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Sheraton Grand Macao Hotel, Cotai Central

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#19 of 93 Hotels in Macau
Certificate of Excellence
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Sheraton Grand Macao Hotel, Cotai Central
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4,543 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Grand Macao Hotel, Cotai Central
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Showing 3,206: English reviews
Reviewed 22 November 2016 via mobile

I stay here with my family. Room is spacious and clean. Location is not very convenience but it is fine for us as always took taxi. The price is the cheapest in Cotai. Best deal. Hotel has shuttle bus to pier. The lobby is always crowd.The service of staffs are excellant. There is only one point which is no convenience...

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Helpful?
Thank travelrp34
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear travelrp34, Thank you for sharing your experience with us. We are delighted that your stay was an enjoyable one. We hope we will provide another memorable experience for you and your family during your next stay. Best Regards, Guest Experience Team

Hong Kong, China
Reviewed 21 November 2016

My husband and I needed a weekend getaway.... quickest choice is Macau. We booked for Nov 19 to 21 ... and after I paid, I realized it was the Macau Grand Prix weekend! Oh no ! However, my husband said, we will still go anyways because we will just stay in Taipa area and not have to depend on taxis...

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Helpful?
Thank Katetam
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Katetam, Thank you for sharing your experience with us on your returned visit. We are delighted to hear that you enjoyed the upgrade to our Executive Suite. We appreciate that you have acknowledged all the upgrades we have made for our guests and we will continue to provide more upgrades for the convenience of our guests! We hope to...

Melbourne, Australia
Reviewed 21 November 2016

This is my favorite 5 star hotel in Macau, I come here at least 4 times a year - it never disappoints. The facilities, the rooms, the comfort, the huge rooms, the service - all of it makes me come back.

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Helpful?
Thank Cristian A
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Cristian A, Welcome back to Sheraton Grand Macao Hotel and thank you for your positive review! We hope we will provide you with another memorable experience very soon. Best Regards, Guest Experience Team

Reviewed 20 November 2016 via mobile

Sheraton standard but among the five stars hotels in Macau, the price is quite worth for it. Easy access to other hotels with its free shuttle bus. If you are not looking for outstanding 5 stars hotel, this is a good choice for you. CASINO of the hotel was comfortable, quiet, not as crowd as those in the city.

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Helpful?
Thank 789palisaka
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear 789pandad, Thank you for sharing your experience with us. We are delighted that you enjoyed your stay as well as the location of the hotel. We hope to welcome you back again soon. Best Regards, Guest Experience Team

Reviewed 20 November 2016 via mobile

Stayed in this hotel three times now. Every time it has been a pleasant place to stay in a good location but every time it has taken an eternity to check in. They just cannot cope with the numbers. We also had lots of friends and colleagues in the same hotel and everybody had the same experience. Room service also...

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Helpful?
Thank Toby L
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Toby L, Thank you for taking time to write your review on TripAdvisor and welcome back to Sheraton Grand Macao Hotel! We appreciate your understanding regarding the check in time due to the size of the hotel, and we are constantly working on enhancements to reduce the check in time for guests, we hope you will be back with...

Fresno, California
Reviewed 19 November 2016

After several stays, the Sheraton Grand Macao is my choice while visiting Macau. As always, I have had a speedy check-in with friendly and knowledge guest receptionists. My accommodations have been spotless and extremely comfortable. The housekeeping staff is always alert and timely when service is requested. The food venues are exceptional, and the service is exceptional. Lastly, it's a...

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Helpful?
Thank hghglobal
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear hghglobal, Thank you for sharing your experience with us. We are delighted that your stay sounded so perfect and are satisfied with our service on your returned visits. We hope to welcome you back again soon to create another memorable stay. Best Regards, Guest Experience Team

Hong Kong
Reviewed 18 November 2016

Stayed for a conference. A large hotel (some 4,000 guest rooms). So it's a bit of a trek from check-in to room. Central location on Cotai Strip, so convenient to walk to other properties for functions, meetings etc. Clean and tidy. No complaints on room upkeep. Check-in took time. There's about twelve queues, each aimed at different reservations staff -...

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Helpful?
Thank Hotel_Inspector_HK
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Hotel_Inspector_HK, Thank you for sharing your experience and comments with us. We are delighted that your stay was an enjoyable one overall and that you found our location convenient! Regarding the check in queue system, we have indeed implemented the single queue system to avoid guest complaints and smoother flow. We will continue to strive to implement different ways...

Reviewed 18 November 2016

This is my 4th stay at the hotel over the last 3 years and the hotel gave a excellent service!! The room was upgraded, and is clean and bedding is very comfortable. We have a wonderful weekend with Sheraton Grand Macao!

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Helpful?
Thank wei l
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear wei l, Thank you for your choosing to stay at Sheraton Grand Macao Hotel on your returned visit, it's always a pleasure to welcome familiar faces to the hotel! We appreciate your time to write a pleasant review on TripAdvisor and we look forward to your returned visit soon. Best Regards, Guest Experience Team

Richmond Hill, Ontario, Canada
Reviewed 16 November 2016

This is my third stay at the hotel over the last 4 years and the hotel has kept up with its high standards and excellent service. The room is clean and bedding is very comfortable. We have a very relaxed and comfortable one night stay here. Location is convenient for casino hopping and the free bus shuttle service to and...

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Helpful?
Thank Wootze
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Wootze, Thank you for sharing your experience with us. We are delighted to see familiar faces at the hotel and we are thrilled to hear that your most recent stay is as perfect as always! We hope to welcome you back again soon to create another memorable stay. Best Regards, Guest Experience Team

Singapore, Singapore
Reviewed 16 November 2016

I stayed at this hotel for a couple of nights on my first trip to Macau. The hotel offered me a really cheap deal online and it was so cheap that I couldn't even find a YMCA accommodation in Singapore for that rate. The hotel, like all others at Cotai strip, offers a pickup from the ferry terminal and I...

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Helpful?
Thank ANANDKMOORTHY
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear ANANDKMOORTHY, Thank you for sharing your experience with us. We are delighted that your stay was an enjoyable one with the room condition, hotel facilities as well as service extended. Once again, thank you for the valuable feedback! We hope we will provide another memorable experience for you during your next stay. Best Regards, Guest Experience Team

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 

Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Address: Estrada do Istmo. s/n, Cotai, Macau, China
Region: China > Macau
Price Range: ₹ 7,889 - ₹ 14,374 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA and Starwood APAC so you can book your Sheraton Grand Macao Hotel, Cotai Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Grand Macao Hotel, Cotai Central Macau
Hotel Style:
#7 Casino Hotel in Macau
#8 Family Hotel in Macau
#10 Business Hotel in Macau
#10 Spa Hotel in Macau
#12 Romantic Hotel in Macau
#18 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Macao Hotel, Cotai Central staff and other travellers.
82 questions
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Questions? Get answers from Sheraton Grand Macao Hotel, Cotai Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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