We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Grand Macao Hotel, Cotai Central

Show Prices
#18 of 92 Hotels in Macau
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Best prices for:1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Sheraton Grand Macao Hotel, Cotai Central
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

4,317 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 3,089: English reviews
Reviewed yesterday NEWvia mobile

This is for their FEAST buffet review, we went and ate there because we search in the internet that it was the best buffet in Macau, the food preparation was poor, not enough seafood selections, and the customer service was poor, most of them don't speak English and for $50 US dollar buffet, you would think it comes with unlimited...

 Report
Helpful?
Thank Mikeandrea D
Reviewed 2 days ago NEWvia mobile

It's our 3rd stay here. Every stay is just as good as the last one. Superb customer service, and luxurious rooms. No complaints here. Just a very happy customer. While you are here, I high recommend dinning at Bene Sheraton Hotel restaurant. The food and service is top notch.

 Report
Helpful?
Thank Emily W
Singapore, Singapore
Reviewed 2 days ago NEW

Hotel is located in cotai strip and integrated with other major hotels like Conrad, Holiday Inn, Four Seasons, Venetian, etc. You don't have to get outdoors to do any shopping. The room was clean and spacious with twin queen beds. My kids enjoyed the space. There was also free shuttle service to HK-Macau ferry terminal. Will definitely consider staying again.

 Report
Helpful?
Thank Jason S
Reviewed 2 days ago NEW

Checked in for a 3D2N with my family and was greeted by friendly front office though they double charge me for the deposit (I paid cash and charged on my debit card). Requested for a Cotai strip view and was told they will try their best. To my amazement, the room had a view of the Eiffel Tower and the...

 Report
Helpful?
Thank QuintonLaw
Singapore, Singapore
Reviewed 3 days ago NEW

This was my first visit to Macau and did not know what to expect. I am very impressed by the size and quality of hotels along the Cotai strip. We chose Sheraton because they offered a two bedroom family suit, with a Dreamwork's themed bedroom for the children. There was also the Dreamwork's breakfast and Kungfu Panda Academy for the...

 Report
Helpful?
Thank Sramrevo
Des Moines, Iowa
Reviewed 3 days ago NEW

I reviewed this hotel 3 years ago....said it was my "Best Experience Ever." How far this place has fallen in such a few years. Carpet worn and stained and torn in the room. Furniture scratched and dented. Room was clean, but felt dated and spartan...towels strictly rationed. Check in staff was less than polite. Room keys didn't work, TWICE! Pricing...

 Report
Helpful?
Thank WinstonIowa
Melaka, Malaysia
Reviewed 5 days ago NEW

This is one of a very nice hotel along the Cotai Strip. The rooms are big and clean, very nice atmosphere. Staffs are friendly and helpful especially when we need to ask for directions. The hotel is located opposite the Venetian, Parisian and Studio City which is within walking distance. In fact most of the major attractions are located within...

 Report
Helpful?
Thank thru_my_senses
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear thru_my_senses, Thank you for staying with us. We are delighted that you found our location convenient and enjoyed your stay. Please be assured that your feedback on the attitude of the free shuttle bus drivers will be shared with the team in the charge of Sands Cotai Central for further review. We look forward to welcoming you back in...

Hong Kong, China
Reviewed 5 days ago NEW

I have been staying in this hotel 3 years ago and I was satisfied with them. During my visit this time, I found their room condition, staff service and food quality were still at a satisfactory level. When I checked in on a Friday later afternoon, initially I was told that the hotel was pretty full and that I could...

 Report
Helpful?
Thank Ling20162016
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Ling20162016, Thank you for sharing your experience with us. We are delighted to welcome familiar faces like you back and to hear that you had another enjoyable stay. We are excited to introduce SPG member exclusives to you, where SPG members will have up to an extra 5% discount when you book directly with our hotel website. If you...

