotel
1  Thank momo231
Response from Jenny Z, Guest Relations Manager at Grand Emperor HotelResponded 19 December 2017

Dear momo231, Happy birthday once again and we thank you for giving us feedback on your overall enjoyable stay. We are glad that you were impressed with our arrangements and service. Your kind recognition of our efforts is highly appreciated. Thank you for choosing to...More

Reviewed 1 week ago via mobile

Very nice hotel that have a Grand, Golden, luxury feel lobby. Lobby floor filled up with multiple real gold bar... staff are friendly. There is only 2 floor of non smoking room (level 16 & 17). Stay at level 17, the room are clean and...More

Thank Hasler C
Response from Jenny Z, Public Relations Manager at Grand Emperor HotelResponded 1 week ago

Dear Hasler C, Thank you so much for your attention to details. We really appreciate your time and effort in sharing this exceptional review of Grand Emperor Hotel Macau on TripAdvisor. Your comments and feedback are imperative to help motivate and constantly inspire our team....More

Reviewed 2 weeks ago

I likes the Congnee in the morning breakfast but only little bit warm. The room is upgraded for me to an executive room and it was a nice experience. The bed mattress is too soft for me that’s I really don’t like it. It didn’t...More

Review collected in partnership with this hotel
Thank jonie725
Response from Jenny Z, Guest Relations Manager at Grand Emperor HotelResponded 2 weeks ago

Dear jonie725, Thank you for choosing to stay at Grand Emperor Hotel Macau and for taking the extra time to review us on TripAdvisor. Referring to your comment about the soft mattress, we are pleased to inform you that we do have hard mattress available...More

Reviewed 3 weeks ago

We went here specially to see the parade of the guards while change of duty time. It was a part of our day tour and it is worth mentioning. Can feel the British culture here with the guards wearing the British uniforms. Can see the...More

Thank Alok_Nahata
Response from Jenny Z, Guest Relations Manager at Grand Emperor HotelResponded 3 weeks ago

Dear Alok_Nahata, Thank you for taking your precious time to share your experience with us on TripAdvisor. We proudly present our daily staged ceremony of "Changing the Guard", specially brought to Macau to add a finishing touch to our Hotel. All are welcome to this...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Shuttle Bus Service
Wheelchair Access
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Business Centre with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Casino and Gambling
Details
Price range
US$ 133 - US$ 306 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Casino Hotel in Macau
#11 Spa Hotel in Macau
#13 Luxury Hotel in Macau
#17 Romantic Hotel in Macau
#17 Family Hotel in Macau
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$ 133 - US$ 306 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Casino Hotel in Macau
#11 Spa Hotel in Macau
#13 Luxury Hotel in Macau
#17 Romantic Hotel in Macau
#17 Family Hotel in Macau
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Add Photo Photos
Traveller (473)
Room & Suite (273)
Dining (143)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
teeely
2 February 2018|
AnswerShow all 3 answers
Response from Jenny Z | Property representative |
Dear teeely, Thank you for your interest in Grand Emperor Hotel Macau. We would suggest you to choose the family room. There are one king size bed (2 meters times 2 meters) and one single size bed (2 meters times 1.2... More
1
Vote
Naomeri
6 November 2017|
Answer
Response from Jenny Z | Property representative |
Dear Naomeri, Our buffet breakfast is MOP/HKD$165 per person. Thanks!
0
Votes
Room Tips
"I always pick Non Smoking rooms!"
Read review
"Great views"
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"need to stay on 17/F if you would like non-smoking room"
Read review
"Have stayed in 3 different rooms and found that all 3 were perfect."
Read review
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