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Hotel Okura Macau

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#8 of 95 Hotels in Macau
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Okura Macau
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1,445 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Okura Macau
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Showing 765: English reviews
Hong Kong, China
Reviewed 12 September 2016 via mobile

I'll never forget the amazing experience that I had in Okura Hotel! Celebrating my lover's birthday, we decided to stay in Okura Hotel over the weekend! All the arrangement were just perfect! We were greeted in the Executive Lounge with the warmest welcome! And the manager said that a complimentary afternoon tea and an evening drink were ready for us!...

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Helpful?
Thank Jason C
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Jason C, Thank you very much for sharing such a wonderful review on Tripadvisor. It is our great honor to serve you and make this stay experience a memorable one. We are delighted to know that you and your beloved one enjoyed the afternoon tea and evening drink time at Lounge. Besides, by knowing the purpose of this visit,...

Reviewed 12 September 2016

The trip was for my birthday celebration. The guest relation manager specially arranged birthday cake with wine for me. It was out of my expectation and this arrangement was so sweet and I such a memorable time in the hotel. The swimming pool was fun. But one shortcoming was the wave pool was closed for maintenance.

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Helpful?
Thank Suet Sum L
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Suet Sum L, Thank you very much for sharing your recent experience at Hotel Okura Macau. It was our honor to be chosen to help celebrate your birthday. We are pleased to hear that our homemade birthday cake and card with wine were to your liking. We feel sad to hear that you unable to have outdoor activity in...

Hong Kong, China
Reviewed 10 September 2016

Similar to other casino hotel complexes in Macau, there are complimentary shuttle services between the hotel and the ferry terminals which was very convenient. One impressive fact about the Galaxy complex is that the building itself was a standalone palace, unlike the Sands Venetian, Cotai Central, and Parisian, that are separated by the main road on the Cotai Strip. Therefore,...

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Helpful?
Thank gtaurion
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear gtaurion, Thank you so much for choosing Hotel Okura Macau and writing such wonderful 5 stars review at TripAdvisor. It is always our pleasure to ensure all guests to have a memorable and carefree vacation during their visit to our hotel. By providing complimentary shuttle bus services, we believe that convenience has been increased towards travelers as well as...

Hong Kong, China
Reviewed 8 September 2016

Hotel Okura is definitely a wondwrful choice when you travel Macau. Their staff are nice and helpful. Their pre and post stay service are good. I will choose this hotel if I go to Macau in the future.

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Helpful?
Thank connieching
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear connieching, Thank you very much for writing us such a wonderful feedback on Tripadvisor. We truly appreciate your praises towards our staffs. It is also the continuous support like yours always encouraging us to strive for a better service standard. In addition, we are delighted to hear that you had an enjoyable stay with us. We pride ourselves on...

Reviewed 8 September 2016

The arrangement was excellent with enjoyable welcome snack, good accommodation, very clean hotel with extremely comfortable beds. Highly Recommend to stay Okura !! It will be valuable. If you are looking for a beautiful memories hotel, it can be a choice.

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Helpful?
Thank Moecca
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Moecca, We do appreciate for your precious time on writing us a fabulous review at TripAdvisor. It is our pleasure to provide a comfortable and memorable stay for each of our valued guest as well as carefree vacation at Hotel Okura Macau. We felt honor to know that the welcome snacks and guests’ room were to your favorite and...

Hong Kong, China
Reviewed 5 September 2016

Everyone at the hotel knows how to make you feel special. It was a very enjoyable stay, with a fantastic staff. Rooms are gorgeous and the Pool deck a whole new destination in itself in Macau. Will definitely be back.

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Helpful?
Thank David J
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear David J, Unique is one of the elements to differentiate our guest with others and makes you feel special and comfortable too. Thank you very much for your good words that using “gorgeous” to represent our hotel, we are very happy to know you have an enjoyable stay and marks a memorable stay point at Okura Macau. Additionally, our...

Hong Kong, China
Reviewed 4 September 2016

Good service and you can feel their sincere. We have a very good experience during this stay. A little bit rush that is the earliest check in time is 1500 and the latest check out time is 1100, this caused not enough to enjoy the hotel facilities. Highly recommend to stay for at least 2 days.

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Helpful?
Thank donachiu
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear donachiu, Your highest satisfaction is our target goal in service side and stimulates the team to move forward. Delivering the moment of kindness is vision and value stands differently when providing service to our guest. While 1500hr and 1100hr is our standard check-in and check-out time, special exceptional will be given which subject to hotel availability on that day....

Hong Kong, China
Reviewed 4 September 2016 via mobile

Room: Clean without problem... Except the blasting techno music from the fair across the street. It's still audible with all the blinds down. Stayed in a few other hotels around the area and this is not the best room at this rate. It's probably a premium for the big pool downstairs. Staff: In general very polite but had a couple...

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Thank houston_ng
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear houston_ng, Thank you for staying with Hotel Okura Macau and we do really appreciate your effort on spending time to share your staying experience with us at TripAdvisor. We felt honor to know that our hotel’s room is to your favorite and you managed to spend quality time with your family especially your precious son at the world's longest...

Hong Kong, China
Reviewed 1 September 2016

Thanks to the special treats and subtle arrangements offered by the friendly staff of the Okura Hotel, my stay in Macau was sweet and memorable. Starting from the very beginning, the welcome drink set at the executive lounge was already impressive. Welcomed by the two gentle and courteous reception ladies in kimono, we almost felt that we were really spending...

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Helpful?
Thank yeungchowchow
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear yeungchowchow, Thank you so much for choosing Hotel Okura Macau for celebrating such memorable anniversary. It is our pleasure to prepare the cake and wine on this special occasion by knowing it in advanced and we are happy to know that you love it so much. A handmade greeting card is one of the ways to convey the sincerest...

Macau
Reviewed 31 August 2016

We are request a non-smoking room. We had still smell the smoke of the room. It could still be harming our children because of the dangers of third-hand smoke. We have searched that from web"Nearly all Americans are exposed to secondhand smoke during their life. Breathing secondhand smoke is basically like smoking, which is why it is called passive smoking...

Review collected in partnership with this hotel
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Thank karinaMui
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear karinaMui, Thank you very much for posting comments related to your recent experience. please allow me to apologize for the cigarette smell on your guestroom floor. Providing a quality guest experience is very important to us, we do indeed take the well-being of our guests very seriously. We try our best to guarantee a non-smoking environment and please rest...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau. ... more   less 

Additional Information about Hotel Okura Macau

Address: Avenida Marginal Flor de Lotus, Cotai, Macau, China
Region: China > Macau
Price Range: ₹ 9,199 - ₹ 41,013 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Okura Macau 5*
Number of rooms: 488
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA, Hotels.com, Orange Marketing Services, Japan Co., Ltd., Expedia, Agoda, TripOnline SA and Priceline so you can book your Hotel Okura Macau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Okura Macau
Hotel Style:
#3 Business Hotel in Macau
#4 Romantic Hotel in Macau
#7 Family Hotel in Macau
#8 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Okura Macau staff and other travellers.
16 questions
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Questions? Get answers from Hotel Okura Macau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If your budget allows it, take the suite.”
DhanyP, 3 Apr 2017 | Read review
“Nothing need to arrange before to there, it was because, they already prepare what you need inside. ”
leekincheong, 30 Mar 2017 | Read review
“Rooms facing mainland China have sunset view”
  • Enjoy the sunset at these seats
  • Living room is spacious
  • Rooms facing Mainland China have sunset view.
  • Jacuzzi and twin beds
  • Bathroom is spacious and well designed
siuhongcyrils, 28 Mar 2017 | Read review
“Choose summer time to enjoy the artifical beach.”
chanyeah, 28 Mar 2017 | Read review
“Negotiate with the Front Desk on an upgrade package. It will be well worth it.”
Skegness1961, 8 Mar 2017 | Read review
5 of 5