Beijing
Reviewed 5 days ago NEW

A short weekend stay, great location and fantastic service. Waited 15 min for check in, very busy front desk, however the service from Melody Zheng was efficient and friendly, and with great smile. Concierge staffs need to pay more attention to guests, and attitude, most of time they don't offer help with luggage, when you ask them a question, the...

 Report
Helpful?
Thank cherryapollo
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear cherryapollo , Thank you for sharing your experience with us. Your kind words about Melody will be shared with the team to motivate them to continue to provide excellent service to our guests. Please be assured that your feedback on our Concierge service, in-room WI-FI and bottled water will be shared with the relevant teams for further review. During...

Singapore
Reviewed 6 days ago NEW

Sheraton Grand is a perfect place to be if you want to avoid the crowd but still be in the midst of the action. Its price is unbeatable when you realise you can book a club room to obtain better service and yes, avoid the rush hours during checkin, checkout and breakfast. The room is of good size, and the...

 Report
Helpful?
Thank njp130273
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear njp130273, Thank you for sharing your experience with us. We are delighted that your stay sounded so perfect! We hope that we can welcome you back soon to create another memorable experience. Best Regards, Guest Experience Team

3,315 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3287)
Viewed
Bathroom (309)
Viewed
Room/Suite (790)
Viewed
Pool/Beach Area (123)
Viewed
View from Room (196)
Viewed
Hotel & Grounds (385)
Viewed
Dining (180)
Viewed
Business Centre/Function Rooms (13)
Viewed
Family/Play Areas (19)
Viewed
Other (1272)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (28)
Viewed
Hotel & Grounds (9)
Viewed
Pool/Beach Area (4)
Viewed
Dining (6)
Viewed
Room/Suite (7)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Macau hotels
0.3 km away
Conrad Macao Cotai Central
5.4 km away
Holiday Inn Macao Cotai Central
6.5 km away
Sofitel Macau at Ponte 16
Show Prices
Show Prices
Show Prices
5.2 km away
Harbourview Hotel Macau
0.4 km away
Hard Rock Hotel Macau
Hard Rock Hotel Macau
#16 of 92 in Macau
873 reviews
1.3 km away
Hotel Okura Macau
Hotel Okura Macau
#7 of 92 in Macau
1,335 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 

Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Address: Estrada do Istmo. s/n, Cotai, Macau, China
Region: China > Macau
Price Range: ₹ 7,492 - ₹ 20,653 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood APAC, Ctrip TA, Expedia, Hotels.com, HotelTravel.com and Odigeo so you can book your Sheraton Grand Macao Hotel, Cotai Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Grand Macao Hotel, Cotai Central Macau
Hotel Style:
#7 Casino Hotel in Macau
#8 Family Hotel in Macau
#10 Spa Hotel in Macau
#10 Business Hotel in Macau
#12 Romantic Hotel in Macau
#17 Luxury Hotel in Macau
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Macao Hotel, Cotai Central staff and other travellers.
77 questions
Ask a question

See all questions (77)

Questions? Get answers from Sheraton Grand Macao Hotel, Cotai Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floors give you a great view of the Cotai area. Go early for breakfast to beat the crowds!”
 of 5 bubbles Sramrevo, 8 Dec 2016 | Read review
“Do join the SPG (Starwood Preferred Guest) membership and you'll get to check-in faster through the SPG dedicated counter.”
 of 5 bubbles thru_my_senses, 6 Dec 2016 | Read review
“Front desk is always busy, plan your time for checking out.”
  • Nice room
  • Big bath and shower
 of 5 bubbles cherryapollo, 6 Dec 2016 | Read review
“I stayed at Sky Tower, which offered a good view of the Wynn Palace Performance Lake.”
 of 5 bubbles njp130273, 5 Dec 2016 | Read review
“Email to the hotel before arrival and you can have a better arrangement.”
 of 5 bubbles patrickcK795KM, 5 Dec 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay