We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Grand Macao Hotel, Cotai Central

Save
Share
Traveller (5175)
Room & Suite (1870)
Storyboard
Overview
Hotel website
E-mail hotel
Estrada do Istmo. s/n, Cotai, Macau China See on map
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.5 Star accommodation
Additional information
Visit Hotel Website
Offers from Sheraton Grand Macao Hotel, Cotai Central
Special Offer: Unlock Lower Rates!
Reviews (6,498)
Filter reviews
4,267 results
Traveller rating
2,338
1,257
402
157
113
Traveller type
Time of year
LanguageEnglish
More languages
2,338
1,257
402
157
113
Show reviews that mention
All reviewsspg membersky towerspg counterfeast restaurantthe club loungefamily suiteother hotelsexecutive suitefood courtferry terminalholiday innexpress checkhuge hotelguest servicesshopping mallfree shuttlechecking in
FilterEnglish
Updating list...
1 - 5 of 4,267 reviews
Reviewed yesterday via mobile

I've stayed quite many times at this hotel and got upgraded most of the times due to my membership tier. Exceptional experience everytime but this time, it's more than exceptional!!! I was even upgraded to an Ambassador suite that's equipped with a king bedroom and...More

Thank sumkai
Hotel's Favourite
Reviewed 27 October 2017

Arrived before lunch time and was ushered to the SPG counter, was served within 5 minutes by a lovely young girl (sorry I didn't catch her name). Our room was ready so off we went to the 32nd floor and into our Executive Suite -...More

10  Thank Denzah
Response from SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai CentralResponded 30 October 2017

Dear Denzah Thank you for sharing your stay experience. I appreciate your positive comments regarding our Sheraton Club and Concierge. Your compliments will certainly be shared with the senior management of Rooms Department. Once again, it was a pleasure serving you and we look forward...More

Reviewed 3 days ago via mobile

I visited this hotel during June 2018 and finally have some time to write this review for this awesome hotel. Arrived the hotel during check in peak hours so Ive ecpected to have some queuing beforehand. Clear instructions and well organized for the queuing system....More

Thank Zerojai
Response from SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai CentralResponded 2 days ago

Dear Zerojai Thank you for sharing your experience with us. We are glad to hear that you had an enjoyable stay. Your kind words about our associates and your great experience at Sheraton Grand Macao will be shared with the team as it will be...More

Reviewed 3 days ago via mobile

My family and i decided to book a room in sheraton during the latest typhoon as our house wasnt really that safe. Upon check in, we were welcomed by a nice girl(forgot her name). After a few minutes upon check in, we received a courtesy...More

Thank Maria Kristelle R
Response from SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai CentralResponded 2 days ago

Dear Maria Kristelle R Thank you for staying with us. We are glad to heard that you had an enjoyable stay. Your kind words about our associates will be shared with the team as it will encourage us to improve further. Once again, thank you...More

Reviewed 4 days ago via mobile

Location: just great can’t get any better Room: I got an upgrade to be honest and got a suite... it was just fantastic . Huge clean and comfortable Lounge: whoa ... it is a very big lounge and the buffet it just great some many...More

Thank Philippe R
Response from SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai CentralResponded 2 days ago

Dear Philippe R Thank you for staying with us. We are delighted that you were satisfied with the Club benefits and had an enjoyable stay. Once again, thank you for your stay and great support. We look forward to welcoming you back soon. Yours Sincerely,...More

View more reviews
About
Description
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai ...More Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Pool
Room Service
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Casino and Gambling
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Shuttle Bus Service
Wheelchair Access
Beachfront
Free Parking
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Family
,
Business
,
Romantic
,
Casino
,
Spa
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Business
,
Romantic
,
Casino
,
Spa
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
4,001
Price range
US$ 123 - US$ 388 (Based on Average Rates for a Standard Room)
Also Known As
Sheraton Grand Macao Hotel, Cotai Central Macau
Location
China > Macau
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Business
,
Romantic
,
Casino
,
Spa
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
4,001
Price range
US$ 123 - US$ 388 (Based on Average Rates for a Standard Room)
Also Known As
Sheraton Grand Macao Hotel, Cotai Central Macau
Location
China > Macau
Photos
Traveller (5,175)
Room & Suite (1,870)
Dining (296)
Pool & Beach (180)
Business Centre & Event Rooms (30)
Family and Play Areas (26)
Nearby
Nearby HotelsSee all 96 hotels in Macau
Four Seasons Hotel Macau, Cotai Strip
927 reviews
.30 km away
The Parisian Macao
1,254 reviews
.32 km away
Conrad Macao Cotai Central
2,694 reviews
.35 km away
The St. Regis Macao, Cotai Central
583 reviews
.35 km away
Nearby RestaurantsSee all 936 restaurants in Macau
Crystal Jade La Mian Xiao Long Bao
393 reviews
.28 km away
The St. Regis Bar (The St. Regis Macao, Cotai Central)
282 reviews
.35 km away
Le Buffet
501 reviews
.30 km away
Market Bistro
145 reviews
.29 km away
Nearby AttractionsSee all 312 attractions in Macau
SkyCab at Wynn Palace
155 reviews
.62 km away
City of Dreams
484 reviews
.54 km away
Cotai Strip Resorts
272 reviews
.32 km away
Casino at Venetian Macao
5,204 reviews
.61 km away
Questions & Answers
Ask a question
Lawrence T
5 September 2018|
AnswerShow all 2 answers
Response from merc8989 | Reviewed this property |
All suite comes with lounge access which entitles guest to complimentary breakfast, tea n pre dinner cocktail. No need to buy room with breakfast.
0
Votes
Lawrence T
5 September 2018|
Answer
Response from MITCH092988 | Reviewed this property |
I think so, we bought foods in the foodcourt and ask them for take away and bring inside the room. You can also order from the room :)
0
Votes
Rachel L
31 July 2018|
Answer
Response from sookkuan2015 | Reviewed this property |
Yes, the free buffet breakfast are only for kids 3 and below
-1
Votes
Room Tips
"Eiffel Tower / Pool View"
Read review
"Pick a room that you can use its Club Lounge, totally worth it."
Read review
"Friendly staff and good service"
Read review
"tell them facing amenities or City view facing sea and Islands"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing