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    Sheraton Grand Macao Hotel, Cotai Central

    Estrada do Istmo. s/n, Cotai, Macau, China
    011 853 2880 2000
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    Lowest prices for your stay
    24/12/2017 25/12/2017
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    Lowest price we found
    US$ 426
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    Traveller (4499)
    Room & Suite (1361)
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    Overview
    • Excellent53%
    • Very good32%
    • Average10%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “spg member” (176 reviews)
    “sky tower” (148 reviews)
    “earth tower” (106 reviews)
    Free Wifi
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Free Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Shuttle Bus Service
    Casino
    4.5 Star Hotel
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    Offers from Sheraton Grand Macao Hotel, Cotai Central
    Special Offer: UNIQUELY MACAO PACKAGE
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    Rooms
    24 Dec25 Dec
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    1 room, 2 adults, 0 children
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    Write a Review
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    Reviews (5,646)
    There are newer reviews for Sheraton Grand Macao Hotel, Cotai Central
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    11 - 15 of 3,833 reviews

    A TripAdvisor Member
    11
    Reviewed 1 week ago via mobile

    Having an amazing dining experience at the Feast at Sheraton. There is a wide variety of seafood (crab crayfish lobster oyster sashimi, you name it, they've got it!) Staff are very attentive and friendly. Special shout out to Angga their server/bartender for the refreshing cocktail...More

    1  Thank A TripAdvisor Member
    Response from SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai CentralResponded 1 week ago

    Dear Reviewer, Thank you for taking time to share this wonderful experience. We are delighted to know that you have enjoyed your dining experience at our All Day Dining Restaurant, Feast. Your kind words about our associates will be shared with the team as it...More

    Reviewed 1 week ago

    The Sheraton Grand Hotel on the Cotai Strip is a big hotel with over 4000 rooms. It's so big that noone is allowed to check in before 3pm. This means that at 2.45pm every day there are queues of new arrivals wanting to check in...More

    Thank HW08
    Response from SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai CentralResponded 1 week ago

    Dear HW08, Thank you for your feedback and we apologize that your recent stay did not meet the expectations of a Sheraton brand. Please rest assured that we will share your feedback with relevant departments for further improvement to ensure we meet the Sheraton standards,...More

    Reviewed 1 week ago via mobile

    I am platinum member of SPG. Didn’t mug feel like I’m platinum member no greeting when I check in, even no upgrade the guy said fully booked on Friday? No welcome fruits either. I haven’t treated like this as a platinum member. Won’t go back...More

    Thank chl860
    Response from SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai CentralResponded 1 week ago

    Dear chl860, Thank you for sharing your recent experience with us. We are disappointed to hear that our services did not meet your expectations. Please rest assured that your experience will be shared with the relevant departments for further review and improvement. Additional training and...More

    Reviewed 1 week ago via mobile

    Great hotel. Rooms are nice and clean. The hotel has excellent room service, I say this because hotel has 4000 rooms to look after and it's well managed. They serve great variety in breakfast at " Feast " with limited veg options but good. The...More

    Thank Vikram N
    Response from SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai CentralResponded 1 week ago

    Dear Vikram N Thank you for taking time to share with us your wonderful experience. We are glad to hear that you had an enjoyable stay. Thank you for your kind words on our facilities and service provided, we have shared the positive feedback with...More

    Reviewed 1 week ago

    My friend G and I had an amazing time in Sheraton Grand Macau! Check in and check out was a smooth process. Front desk service was efficient and guest relations officer Jethro made sure that our needs were being attended to, even as we have...More

    Thank Lovella M
    Response from SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai CentralResponded 1 week ago

    Dear Lovella M Thank you for sharing your experience with us. We are glad to hear that you enjoyed our hotel facilities and service. Your kind words about our associates and your great experience at Sheraton Grand Macao will be shared with the team as...More

    Conrad Macao Cotai Central
    2,391 reviews
    #1 of 94 hotels in Macau
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    Four Seasons Hotel Macau, Cotai Strip
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    Grand Hyatt Macau
    1,058 reviews
    #8 of 94 hotels in Macau
    0.6 km
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Pool
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Room Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Casino and Gambling
    • Hot Tub
    • Fitness Centre with Gym / Workout Room
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • US$ 120 - US$ 303 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #8 Family Hotel in Macau
    • #10 Business Hotel in Macau
    • #11 Casino Hotel in Macau
    • #12 Romantic Hotel in Macau
    • #13 Spa Hotel in Macau
    • #20 Luxury Hotel in Macau
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 4001
    • Reservation Options
    • TripAdvisor is proud to partner with Starwood APAC, Agoda, Booking.com, Hotels.com and Expedia so you can book your Sheraton Grand Macao Hotel, Cotai Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • China >
    • Macau
    • Also Known As
    • Sheraton Grand Macao Hotel, Cotai Central Macau
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    Traveller (4499)
    Room & Suite (1361)
    Dining (294)
    Pool & Beach (177)
    Hotel & Grounds (2431)
    Bathroom (383)
    Business Centre & Event Rooms (30)
    Family and Play Areas (25)
    Nearby
    Nearby HotelsSee all 94 hotels in Macau
    The Venetian Macao Resort Hotel
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    .54 km away
     
    Four Seasons Hotel Macau, Cotai Strip
    798 reviews
    .31 km away
     
    Conrad Macao Cotai Central
    2,391 reviews
    .34 km away
     
    Grand Hyatt Macau
    1,058 reviews
    .58 km away
     
    Nearby Restaurants
    The St. Regis Bar (The St. Regis Macao, Cotai Central)
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    Le Buffet
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    Brasserie at Parisian Macau
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    Hard Rock Cafe Macau
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    esapi
    26 November 2017|
    AnswerShow all 4 answers
    Response from PisceanSwati | Reviewed this property |
    The shuttle buses are very big and have ample luggage space. We placed our luggage ourselves. I am not sure if someone is there to help or not but I am sure if you need help and ask for it you will surely get one.
    0
    Votes
    davidandnell
    30 October 2017|
    Answer
    Response from peter c | Reviewed this property |
    No they don't have a designated kids club. they have a balloon lady creating balloon animals in the lobby during check in times and they have family suites which are decorated with double decker bunk beds and kiddy... More
    1
    Vote
    ingrid0516
    6 October 2017|
    AnswerShow all 2 answers
    Response from joefer59 | Reviewed this property |
    Yes the hotel provides those phones as part of what you paid for. If you have companions they provide two handsets which you can call one another with while outside the hotel. I did not check if it has internet access since... More
    0
    Votes
    Room Tips
    "Request for Earth Tower as it is nearer to Feast Restaurant and easier access for Breakfast."
    Read review
    "Deluxe Cotai view was nice"
    Read review
    "On one side you have the view of the copy of the Eifel tower, on the other side you have Venice."
    Read review
    "Rooms that face Cotai Strip see views of the Venetian or the replica Eiffel tower and the Parisian and Studio..."
    Read review
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